Engineering Manager, Cloud Platform

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About this role

Engineering Manager, Cloud Platform India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Engineering Manager, Cloud Platform About the Role We are establishing a dedicated India-based engineering team to build and operate an end-to-end Email-as-a-Service (EaaS) platform for our product. This platform will handle automated delivery of alerts, reports, and system notifications at scale. As Engineering Manager, you will simultaneously shape the technical architecture and grow the team, reporting directly to senior product and engineering leadership. This is a dual-track role: you are expected to be deeply technical while also being an effective people manager and cross-functional collaborator. You will own both the quality of the technical output and the health of the team delivering it. What You Will Own - Technical Architecture - Define and evolve the architecture for the email delivery platform, covering IaC design, service topology, reliability patterns, and scalability strategy. - Set engineering standards for Terraform/OpenTofu module design, OpenStack/Rancher deployments, and Kubernetes-based workloads. - Drive technology decisions around deliverability, observability, and infrastructure automation with documented ADRs. - Lead hands-on technical contributions including code and IaC reviews, design reviews, and incident resolution. - Team Leadership - Hire, onboard,

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