Programmatic Advertising Specialist-JP, Advertising, & Account Management

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Programmatic Advertising Specialist-JP, Advertising, & Account Management Chengdu, CHN The Support Products & Services (SP&S) team is looking for a Japanese-speaking solutions-oriented and customer obsessed Programmatic Ads Specialist (PAS) to help China and Japan-based advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing Standard Operational Procedures (SOPs) and your digital advertising knowledge. Key job responsibilities Key job responsibilities - Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account. - Providing on-boarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us. - Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities. - Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities. - Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers. - Identifying opportunities to update existing support documentation and effectively escalating to content specialist. - Mentoring new and junior

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