Manager, Product Support

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Product From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Manager, Product Support Remote, United States Overview As a Manager on our Product Support team, you'll be on the ground building and leading the people who deliver day-to-day support to Electric customers. Your mandate is to deliver a world class customer experience by empowering and enabling your team. Your focus will be on hiring great people, ramping them quickly, coaching them continuously, and holding them accountable to the metrics that matter. What you'll do - Hire, onboard, and ramp Support Specialists to productivity quickly - Work closely with Support Specialists to troubleshoot, unblock, and resolve customer issues - Run regular 1:1s, team meetings, and performance conversations with consistency and care - Coach individuals to team metrics and SLAs - celebrate wins, address gaps early - Build and deliver training programs that sharpen product knowledge and support skills - Serve as an escalation point for complex or sensitive customer issues - Analyze support data to identify trends and areas for improvement - Maintain up-to-date knowledge of company products and services - Collaborate with product development teams to address product issues and customer feedback - Create and maintain documentation for support procedures - Foster an inclusive, high-trust team culture where people feel supported to do their best work Who you are - 3+ years of people management experience in customer or technical support - Customer-centric mindset with a genuine desire to help customers succeed - Passionate about coaching and career development - able to lead with empathy and to manage team and

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.