Director, Digital Support

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$93,011 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.1% - Faster than average

Matched to SOC 13-1161 - Marketing aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Marketing From the posting source

Seniority

Staff Plus From the posting source

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Director, Digital Support San Francisco, CA, United States, New York Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. About the role We're hiring a Director of Digital Support to own how Cursor customers get help without waiting on a human when digital is the right answer. You'll lead our AI digital support strategy and run our help center and forum end to end - from content and community to AI agents, search, and the systems that make self-serve actually work for developers. This role reports directly to the Head of User Operations. This is a high-ownership leadership role at the intersection of product, content, and operations. You'll define the digital support experience for millions of users, partner closely with our human support organization on handoffs and quality, and work with Product, Engineering, and Docs to turn customer pain into better product and better answers. If you want to build an AI-native digital support function at one of the fastest-moving developer tools companies in the world, this role is for you. What you'll do - Own Cursor's AI digital support strategy - where agents live, what they can do, how they escalate, and how we improve them

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