Collections Support Specialist (Hybrid)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Work mode

Hybrid From the posting source

In-office days

2 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Collections Support Specialist (Hybrid) Denver, CO We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid About the role: As a Collections Support Specialist I, you will work as a vital member across the Small Business Payment Support P&L's as you facilitate the team's ability to protect and collect on our portfolios. You will work with the leadership of the Small Business Collection's teams to ensure daily, weekly and monthly tasks are completed in a timely and accurate manner. Additionally, you will work with several departments to execute processes while constantly looking to build efficiencies and best practices. Responsibilities: - Manage the daily email case queue, ensuring timely assignment and resolution within 24-48 hours to meet service standards. - Oversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within Salesforce. - Process and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reporting. - Perform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account information. - Maintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent schedule. - Support high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiency. Requirements: - 1-3 years of administrative experience and Salesforce experience - Strong organizational skills with the ability to prioritize and work independently

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.