Team Lead - Technical Support

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Team Lead - Technical Support Tokyo This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead - Technical Support As a Technical Support Team Lead based in Tokyo, you will lead a highly motivated, merchant-focused team that plays a critical role in supporting Adyen's merchants across Japan and the broader APAC region. Your team acts as a key point of contact for merchants, helping them navigate technical and operational challenges that directly impact their ability to process payments and scale their businesses. You'll work closely with globally distributed teams across Technology, Product, Commercial, and Operations to deliver a high-quality support experience, while helping shape and scale Adyen's support organisation in Japan. Adyen operates 24/7 on a “follow the sun” model across multiple regions and time zones. What you'll do - Lead a team that serves as a key source of knowledge on the Adyen platform, APIs, underlying technology stack, and integration best practices - Manage and support

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