Project Support Engineer (Salesforce)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Project Support Engineer (Salesforce) Manila, Philippines About the position: As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations. This role is for someone who values agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you! Specific responsibilities include, but are not limited to: - Acting as a representative for project-specific customer inquiries and issues, taking ownership and bringing resolution. - Building and maintaining positive relationships with project stakeholders, ensuring customer satisfaction in project support and maintenance. - Demonstrating resilience and composure when facing tight deadlines, unexpected challenges, or high-pressure situations. - Collecting information and performing deep-dive analysis, diagnosis, and troubleshooting. - Communicate effectively with stakeholders to address pushback, clarify technical details, and ensure that proposed solutions align with customer expectations. - Committing to SLA for response and resolution, troubleshooting, and performing root cause analysis of technical issues. - Communicating efficiently with the internal R&D team on issue investigation, solutions, and bug fixes. - Managing the status of issues raised and ensuring they are resolved effectively in a timely manner. - Continually evaluating existing processes to streamline and enhance customer support activities. -

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