Customer Care Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

$23K-$25K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

70% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Care Representative Brockton, MA, US Position Summary The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner. Starting Pay $23-$25 Key Responsibilities Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services. Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed. Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability. Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers. Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs. Participates in training and other learning opportunities to expand knowledge of the company, products

Read the full description at careers-casella.icims.com. FewerJobs shows a preview and links to the original posting.