Employer profile
Electric
5 open roles indexed with location, benefit, and apply-link signals where available.
Open roles
Showing the most recent indexed roles for this employer.
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Customer Success Manager (Bilingual English-Quebec French)
Remote, United States
remote Salary not disclosedCustomer Success Manager (Bilingual English-Quebec French) Remote, United States Who We Are Electric empowers small and medium-sized businesses with everything they need to take control of their IT and security environment. Our best-in-class software provides SMBs with the insights and tools to make IT easy (even if you're not an IT expert)! From mobile device management to employee onboarding and offboarding, SMBs can manage their IT with transparency and confidence in the Electric IT Hub. Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and our mission to make IT easy and reliable for SMBs. If you want to bring your skills to a highly collaborative team, are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to SMBs across the US, read on. Overview Electric is hiring a bilingual English and Quebec French speaking Customer Success Manager to support our expansion into Canada. In this role, you'll participate across the customer journey - conducting product demonstrations to help qualify and close new business, then owning the customer relationship from signature forward. Post-sales, you'll manage a dedicated book of business with accountability for adoption, retention, and growth. Your focus is on understanding what customers are trying to achieve and ensuring Electric helps them get there through strong onboarding,
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Senior Product Support Specialist
Remote, United States
remote Salary not disclosedSenior Product Support Specialist Remote, United States Who We Are Electric empowers small and medium-sized businesses with everything they need to take control of their IT and security environment. Our best-in-class software provides SMBs with the insights and tools to make IT easy (even if you're not an IT expert)! From mobile device management to employee onboarding and offboarding, SMBs can manage their IT with transparency and confidence in the Electric IT Hub. Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and our mission to make IT easy and reliable for SMBs. If you want to bring your skills to a highly collaborative team, are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to SMBs across the US, read on. Overview Electric is looking for a technically sharp Product Support Specialist who thrives on investigating and solving software problems. This isn't a script-following role - you'll be working directly with customers to diagnose issues across SaaS and desktop environments, digging into logs and error states to find root causes, and communicating clearly with both technical and non-technical audiences. You'll be the first line of investigation on incoming support tickets, handling triage, troubleshooting, and resolution for a wide range of product issues. When something needs to go
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Product Marketing Manager
Remote, United States
remote Salary not disclosedProduct Marketing Manager Remote, United States Overview The Product Marketing Manager will lead the strategy and execution for product marketing initiatives and partner go-to-market programs. This position collaborates cross-functionally with Customer Success, Sales, Partner and Marketing teams to create compelling marketing materials, drive partner adoption, and accelerate revenue growth through product positioning. This person needs to be a good writer with a proven track record of translating product insights into compelling content and positioning. What You'll Do - Lead cross-functional marketing initiatives through agile project management, ensuring that campaigns and materials are developed efficiently and align with business objectives. - Own the messaging and positioning of the Electric solutions, synthesizing complex product capabilities into compelling narratives that drive adoption. - Develop and manage a strategic portfolio of assets, including including one-pagers, sell sheets, FAQs, partner pitch decks, and competitive battle cards that arms sales teams to win. - Foster a data-driven marketing culture, leveraging competitive analysis, customer feedback, and campaign performance data to inform marketing strategies. - Manage product update communications to clients and prospects. - Use a combination of quantitative and qualitative data to prioritize marketing initiatives and measure the effectiveness of partner adoption campaigns and product positioning efforts. - Align with the marketing team to develop product nurture campaigns designed to drive partner customer adoption and engagement with the platform. - Define detailed campaign briefs, content requirements, and success metrics in collaboration with marketing, design and analytics teams, covering messaging frameworks, audience and targeting. - Align with the
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Manager, Product Support
Remote, United States
remote Salary not disclosedManager, Product Support Remote, United States Overview As a Manager on our Product Support team, you'll be on the ground building and leading the people who deliver day-to-day support to Electric customers. Your mandate is to deliver a world class customer experience by empowering and enabling your team. Your focus will be on hiring great people, ramping them quickly, coaching them continuously, and holding them accountable to the metrics that matter. What you'll do - Hire, onboard, and ramp Support Specialists to productivity quickly - Work closely with Support Specialists to troubleshoot, unblock, and resolve customer issues - Run regular 1:1s, team meetings, and performance conversations with consistency and care - Coach individuals to team metrics and SLAs - celebrate wins, address gaps early - Build and deliver training programs that sharpen product knowledge and support skills - Serve as an escalation point for complex or sensitive customer issues - Analyze support data to identify trends and areas for improvement - Maintain up-to-date knowledge of company products and services - Collaborate with product development teams to address product issues and customer feedback - Create and maintain documentation for support procedures - Foster an inclusive, high-trust team culture where people feel supported to do their best work Who you are - 3+ years of people management experience in customer or technical support - Customer-centric mindset with a genuine desire to help customers succeed - Passionate about coaching and career development - able to lead with empathy and to manage team and
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Technical Solutions Engineer, GTM
Remote, United States
remote Salary not disclosedTechnical Solutions Engineer, GTM Remote, United States Overview Electric is looking for a Technical Solutions Engineer, GTM to serve as the technical authority within our Revenue organization. This is a customer-facing role built around one goal: helping our Account Executives win. You'll lead technical discovery, design tailored solutions, run product demonstrations, and drive the validation that accelerates deal cycles, improves win rates, and expands customer accounts. You'll translate complex IT environments into clear, compelling solutions from the Electric platform - and serve as the technical resource that prospects trust and AEs rely on throughout the entire sales process. You'll also contribute internally, developing the training and resources that help our sales team show up to every conversation with technical confidence. What You'll Do - Pre-Sales & Technical Execution - Partner directly with Account Executives to lead technical discovery, solution design, and product demonstrations tailored to each prospect's IT environment and business needs. - Own technical validation, proof of concept processes, and responses to security and compliance questionnaires. - Serve as the primary technical resource during customer-facing engagements - handling objections related to integrations, security posture, implementation, and scalability across complex IT topics including MFA, SSO/SAML, DNS, endpoint security, and cloud infrastructure. - Maintain and continuously sharpen competitive positioning and objection handling frameworks for common competitive scenarios involving Rippling, MSPs, internal IT teams, and other IT alternatives - ensuring the sales team can respond with confidence in any enterprise conversation. - Support partner-driven deals and co-selling motions with key partners (ADP,