Manager, Sales Planning Support, AFX - BPO BIOS

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Manager, Sales Planning Support, AFX - BPO BIOS Taguig City, National Capital Region, PHL Business and Product Operations organization is looking for a Manager to lead the Sales Planning Support function within the Business Insights, Operations, & Support organization. This role is responsible for delivering frontline (Tier 1 and Tier 2) support for AWS Sales Planning tooling and processes, driving operational excellence, team development, and continuous process improvement across a high-volume ticket resolution environment. The Manager will oversee the end-to-end ticket lifecycle, ensure quality standards in issue triage and escalation, and collaborate with specialized teams (Tier 3) to drive resolution of complex sales planning inquiries, problems, and incidents. This position plays a critical role in enabling AWS sales and sales operations teams worldwide by ensuring timely and accurate support for planning tools. The Manager will also drive initiatives to scale support capacity, improve self-service resolution, and reduce time-to-resolution through automation and knowledge management. Key job responsibilities • Management of a team of Sales Operations Specialists providing Tier 1 Sales Planning Support to all Business Units across AWS worldwide, including day-to-day team operations, workload balancing, and performance management • Own the end-to-end ticket lifecycle from intake through resolution, ensuring adherence to SLAs, quality targets, and customer satisfaction standards • Drive the progression framework for team members, conducting assessments, progression reviews, and peer review processes to continuously build team capability • Lead issue management and stakeholder communication through weekly prioritization calls, business reviews, and newsletters • Collaborate with Tier 3 partner teams

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