Senior Manager, Customer Experience & Solutions (Tokyo, Japan)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified not verified - source URL not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Manager, Customer Experience & Solutions (Tokyo, Japan) Tokyo, Japan Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As Figma continues to grow its enterprise presence in Japan, we're looking for a Snr Manager, Customer Experience & Solutions to lead our organization in-region. This leader will oversee Solutions Consulting, Customer Onboarding, Customer Enablement, and Technical Account Management-owning the end-to-end technical and value experience for Figma's customers, from pre-sales through long-term adoption and success. This is a senior, customer-facing leadership role that blends deep technical credibility, close sales partnership, and post-sales excellence. The ideal candidate brings a strong pre-sales background, paired with experience leading post-sales teams and scaling customer-facing functions in high-growth SaaS environments. This role is based in Japan and requires business-level Japanese and English proficiency. What you'll do at Figma: - Recruit, develop, and retain a high-performing team across Solutions Consulting, Onboarding, Enablement, and Technical Account Management - cultivating a culture of customer-centricity and operational excellence - Partner with Japan Sales leadership to align on pipeline, deal strategy, and the motions that connect technical value to revenue - Execute the end-to-end

Read the full description at boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.