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Movable Ink

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  • Business Development Representative

    Movable Ink - NYC

    unspecified $75K-$75K

    Business Development Representative Movable Ink - NYC Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. The Business Development Representative's (BDR) goal is to fill the Sales team's pipeline with qualified opportunities. The BDR role is instrumental in the success and growth of the business and gives individuals ample opportunity to use your personality & creative/strategic thinking abilities to directly influence conversations with our prospects. The BDR role is designed to provide individuals with hands-on experience in a fast-paced start-up environment where things are constantly changing and evolving. Success in this role will lead to internal opportunities in Sales, Client Experience, Marketing, Partnerships, Strategic Accounts, etc. within 12-24 months. Responsibilities: - Develop new relationships through phone, email, and social media communications in order to establish meetings with senior level decision makers in companies that could benefit from Movable Ink's offerings - Assess the prospect's needs, identify and build upon pain points, explain Movable Ink solutions, and qualify/disqualify prospects on introduction/discovery calls and meetings to then hand off for your Account Executive to begin their sales process - Work with your Commercial Account Executive to build and maintain a healthy sales pipeline - Take & log organized notes, build out

  • Senior Data Engineer, AI Systems

    Movable Ink - Toronto

    unspecified $144K-$188K

    Senior Data Engineer, AI Systems Movable Ink - Toronto Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. The AI Systems team owns the core recommendations engine and ML platform that powers billions of AI-driven marketing decisions daily across some of the world's largest consumer brands. As a Senior Data Engineer, you will own the Spark-based data pipelines and data infrastructure at the heart of this system - building, scaling, and optimizing the data layer that feeds our production ML models. You will work alongside ML engineers and scientists in a collaborative environment, contributing data pipelines and products to power our core recommender systems and our DaVinci Personalization product. This is an opportunity to work end-to-end on large-scale data systems that touch millions of customers, on a team working at the intersection of data engineering and machine learning. This role will be reporting to the Director of Engineering (AI/ML). Responsibilities: - Build, maintain, and optimize production data pipelines that power AI-driven personalization at scale across content selection, send-time optimization, subject line personalization, and frequency capping - Own and scale Spark-based batch pipelines, including cluster configuration, tuning, and performance optimization across GCP Dataproc - Build and maintain our ML Data

  • Event Marketing Manager

    Movable Ink - NYC

    unspecified $90K-$110K

    Event Marketing Manager Movable Ink - NYC Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. Movable Ink is looking for an Event Marketing Manager to own the planning, coordination, and execution of our growing event portfolio, from our flagship Think Summit conferences to field events and industry tentpoles like Shoptalk and Salesforce Connections. You'll be at the center of how Movable Ink shows up in the market, shaping experiences that bring our brand to life for customers and prospects in rooms where deals get done. If you thrive on the energy of live events, love a perfectly executed run-of-show, and want to work alongside a collaborative marketing team at one of the most innovative companies in the MarTech space, this is your role. The role will be reporting to our Associate Director of Audience Engagement. Responsibilities: - Plan and execute Movable Ink's portfolio of owned, field, and third-party sponsored events, including Think Summit NYC, Think Summit EU, and industry conferences. - Manage and collaborate on end-to-end event logistics including venue coordination, vendor management, shipping, staffing plans, signage, swag, and on-site execution - Partner with the broader Growth Marketing team to drive event registration and attendance, targeting 80%+ attendance

  • Senior Product Manager

    Movable Ink - New York (Remote)

    remote $146K-$189K

    Senior Product Manager Movable Ink - New York (Remote) Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. As a Senior Product Manager at Movable Ink, you'll develop, launch and drive adoption of best-in-class integrations with Movable Ink's email and mobile technology partners. This role extends the reach of our innovative AI-first personalization across channels and platforms, unlocking new customer touch points for the brands who rely on us to tailor their experiences. You'll collaborate daily with an in-house engineering team, cross-functional partners including partnerships, sales and customer experience, and serve as a primary point of contact for third-party ecosystem relationships. This is a role for a product thinker who loves connecting solutions and people. This role will be reporting to the Vice President of Product Management. Responsibilities: - Maintain subject matter expertise on Movable Ink's capabilities as they relate to upcoming and existing third-party marketing technology platform partnerships. - Conceptualize, develop and launch integrations in close collaboration with engineering team and commercial partners, with a focus on adoption and booking metrics as north stars. - Foster new and ongoing relationships with third-party messaging partners across technical and business development contacts, maintaining an integration pipeline and roadmap alongside our

  • Lead Backend Developer

    Movable Ink - Toronto

    unspecified $147K-$192K

    Lead Backend Developer Movable Ink - Toronto Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. We're looking for a Lead Software Engineer to join the Behavioral team, responsible for turning raw customer signals into meaningful marketing triggers. This team builds the behavioral intelligence layer of our platform - systems that detect patterns in customer activity and inactivity (such as cart abandonment, price drops, or loyalty milestones) and translate them into automated messaging opportunities. This is a hands-on technical leadership role for someone who thrives at the intersection of big-picture architecture and heads-down implementation. You'll help shape the technical direction for a critical platform capability while also staying close to the details: designing systems, writing code, reviewing implementation, mentoring engineers, and unblocking the team on complex technical problems. You'll work on challenging distributed systems problems involving high-volume event data, event correlation, temporal windows, stateful evaluation, trigger eligibility, account-specific readiness, idempotency, reliability, observability, and downstream activation. The systems you help build will power use cases like cart abandonment, browse abandonment, checkout abandonment, price drops, back-in-stock alerts, loyalty milestones, replenishment reminders, and audience membership changes. What You'll Do - Shape the Behavioural Platform Architecture : Help define the technical vision, system

  • Senior Platform Engineer, Machine Learning

    Movable Ink - Toronto

    unspecified $143K-$200K

    Senior Platform Engineer, Machine Learning Movable Ink - Toronto Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. The AI Systems team owns the core recommendations engine that powers billions of AI-driven marketing decisions daily across some of the world's largest consumer brands. As a Senior ML Platform Engineer, you will lead the evolution of this system into a modern, scalable distributed architecture - one of the most impactful technical initiatives at Movable Ink. This is an opportunity to do deep distributed systems work on a production system that directly drives revenue for our customers, while shaping the technical direction of a team working at the intersection of systems engineering and machine learning. Responsibilities: - Lead the architectural evolution of the core recommendations pipeline to a modern distributed architecture, delivering incremental value while maintaining production stability - Design, build, and operate scalable, fault-tolerant backend services that power personalization at scale across content selection, send-time optimization, subject line personalization, and frequency capping - Identify and resolve performance bottlenecks, reliability risks, and scaling limitations across the system - Collaborate with ML engineers and product stakeholders to translate requirements into rigorous technical designs with a clear path to production - Own key

  • Senior Data Engineer, Event Data

    Movable Ink - Toronto (Remote)

    remote $145K-$185K

    Senior Data Engineer, Event Data Movable Ink - Toronto (Remote) Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. The Senior Data Engineer, Event Data will join a newly formed team responsible for building the systems that ingest, process, and serve the massive volume of client and internal event data that powers Movable Ink's platform. This is a ground-floor opportunity to shape the architecture of a critical data domain, working with modern streaming technologies, analytical databases, and Elixir and Python to solve problems at billions-event scale. You will help define how event data flows through the platform, making it faster, more reliable, and highly available for teams and clients across the organization. Responsibilities: - Design, build, and maintain event streaming pipelines that ingest data from client systems, internal services, and third-party sources into the data platform - Develop and operate analytical databases and data models optimized for high-volume event data queries and low-latency access - Write production Elixir and Python services for event processing, transformation, and routing - Integrate legacy event pipelines with modern streaming infrastructure, designing migration paths that minimize risk and disruption to downstream consumers - Build and maintain monitoring, alerting, and observability tooling for event data

  • Senior Engineer, Data Platform

    Movable Ink - Toronto (Remote)

    remote $145K-$185K

    Senior Engineer, Data Platform Movable Ink - Toronto (Remote) Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. As a Senior Engineer on the Data Platform team at Movable Ink, you will help design and build the systems that power how data flows through the organization. You will play a key role in developing and operating the unified data platform responsible for ingesting, processing, and exposing large volumes of data that drive Movable Ink's products. Working closely with teammates across engineering, analytics, and infrastructure, you will build scalable ingestion pipelines and backend services that integrate data from a variety of sources while ensuring reliability, governance, and high availability across the platform. You will help evolve legacy pipelines toward modern data architectures, and help drive the unification of our products and services in how they access data. Your work will directly impact the growth and maturity of Movable Ink's products and services. Responsibilities: - Support the design and delivery of data ingestion pipeline and infrastructure - Assist in the successful migration of legacy data lifecycle management to new platform without disrupting existing data consumers - Establish and maintain SLIs and SLOs for new ingestion and data platform with dashboards and

  • Senior Backend Engineer, Distributed Systems

    Movable Ink - Toronto (Remote)

    remote $140K-$180K

    Senior Backend Engineer, Distributed Systems Movable Ink - Toronto (Remote) Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. We are seeking a Distributed Systems Engineer to join the MovableInk Activation Team. Our team is responsible for turning large scale data into actionable insights. You will be responsible for the design and implementation of distributed software systems that handle data at massive speeds and scale. The role offers the opportunity for innovation and impact through the development of sophisticated multi-tiered systems, delivering value to the world's biggest brands. You will create and deliver technically impressive and impactful products while driving the development and deployment of high quality, scalable AI solutions by writing code! Responsibilities: - Design, develop, and test high performance systems that operate at massive scale - Gain an understanding of existing systems, determine areas of complexity, and potential risks - Perform code and design reviews - Act as a Subject Matter Expert on projects in which they have been involved - Build reliable systems with monitoring, alerting, incident response, and shared ownership of on-call responsibilities for business-critical services Qualifications: - 5+ years software engineering experience - Experience with working on with a large suite of interconnected services

  • Senior Backend Engineer, Analytics

    Movable Ink - Toronto (Remote)

    remote $140K-$180K

    Senior Backend Engineer, Analytics Movable Ink - Toronto (Remote) Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. You'll be joining an Analytics team responsible for all measurement, attribution, and the creation of an intuitive reporting UI for our digital marketing platform. This is a unique opportunity to shape how marketers view and interact with data - transforming raw metrics into insights that drive impactful campaigns and real business value. Join us to make your mark on a fast-growing team, take ownership of innovative projects, and work closely with cross-functional partners to build a product that marketing teams rely on daily. Responsibilities: - Design, build, and maintain scalable backend systems that power our measurement, attribution, and reporting capabilities - Develop robust data pipelines and services to transform raw event streams and metrics into actionable insights - Collaborate closely with stakeholders to define and shape a seamless, intuitive reporting UI that empowers users to understand and act on provided insights - Own key backend components-from service architecture to deployment and monitoring-ensuring reliability, scalability, and performance at scale - Champion engineering best practices around code quality, testing, observability, and system health - Mentor junior engineers and contribute to a culture of

  • Senior Business Development Representative

    Movable Ink - NYC

    unspecified $90K-$90K

    Senior Business Development Representative Movable Ink - NYC Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. The Strategic Account Representative's (StrAR) goal is to fill the Sales team's pipeline with qualified opportunities with our most Strategic prospects. The StrAR role is instrumental in the success and growth of the business and gives individuals ample opportunity to use their personality & creative/strategic thinking abilities to directly influence conversations with our prospects. The StrAR role is designed to provide individuals with hands-on experience in a fast-paced start-up environment where things are constantly changing and evolving. Success in this role will lead to internal opportunities in Sales, Client Experience, Marketing, Partnerships, Strategic Accounts, etc. within 18-24 months. Responsibilities: - Develop new relationships through phone, email, and social media communications in order to establish meetings with senior level decision makers in companies across your assigned North America territory - Assess the prospect's needs, identify and build upon pain points, and explain Movable Ink solutions then hand off for your Account Director to begin their sales process - Work with your Account Director(s) to build and maintain a healthy sales pipeline - Take & log organized notes, build out presentation decks, gather contact

  • Strategic Account Director

    Movable Ink - NYC

    unspecified $140K-$150K

    Strategic Account Director Movable Ink - NYC Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. Strategic Account Directors at Movable Ink take a consultative approach to selling digital transformation personalization solutions to senior executives across many verticals. You will have the opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink's visual experience platform to tackle the challenges faced by Fortune 500 marketing leaders. As a Strategic Account Director you will be responsible for bringing on new business as well as working with existing clients to drive strategy and sophistication in an effort to fully embed Movable Ink technology into the client's workflow. Strategic Account Directors will receive extensive training on the MEDDICC framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalization software company in the world. Responsibilities: - Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities - Consult on personalized marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical - Communicate AI concepts to VP-level audiences, while effectively engaging and managing

  • Senior Account Executive

    Movable Ink - NYC

    unspecified $110K-$115K

    Senior Account Executive Movable Ink - NYC Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. Senior Account Executives at Movable Ink take a consultative approach to selling digital transformation personalization solutions to innovative senior executives across retail, financial services, travel, hospitality, telecom, media, and entertainment. You will have an opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink's visual experience platform to combat the challenges faced by Fortune 1000 marketing leaders now and in the next decade. Senior Account Executives will receive extensive training on the MEDDIC (Metrics, Economic buyer, Decision criteria, Decision process, Identify pain, and Champion) framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalization software company in the world. Responsibilities: - Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities - Consult on personalized marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical - Work collaboratively with Movable Ink's Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients - Build long-term,

  • Manager, Engineering

    Movable Ink - Toronto (Remote)

    remote $153K-$200K

    Manager, Engineering Movable Ink - Toronto (Remote) Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. We're looking for an Engineering Manager to lead the Behavioral team, responsible for turning raw customer signals into meaningful marketing triggers. This team builds the behavioral intelligence layer of our platform, systems that detect patterns in customer activity and inactivity (such as cart abandonment, price drops, or loyalty milestones) and translate them into automated messaging opportunities. This is a hands-on, player-coach role that blends technical leadership with people leadership. You'll guide a team of engineers while staying close to architecture and system design, helping build scalable systems that process high-volume event data and power real-time marketing decisions. You'll set direction for the team while also rolling up your sleeves when needed, unblocking complex problems, shaping system architecture, and leading by example through technical contribution. You will report to the Senior Director of Engineering in this role. Responsibilities: - Recruit, mentor, and grow a diverse team of engineers building behavioral decisioning capabilities. Foster a culture of ownership, curiosity, and continuous improvement. - Partner with Product to define and evolve the roadmap for behavioral decisioning capabilities. Help identify the most impactful behavioral triggers and ensure

  • Lead Site Reliability Engineer

    Movable Ink - Ontario (Remote)

    remote $154K-$200K

    Lead Site Reliability Engineer Movable Ink - Ontario (Remote) Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. As one of our Lead Site Reliability Engineers, you will combine hands-on technical expertise with strategic technical leadership across infrastructure and software development. You will own the design and evolution of major systems within our multi-cloud, multi-region, active-active content serving platform that serves upwards of 25 Billion requests daily. Through a combination of architectural vision, cross-team collaboration and mentorship, you will help drive the reliability initiatives and define the technical strategy that scales our platform to 50 Billion requests per day and beyond. Responsibilities: - Define and drive the automation strategy for infrastructure tooling, establishing standards that minimize manual work, increase performance and reduce incident frequency and severity of incidents - Own the design, reliability and evolution of core platform applications, mentoring team members on best practices and ensuring systems meet long-term business objectives - Architect and lead the logging platform strategy, driving its design and balancing availability, retention and cost optimization - Establish capacity planning and performance management frameworks, proactively identifying scaling opportunities and guiding teams through complex troubleshooting scenarios - Lead cross-functional reliability initiatives with SRE and service engineering

  • Product Security Engineer

    Movable Ink - Toronto

    unspecified $133K-$173K

    Product Security Engineer Movable Ink - Toronto Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. Movable Ink is hiring a Product Security Engineer to help secure our codebases, CI/CD pipelines, and development practices. To succeed in this role, you'll balance a security-first mindset with a practical understanding of how engineering teams ship software: finding ways to reduce risk without slowing down delivery. This is a hands-on opportunity to build and improve the automation that keeps our code and infrastructure safe, working closely with both the Security and Engineering teams. As AI coding tools and supply chain attacks increase risk across the industry, this role is critical to staying ahead of vulnerabilities before they reach production. Responsibilities: - Implement and maintain static application security testing (SAST) using Semgrep across our repositories - Configure and improve software composition analysis (SCA) tooling (Dependabot) to identify vulnerable dependencies - Manage secrets detection scanning (Trufflehog) and respond to findings - Integrate security scanning into CI/CD pipelines (GitHub Actions) to catch issues before code is merged - Triage and prioritize vulnerability findings, working with engineering teams to drive remediation - Support dynamic application security testing (DAST) efforts using tools like ZAP - Contribute to

  • Front End Developer, Client Solutions

    Movable Ink - Costa Rica

    unspecified Salary not disclosed

    Front End Developer, Client Solutions Movable Ink - Costa Rica Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. As a Front End Developer at Movable Ink, you'll partner with some of the world's most recognized brands, helping them bring dynamic, real-time marketing experiences to life across email, web, mobile, and display channels. You'll work within a flexible React-based framework but spend most of your time writing vanilla JavaScript, HTML, and CSS to create polished, custom solutions that deliver immediate business impact for clients. Projects are short-cycle, varied, and collaborative, requiring creativity, technical craftsmanship, and clear communication. Think smaller, purpose-built applications in a fast-paced, agency-like environment. Responsibilities: - Collaborate with Client Experience Managers and Solutions Architects to scope and define technical requirements for client projects - Build, test, and deliver client-specific apps and dynamic experiences on top of the Movable Ink Platform - Translate designs and ideas into functional, production-ready email/web/mobile experiences - Provide input on feasibility and UX improvements during the design phase - Balance multiple projects at once with autonomy and ownership, delivering on time and upholding code quality - Troubleshoot and support deployed client projects as needed Qualifications: - 2+ years of experience writing client-side technologies

  • Deal Desk Analyst

    Movable Ink - Costa Rica

    unspecified Salary not disclosed

    Deal Desk Analyst Movable Ink - Costa Rica Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. The Deal Desk team's primary objective is to ensure that complex, high-value deals make their way through internal processes with cross-functional alignment with a focus on achieving the company's objectives. As a key member, you will help shape negotiation strategies for complex deals and become a trusted advisor to the sales team. If you are a highly motivated individual who thrives in a fast-paced environment and is not afraid to take initiative, this is the right role for you. Responsibilities: - Manage non-standard deals through the review process to assess risk, ensure quality assurance, business, and operational compliance - Collaborate with various teams such as sales, legal, and finance to facilitate deal execution and resolve any issues or conflicts that may arise during the process - Maintain commercial details in Salesforce and help standardize custom terms across regions, products and channels to enable predictable outcomes - Serve as a trusted advisor by providing guidance and insights to the sales team on optimal deal structure and pricing - Assist in streamlining key operational workflows to support efficient and sustainable growth - Drive improvements

  • Technical Support Specialist

    Movable Ink - Costa Rica

    unspecified Salary not disclosed

    Technical Support Specialist Movable Ink - Costa Rica Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. As a Technical Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams. Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you'll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience. This remote role would suit a Costa Rica-based Tech Support Specialist who can work a 9am-6pm, Monday to Friday schedule, and participate in an on-call rotation. The on-call rotation typically occurs once a month, with each shift lasting one full week (Monday to Monday), including evenings. Responsibilities: - Become a technical expert in Movable Ink's Products and custom solutions - Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution - Participate in an on-call rotation, taking ownership of incoming emergency issues from both clients and internal stakeholders - Provide