Senior Manager, Program Management Office, Japan Operations

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About this role

Senior Manager, Program Management Office, Japan Operations Tokyo, JPN JP AMZL (Amazon Last Mile) ACES (Amazon Customer Excellence System) is seeking a Senior Manager, PMO to spearhead transformation initiatives and process excellence across our last-mile operations in Japan. As we approach 2026, this role will be pivotal in orchestrating the integration of SCM and other Mile streams, while insisting on and driving the highest standards for business processes and AI-driven efficiencies. The position demands strong collaboration with global ACES teams and regional stakeholders to align with worldwide best practices, particularly in evaluating and implementing most updated AI solutions. As a core leader within AMZL ACES, you will need to demonstrate mastery in four critical areas that define PMO excellence: Strategic Thinking & Planning, Stakeholder Management & Communication, Program Management & Execution, and Change Management & Transformation. These super powers will be essential as you manage strategic initiatives, develop three-year strategic plans, and lead the Peak Captain Office operations. Your ability to navigate complex organizational dynamics, drive data-driven decision making, and forge strong cross-functional partnerships will be key to delivering sustainable results in this dynamic environment. The successful candidate will be a strategic thinker with a "Day 1" mindset who excels at simplifying complex problems and driving scalable solutions through influence. They must demonstrate proven expertise in program management, process improvement, and change management, with the ability to translate high-level vision into actionable plans. Experience in implementing AI solutions and driving digital transformation initiatives at scale is highly valued. Key job

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