Customer Service Rep (08948) Walnut Cove, NC 27052

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Rep (08948) Walnut Cove, NC 27052 Walnut Cove, NC, United States Company Description: Job Description: We are seeking a friendly and customer-focused Customer Service Representative to join our team in Walnut Cove, NC. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with empathy and efficiency. Answer incoming customer calls, emails, and chat messages in a timely and professional manner Listen actively to customer inquiries, concerns, and feedback Provide accurate information about products, services, and company policies Resolve customer issues and complaints with patience and empathy Process orders, returns, and exchanges efficiently Maintain detailed records of customer interactions and transactions Collaborate with other departments to ensure customer satisfaction Identify and escalate complex issues to appropriate team members when necessary Stay updated on company products, services, and policies to provide accurate information Contribute to a positive team environment by supporting colleagues and sharing best practices Qualifications: Excellent verbal and written communication skills Strong active listening abilities Proven problem-solving skills and ability to think on your feet Proficiency in basic computer software and customer service systems Ability to multi-task and manage time effectively in a fast-paced environment Previous customer service experience preferred High school diploma or equivalent Patience and ability to remain calm in challenging situations Positive attitude and enthusiasm for helping others Flexibility to work various shifts as needed Additional Information: Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station.

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