Customer Service Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Representative Country United States This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration: Six Months Compensation: Pay Rate: $22.00 Location: Houston TX What You Can Expect ENGIE is looking for a Customer Care Representative who delivers exceptional service on every customer interaction. You will support inbound and outbound calls, assist customers with account questions, process payments, and help resolve issues by partnering with internal teams. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced environment Answer customer calls and assist with billing, account updates, and portal access Make outbound calls to resolve issues or follow up on customer needs Process payments, refunds, and service tickets Route new and renewal sales inquiries to the appropriate team Provide friendly, professional, and accurate customer support Collaborate with Care, Billing, and Sales teams to resolve customer issues quickly Meet performance expectations (quality, AHT, SLA, etc.) Share customer insights to help improve processes and retention Handle customer emails and chats. What You'll Bring High School Diploma Minimum three years of call center experience (required) REP/energy industry experience (ERCOT or other markets) preferred Strong verbal, written, and customer communication skills Ability to type 40+ WPM and

Read the full description at jobs.engie.com. FewerJobs shows a preview and links to the original posting.