IT Service Desk Partner - Nantes (x/f/m)

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source

Seniority

Mid From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Service Desk Partner - Nantes (x/f/m) Nantes What you'll do In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m) in our Nantes office. On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands). Remote: - Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform) - Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc. - Accompany the user from the opening of the ticket to its complete resolution - Escalation of incidents to local IT Support teams (level 2) - Detect incidents or recurring requests with a view to continuous improvement - Propose automation or processes to improve user satisfaction On site: - Being responsible of the IT Corner in our office in Nantes - Meeting room management: test, update, replace hardware. - This role may occasionally require lifting equipment up to 20kg (44 lbs) - Occasional availability required outside standard business hours may be required for event support (typically once per month for approximately 2 hours) Who you are If you don't meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply! - You are service-oriented and solution-maker - You are

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