Application Support Engineer (2–5 years exp.)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Application Support Engineer (2–5 years exp.) Singapore Overview We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills. What will you be doing? As the Application Support Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing. Your responsibilities will include : - Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution. - Ensure customer satisfaction in Project Support and Maintenance - Collect information and perform deep-dive analysis, diagnosis, and troubleshoot. - Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues - Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed. - Manages the status of issues raised and ensure they are resolved effectively in a timely manner. - Continually evaluate existing processes to streamline and enhance customer support activities. - Manage and keep tracks of change requests, bug fixes status and system updates

Read the full description at job-boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.