Customer Operations Workforce Planning, Amazon Leo Global Operations

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$83K-$130K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

72% above the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Operations Workforce Planning, Amazon Leo Global Operations Washington, USA Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. We are looking for a talented Operations Workforce Planning analyst who is ready to take charge of our model for a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis to staff and plan for global customer support operations. This role will also serve as a primary administrator of our Amazon Connect environment - owning the configuration and maintenance of queues, routing profiles, contact flows, IVR design, security profiles, agent hierarchies, phone number management, and overall health. Additionally, this role will provide operational support and analysis to other areas of the business as needed. The ideal candidate is a detail-oriented professional with demonstrated ability to manage project and workforce capacity, with the ability to learn new workforce management methodologies, process mapping, and optimization techniques, and make data-driven decisions for project deliverables. Hands-on experience administering Amazon Connect - including building and maintaining contact flows, managing routing and queue configurations, configuring agent access and security profiles, and ensuring environment standards and documentation - is highly valued. This opportunity requires excellent problem-solving, communication skills, and a strong track record of delivering results. Cross-team collaboration, project management, and

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.