Customer Success Manager, US

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager, US Bengaluru, Karnataka, IND As a Customer Success Manager (CSM) on the RBS Strategic Account Services (SAS) Select Shared Solutions Team, you will have an exciting opportunity to help shape and deliver a strategy for managing emerging Amazon Seller Partners. The SAS Select Shared Solution Team helps small and medium-sized US-based businesses accelerate growth on Amazon. Our team of consultants (CSMs) provide data-driven advice with a collaborative and customer-focused approach through a pooled account management model. As a CSM in this pooled model, you will support a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. You will provide support for seller questions, insights on category opportunities, and program adoption guidance, focusing on topics like Catalog Optimization, Account Health, Issue Assistance, Growth Strategy, and Program Adoption. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Your objective is to deliver superior Program Satisfaction and operational excellence while supporting sellers to drive their business growth. Being part of this fast-growing program, you will have the opportunity to take ownership in various projects, help evolve the program and develop subject matter expertise in specialized domains. Regular shift timings: 4 PM to 1 AM IST, Monday to Friday, based in our Bengaluru (India) office. Key job responsibilities • Manage incoming seller inquiries through a pooled support model, responding to seller questions within defined SLAs. • Analyze seller data on the efficiency of listings, selection and account

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.