SCP.CUSTOMER ORDER MANAGEMENT MANAGER

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

SCP.CUSTOMER ORDER MANAGEMENT MANAGER Brazil Leads the day-to-day Customer Order Management operations for Latin America Region. Ensures alignment with global supply chain strategy to deliver operational efficiency to meet customer needs. Designs the appropriate organizational structure to meet business needs and maximize resources while providing coaching, mentoring and development. Leads Customer Order Management teams; maximizes collaboration between teams to create a participative environment that maximizes team performance Ensures Customer Order Management teams continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions Contributes to the development of the local Supply Chain strategy, vision and goals with the site leader; Ensure all employee work-plans support this strategy Manages overall communications and interactions between global Customer Order Management stakeholders and site operations on all order processing and customer matters Conceptualizes, develops, and implements strategy/tactics between Materials and Customer Order Management functions to improve overall order throughput and meet financial targets. Sets clear, strategic direction for teams to work cross-functionally to improve the overall order life cycle and customer experience Develops functional excellence and expand support for all lines of business Creates and ensures a customer-focused culture is in place to support a global customer base; works with customers directly to resolve escalated queries Develops a comprehensive communication plan that facilitates proactive interactions with global customer base to improve efficiency in daily operations Orchestrates team's involvement with global system implementations/projects and act as expert consultant for global Customer Order Management Owns and continues to redefine departmental metrics; ensures full utilization

Read the full description at fa-ewfi-saasfaprod1.fa.ocs.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.