Manager Partner Performance

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Manager Partner Performance GA, United States The Manager, Partner Performance will monitor and oversee the daily operations of the outsourced organization and manage the relationship between the organization and service providers. The Manager will ensure that partners meet end-to-end service delivery requirements and follow appropriate Hertz processes. The Manager will also quickly and effectively handle all appropriate customer escalations and service level and quality concerns. This position will optimize opportunities to enhance the customer experience and delivery of services with exceptional care and quality. A successful candidate will have a passion for delivering exceptional customer service. What You'll Do: Develop and implement value-added service (VAS) optimization strategies to maximize attachment rates and revenue per rental across channels & LOB's Manage outsource partner functions and relationships, including internal and external support teams. Analyze trends across brands, locations, and queues to drive change, increase efficiency, and reduce costs at partner locations. Present data to internal and external stakeholders at all levels. Establish, develop, and maintain relationships with the outsource partner network. Collaborate with partners to review performance, improvement initiatives, and related items outlined in partner contracts. Monitor partner and Hertz compliance with contract terms and conditions. Perform evaluation, measurement, documentation, and coordination of contract/relationship activities including assessing performance, recommending contract modifications and scope changes, and approving partner activities in accordance with contract terms and service level agreements. Counsel partners regarding all aspects of production to align with contractual obligations including customer service issues, attendance, attrition, training, coaching, quality, and driving the right

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