Onboarding Success Manager, Amazon Autos

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Onboarding Success Manager, Amazon Autos San Jose, San Jose, CRI Are you passionate about helping businesses launch and grow on one of the world's most innovative platforms? Amazon Autos is revolutionizing the vehicle discovery and shopping experience, connecting customers with their ideal vehicle. As an Onboarding Specialist at Amazon Autos, you'll play a critical role in bringing new dealerships onto our marketplace - guiding them from contract signing through their first live transactions and setting them up for long-term success. As an Onboarding Success Manager, you will serve as the primary point of contact for new dealer partners throughout the onboarding journey. You'll project manage dealers through each stage of the onboarding process - from implementation and setup to configuration - ensuring a seamless and efficient launch experience. You'll work cross-functionally with internal teams and directly with dealer personnel to resolve blockers, drive accountability, and continuously improve the onboarding experience at scale. This role offers a unique opportunity to shape how automotive retailers enter the Amazon marketplace. If you thrive in a fast-paced, start-up-like environment and are energized by building scalable processes and helping partners succeed, we encourage you to apply. Key job responsibilities - Dealer Onboarding Project Management: Own the end-to-end onboarding process for new dealerships, guiding them through each stage - including implementation, setup, configuration, integration, and launch - to ensure an efficient and successful launch. - Dealer Relationship Management: Serve as the primary point of contact for dealers during the onboarding period, building trust and maintaining clear

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