Customer Service Rep (08926) - Camp Lejeune

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Rep (08926) - Camp Lejeune Camp Lejeune, NC, United States Company Description: Job Description: We are seeking a Customer Service Representative to join our team at Camp Lejeune, North Carolina. In this role, you will be the primary point of contact for our customers, providing exceptional support and assistance across multiple communication channels. You will work in a fast-paced environment where your friendly demeanor, problem-solving abilities, and commitment to customer satisfaction will make a meaningful difference every day. Answer incoming customer inquiries via phone, email, and chat with professionalism and courtesy Resolve customer issues and concerns in a timely and empathetic manner, ensuring first-contact resolution whenever possible Document all customer interactions accurately in the company's customer relationship management (CRM) system Provide product and service information to customers, addressing questions and offering tailored solutions Escalate complex issues to appropriate departments or supervisors while maintaining customer confidence Maintain a positive and supportive attitude while managing multiple customer requests simultaneously Follow established protocols and procedures to ensure consistent service quality and compliance Contribute to a collaborative team environment by sharing best practices and supporting colleagues Monitor and track customer feedback to identify trends and opportunities for service improvement Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores Qualifications: 2+ years of customer service experience in a professional environment Excellent verbal and written communication skills with the ability to explain complex information clearly Strong active listening skills and empathetic approach to customer interactions Proven ability to remain

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