Payments Claim Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified

Salary

$22.27-$33.43/hr From the posting source checked Jun 20, 2026

401(k) match

Reported not verified - source not recorded; source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

6% below the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Payments Claim Specialist Los Angeles, California; Phoenix, Arizona PAYMENTS CLAIM SPECIALIST WHAT IS THE OPPORTUNITY? The Payment Claims Specialist is responsible for the investigation and processing of payment fraud claims and disputes with precision and quality. They must be confident when interacting directly with colleagues and clients via phone, letter or email to discuss claim decisions, obtain additional details or follow-up on existing claims within the regulatory defined guidelines, as well as, the banks policies and procedures. The incumbent will also be accountable for ensuring provisional and final credits are processed timely and accurately. In addition to other fraud department functions as assigned by management, which may include but are not limited to, reporting, quality reviews, identification of miss/near miss opportunities etc. A successful Payment Claim Specialist will be able to navigate multiple technologies while fulfilling business needs, providing a premiere client experience and has an in-depth knowledge of the various payment methods. WHAT WILL YOU DO? Demonstrate resiliency and adaptability in a fast-paced environment Take ownership of each client interaction while treating them with respect and responding with empathy Approach problems logically and with good judgment to ensure the appropriate customer outcome Demonstrate personal excellence including punctuality, integrity, and accountability Comfortable in a metrics driven environment that requires the ability to prioritize and multitask Think critically and exercise independent judgement Requires knowledge of bank procedures and/or regulatory requirements to process transactions, such as claim provisional credits and/or debits to client accounts as needed Process tickets for chargeback credits, representment

Read the full description at careers-cnb.icims.com. FewerJobs shows a preview and links to the original posting.