Service Coordinator

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Coordinator Work Location (Country) United States | Remote/Onsite Onsite Electron Microscopy Technologies (EMT) is the world leading manufacturer of high-quality instrumentation and software for imaging and analysis in TEM and SEM applications. The Gatan and EDAX names are recognized and respected throughout the worldwide scientific community and has been synonymous with high quality products and the industry leading technology. ESSENTIAL SKILLS AND RESPONSIBILITES: Manage material requirements for Service group using ERP/MRP systems Control the supply of materials to satisfy service requirements Maintain supply base to support service Expedite orders, track late deliveries and negotiates return on defective materials Help evaluate material shortages and determine appropriate inventory levels Schedule service repair returns Work with manufacturing to schedule production parts needed for service. Create Job orders; Bills of material and Sales orders associated with repairs Review service billings prior to invoicing Work directly with customers for the return of equipment for repair through the return shipping of the repair Regulate stock, recommend expedites in order to meet service demand while maintaining optimum inventory levels Demonstrate continuous effort to improve operations, decrease turnaround times, and work cooperatively and jointly with all departments to provide seamless quality customer service Manage repair order shipments, print shipment checklist, complete internal paperwork, print packing list, perform order entry for repair orde

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