Customer Experience Customer Success Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Experience Customer Success Specialist 8 Locations Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Customer Success Specialist (CSS) - Strategic Adoption Advisor Role Overview The Customer Success Specialist (CSS) is a critical, high-impact role serving as a strategic advisor and technical expert within the Cisco Customer Experience (CX) organization, one of Cisco's fastest-growing teams. The primary objective of the CSS is to engage with customers to accelerate their adoption of Cisco products and solutions, effectively transforming their business operations and driving measurable business outcomes. As a CSS, you are not a delivery resource; you are a hands-on specialist for your aligned product or architecture focused on utilization . You possess the unique ability to combine deep technical knowledge with a solid grasp of business priorities to provide consultative solutions that help customers realize value from their software investments faster. Whether you are helping a customer navigate complex adoption challenges or leading architectural initiatives, your goal is to ensure every engagement results in successful product consumption . What You'll Do The CSS leads the execution of targeted engagements intended to increase product awareness, share industry standard methodologies, and drive overall product adoption and business value. Your daily responsibilities involve a sophisticated mix of strategic planning and tactical execution: Targeted Technical Engagements: You will conduct high-impact workshops, Expert-Insight-Series (EIS)

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