IT Operations Site Lead

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified last checked Jun 13, 2026

Salary

Not verified

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$93,011 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.1% - Faster than average

Matched to SOC 13-1161 - Marketing aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Operations Site Lead Seoul, Korea, Republic of IT Operations Site Lead Seoul, Korea, Republic of (On-site) JOB DESCRIPTION Primarily responsible for the resolution and coordination of all Service Management tickets across the assigned location/s. Includes managing all related procedures, monitoring, tracking and coordination of Service Management tickets. Ensures coordination of local IT resources under Manager/Supervisor direction and provides IT relationship management for the local business teams. Reviews and implements relevant current technologies, policies and procedures while supporting projects and initiatives. Assists with capacity planning, performance analysis, and developing proactive resolution plans for the assigned location/s. Provides and oversees effective management of the customer experience during the entire support process. Acts as the lead liaison for key local vendors and technology partners. RESPONSIBILITIES Essential Functions & Accountabilities: Acts as the lead IT resource for assigned location/s, coordinating efforts of local IT resources to achieve goals. Lead, coordinate and collaborate with both IT and local business functional teams on IT projects and technology implementations. Ensures efficient and effective IT Service management resolution to meet published SLA's. While following the Service Management process, ensure all incidents and requests from customers are recorded and updated within the Service Management tool. Escalates in alignment with IT procedures. Performs onsite and remote analysis, diagnosis, and resolution of complex problems for end users, internal systems, and hardware. Recommend and implement corrective solutions. Supports leadership in monitoring and reporting team performance metrics. Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software. Acts as a

Read the full description at hcjy.fa.us2.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.