Customer Service Rep (5221)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Rep (5221) Palm Bay, FL, United States Company Description: Job Description: We are seeking a friendly and empathetic Customer Service Rep to join our team in Palm Bay, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude. Respond to customer inquiries via phone, email, and chat in a timely and professional manner Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary Process orders, refunds, and exchanges accurately and efficiently Maintain up-to-date knowledge of products, services, and company policies Collaborate with other departments to resolve complex customer issues Document customer interactions and maintain accurate records in our CRM system Identify and communicate common customer issues to improve overall service quality Meet or exceed performance metrics related to customer satisfaction and resolution times Qualifications: Excellent verbal and written communication skills Strong active listening and problem-solving abilities Experience in conflict resolution and de-escalation techniques Proficiency in using computer systems, including CRM software, email, and chat applications Ability to multi-task and manage time effectively in a fast-paced environment 1-2 years of customer service experience preferred Customer service certification is a plus Patience, empathy, and a genuine desire to help others Ability to remain calm and professional under pressure Flexibility to work various shifts, including weekends and holidays, as needed Additional Information: · Depth perception · Ability to differentiate between hot and cold surfaces

Read the full description at jobs.smartrecruiters.com. FewerJobs shows a preview and links to the original posting.