Quality Analyst II, Flex I&O

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$18-$31/hr From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

18% below the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Quality Analyst II, Flex I&O Tempe, Arizona, USA Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Quality Analyst to ensure compliance and maintain the highest standards across our investigation operations. This pivotal role involves conducting meticulous audits of cases, identifying trends, and driving continuous improvement in quality and performance. The ideal candidate will demonstrate exceptional attention to detail, analytical rigor, and adaptability in response to evolving business needs. This role is open in Tempe, Arizona at the PHX12 location. Key job responsibilities -Conduct thorough audits of Flex cases to ensure stringent compliance and uphold high standards. -Analyze audit findings to identify positive and negative trends, proposing actionable solutions to enhance performance and quality. -Take ownership of quality issues, offering high-quality solutions and championing proactive improvements. -Exhibit excellent analytical skills to review cases and provide well-informed feedback to Investigation Specialists. -Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision. -Display flexibility by supporting additional tasks, deep dives, and escalations as needed. -Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics. Basic Qualifications: - Experience in process improvement/quality control tools and methods - 6 months experience as a Quality Analyst Preferred Qualifications: - Experience in fraud/risk investigations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.