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Customer Service Representative

BED BATH AND Beyond - Totowa, NJ, United States

Posted Jun 10, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified
Salary
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401(k) match
Not verified

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Optional From the posting source checked Jun 20, 2026

Company

Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Representative Totowa, NJ, United States Company Description: Bed Bath & Beyond is a nationally top-ranked brand of specialty stores, offering an extensive breadth and depth of domestics merchandise and home furnishings at the right value. We offer our customers the best level of customer service in retailing. We succeed because we serve exceptionally. We look for individuals who strive to strengthen customer loyalty. Job Description: The Customer Service Representative answers inbound customer service calls from internal and external customers. Our mission is to provide the best level of customer service by building rapport with the customer and possessing a genuine concern for their inquiries and needs. The Representative will provide this quality service via phone, internet chat and/or email channels. Qualifications: Hours: Currently hiring for evening positions, 4 pm - 1 am Other responsibilities as follows: Interacting with customers via telephone to provide information, process transactions and reply to inquiries about products and services. Use computer system to track, gather information, and/or troubleshoot customer issues. Refer unresolved customer issues to designated call center supervisor or manager for resolution. Achieve productivity standards and goals while maintaining the highest level of customer service. Provide quality support service through one-contact resolution to establish a long-term customer relationship. Accurately respond to questions and assist customers (internal and external) primarily via phone Assist customers with their billing and payments as needed. Empathize Qualifications: A Customer Service Representative performs the job duties and responsibilities above as well as the following essential job functions: Willingness

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