Employer profile
Lattice
13 open roles indexed with location, benefit, and apply-link signals where available.
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Senior Revenue Operations Manager
Remote - US
remote $158K-$175KSenior Revenue Operations Manager Remote - US Lattice is seeking a Senior Revenue Operations Manager to help scale and optimize our revenue engine across the entire customer lifecycle. In this role, you will partner with Revenue leadership to drive planning, forecasting, performance management, and strategic initiatives that enable predictable growth across new business, expansion, and customer retention. You will combine analytical rigor, business acumen, and cross-functional influence to identify opportunities, improve execution, and drive operational excellence across the Revenue organization. This role partners closely with Sales, Customer Success, Marketing, Finance, and Business Systems teams to align strategy and execution. What You Will Do Partner with Revenue leadership to drive annual planning, territory design, capacity modeling, quota setting, and revenue target planning. Own forecasting and performance analysis across bookings, renewals, expansion, and overall revenue attainment. Develop reporting, dashboards, and business insights that enable data-driven decision-making and improve forecast accuracy. Optimize revenue processes, systems, and workflows across the GTM organization, ensuring teams can efficiently generate, manage, and close pipeline. Partner with Sales, Marketing, and Business Systems teams to improve lead management, territory coverage, account assignment, opportunity management, and overall seller productivity. Evaluate and enhance the GTM technology stack, identifying opportunities for automation, process simplification, and improved data quality. Identify opportunities to improve revenue performance, productivity, and operational efficiency across the customer lifecycle. Lead compensation design and analysis to ensure incentives align with company objectives and drive desired behaviors. Drive strategic GTM initiatives and cross-functional projects that support growth and operational scale. Establish
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Engineering Manager, Platform
Remote - US
remote $188K-$234KEngineering Manager, Platform Remote - US Lattice's Engineering team continuously works to improve our product, our systems, and our craft. We embrace modern technologies, invest in engineering excellence, and prioritize building maintainable, reliable, and scalable solutions. We work closely across engineering, product, and design to deliver exceptional experiences for our customers while fostering a culture of ownership, collaboration, and continuous learning. About the Role We're looking for an Engineering Manager to lead a team within our Platform Engineering organization. Our mission is to empower engineers who take ownership, seek accountability, and care deeply about delivering reliable and performant experiences to end users. We do this by providing a cohesive platform of intuitive tools, proven patterns, and seamless infrastructure that make the responsible path the easiest one. As an Engineering Manager, you'll lead a team responsible for building and evolving foundational capabilities that enable engineers across Lattice to deliver high-quality products efficiently, reliably, and at scale. You'll partner closely with engineers, product leaders, and stakeholders throughout the organization to improve engineering effectiveness, strengthen operational excellence, and support long-term platform investments. This is an opportunity to have broad impact across the engineering organization while helping build a culture that values ownership, accountability, and customer-centric thinking. What You Will Do Lead, coach, and develop a team of software engineers, supporting their growth and helping them do the best work of their careers. Foster a healthy, inclusive, and high-performing engineering culture aligned with Lattice's values. Partner with engineering and cross-functional stakeholders to identify and
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GTM Analytics Manager
Remote - US
remote $164K-$180KGTM Analytics Manager Remote - US As a GTM Analytics Manager, you'll work cross-functionally across our entire go-to-market organization to help inform our GTM strategy and business decisions and ensure that Lattice is operating at its full potential. You will work within the Business Operations team, a small group of folks working to ensure that Lattice executes rigorously against data-driven decisions. This person will play a critical role in supporting the revenue organization by providing insights to improve sales & marketing efficiency. This role will work closely with Marketing, Sales, CX, and Operational leaders across a variety of long-term strategic initiatives as well as ad-hoc analyses. Responsibilities Develop and maintain key performance metrics and dashboards to track revenue performance across sales, marketing, and customer success. Analyze revenue data to identify trends, opportunities, and areas of improvement. Provide actionable insights to senior leadership and business stakeholders to inform decision-making. Support and maintain the integrations of our GTM tools (Salesforce, Outreach, Gong, Marketo, etc.). Refine ambiguous questions and generate new insights through a deep understanding of the data, our customers, and our business Ability to translate technical and quantitative analyses into digestible and actionable recommendations Qualifications A bachelor's or masters in a quantitative field, or equivalent work experience 4+ years of experience in analytics/data science, finance, or strategic role in a technology company Strong SQL skills are a must Prior experience with DBT & Looker (or other BI tool) is a strong plus An understanding of SaaS business models and key metrics
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Account Executive, Mid Market
London, UK
unspecified GBP 70K-82KAccount Executive, Mid Market London, UK We're hiring a driven and consultative Mid-Market Account Executive to help accelerate Lattice's next phase of growth. This is an opportunity for ambitious sales professionals who thrive in fast-paced environments, excel at managing complex sales cycles, and are energised by building strong customer relationships. At Lattice, sales goes beyond merely pitching a vision or closing deals; it's about crafting exceptional experiences and building meaningful partnerships with our customers. As an Account Executive, you'll become a trusted advisor to HR and business leaders by developing deep expertise in the Lattice Talent Suite and broader trends across People Strategy. This role is ideal for someone who brings strong outbound discipline, operates with urgency and ownership, and enjoys navigating multi-stakeholder buying processes. What You Will Do Own the full sales cycle from prospecting through close for Mid-Market organisations, delivering a high-quality customer experience throughout. Consistently meet or exceed monthly and quarterly new business goals. Generate pipeline through proactive outbound prospecting, which represents a critical driver of success in the role. Build and maintain a healthy, disciplined pipeline through strong follow-up, deal management, and forecasting hygiene. Lead thoughtful discovery conversations to uncover business-level challenges and goals. Navigate multiple stakeholders and buying groups throughout the sales process. Position Lattice's solutions through a consultative sales approach tailored to each customer's needs. Maintain a strong understanding of the HR technology landscape, industry trends, and Lattice's competitive positioning to guide customers through the buying process. Partner with Account Managers to identify expansion
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Director, Revenue Excellence
Remote - US
remote $194K-$242KDirector, Revenue Excellence Remote - US About the Role Our Sales team drives growth and how we show up for our customers. We're building a go-to-market system that scales with clarity and consistency, and we care deeply about how we operate. Today, we see an opportunity to further strengthen our end-to-end operations across pipeline generation, enablement, and AI utilization. We are hiring a Director of Revenue Excellence to own the design and evolution of our end-to-end GTM system. This role includes Enablement and partners closely with RevOps and Marketing to connect strategy to execution. The focus is building a more connected, repeatable system that drives a stronger pipeline, better field execution, AI-driven workflows, and more leverage across the business. This is not a strategy or enablement-only role. It is a builder role. You won't just define strategy, you will build, operationalize, and drive adoption of the system. What You'll Do You will design and operationalize the GTM system from design through execution and adoption. As well as: Build a signal-driven pipeline generation system across outbound, inbound, and campaigns, including account prioritization, messaging, and play orchestration Own the development of Revenue Enablement as a performance system that drives behavior change and measurable revenue outcomes Identify and implement high-impact AI use cases across prospecting, deal inspection, manager coaching, and workflow automation Build and operationalize GTM systems directly - including workflows, plays, and pilots - not just strategy Improve consistency, productivity, and execution across the field without owning day-to-day sales execution How You'll
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Customer Account Manager, SMB
London
unspecified GBP 53K-66KCustomer Account Manager, SMB London The Customer Account Manager serves as a crucial bridge between Lattice and our customers, combining strategic partnership with revenue growth to help organizations make work more meaningful for their teams. In this role, you'll build and nurture strong relationships while serving as a trusted advisor to your portfolio of customers. You'll drive platform adoption, ensure customer satisfaction, and identify growth opportunities that align with our customers' evolving needs. As a Customer Account Manager, you'll help organizations transform their people practices through the successful implementation and optimization of the Lattice platform. Your success will be measured by your ability to drive customer outcomes, retain and grow accounts, and ensure customers achieve maximum value from their investment in Lattice. This is an exciting opportunity to join Lattice during a time of high-growth. You will also play a key role in helping us expand our market presence while maintaining our reputation for exceptional customer partnership. If you're passionate about helping organizations build stronger cultures and more engaged teams while driving business results, we'd love to speak with you. What You Will Do: Serve as a trusted advisor to drive customer satisfaction, retention, and growth across your portfolio of accounts Build relationships with key decision makers and stakeholders across a dedicated customer base Partner with customers to understand their business objectives and develop strategic plans to achieve them through Lattice Drive customer growth by proactively identifying opportunities to deliver greater customer value Work closely with cross functional partners in
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Software Engineer
Canada - Remote
remote Salary not disclosedSoftware Engineer Canada - Remote This is Engineering at Lattice Lattice's Engineering team is continuously working to better both our product and our craft. We use a modern, cutting-edge tech stack and love experimenting with new technologies. We strive for maintainable, robust, and performant code. We're highly collaborative and continuously iterative, and work closely with designers and product managers. We prioritize not only great technical architecture, but also an amazing product experience. What You Will Do You'll be responsible for building software to help companies build cultures in which their employees thrive. You'll partner with other engineers to build products across a modern tech stack. Our current stack includes Typescript, React, Relay Modern, GraphQL, Node.js, PostgreSQL, and AWS. You'll help us build and test experiments, many of which require tight cross-functional collaboration with product managers and designers, as well as cross-team collaboration between engineers. You will identify and evangelize improvements to improve our team output. You will help maintain high-quality technical documentation based on feedback from relevant stakeholders. You will focus on improving our user experience and find creative ways to reduce user pain points. What You Will Bring to the Table You are passionate about software development and have 2+ years of professional experience writing and maintaining production-level applications. You have production-level experience in TypeScript, React, GraphQL, Node.js, and are passionate about learning and using any new technologies that are required at the job. Prior experience within data-driven teams is a plus, not a requirement. You are efficient in
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Software Engineer, AI
Remote - Canada
remote CAD 90K-120KSoftware Engineer, AI Remote - Canada This is Engineering at Lattice Lattice's Engineering team is continuously improving both our product and our craft. We build maintainable, performant systems using modern technologies, and we collaborate closely with product and design to deliver agentic, high quality user experiences. Our AI Engineering team is building the systems that power how AI works across Lattice. Within the Quality sub-team, we focus on how AI systems are evaluated, measured, and improved over time. You'll contribute to the infrastructure and tooling that help us understand how our AI performs in production and ensure we're building reliable, high-quality experiences for our customers. What You Will Do AI Evaluation & Quality Systems Contribute to AI evaluation pipelines, including offline evals, production tracing, and feedback systems. Implement and maintain performance metrics (e.g., response quality, task success, reliability) using established frameworks. Help create and maintain evaluation datasets and test cases to identify regressions. Analyze results and propose incremental improvements to model and agent quality. AI Systems & Infrastructure Contribute to AI system components such as RAG pipelines, retrieval systems, and multi-step workflows within existing architectures. Write clean, maintainable Python code that integrates with LLM providers and internal services. Support improvements to system reliability, observability, and performance in production. Execution & Team Contribution Deliver well-scoped projects with guidance from more senior engineers. Break down tasks, make steady progress, and be proactive in unblocking yourself by asking for help when needed. Contribute to team excellence through code reviews, documentation, and knowledge sharing
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Senior Customer Support Associate
US - Remote
remote $54K-$73KSenior Customer Support Associate US - Remote This is Customer Care at Lattice The Senior Customer Support Associate is a trusted advisor for our customers and internal team members. You will be responsible for supporting our enterprise customers by providing a consultative approach to solve complex customer issues, while also building trust and relationships. You also act as a partner to our Customer Success teams, supporting their strategic efforts to foster product adoption by providing expert support in daily email and chat interactions. The Senior Customer Support Associate is a proactive and compassionate go-getter. You have a strong foundation of product and process knowledge and will be an internal resource driving efficiency across the team. Successful team members take ownership supporting our customers, are genuinely curious about learning, employing, and sharing creative solutions, and act quickly to prioritize customer needs. They are passionate about providing our customers with the best experience possible while meeting them where they're at with prompt replies, live zoom support, and solutions that work. The ideal candidate: Is a self starter dedicated to solving problems for our largest customers Recognizes how to prioritize based on customer urgency and size Works well with cross functional partners and appreciates the need for cross team collaboration to drive retention Is obsessed with learning the ins and outs of the product and the ability to provide workaround solutions, when necessary Has a proven ability to spot trends and propose solutions to improve team and customer experience Consistently meets and exceeds
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GTM Engineer
Remote - US, PST preferred
remote $68-$75/hrGTM Engineer Remote - US, PST preferred About the Role We are looking for a GTM AI Engineer to help modernize how our revenue organization operates through AI-powered workflows, automation, and business intelligence systems. This role sits at the intersection of Revenue Operations, Data, and Business Systems. You will design and build internal AI-driven solutions that improve forecasting accuracy, operational efficiency, executive visibility, and go-to-market performance across Sales, Marketing, and Customer Success. You'll work closely with RevOps, Finance, and GTM leadership to turn fragmented operational processes into scalable AI-enabled systems that generate insights, automate analysis, and help teams make better decisions faster. This is an ideal role for someone who enjoys building practical AI applications that directly impact business performance and operational scale. What You'll Own AI Workflow & Automation Development Design and implement AI-powered workflows that improve operational efficiency and automate recurring business processes across the revenue organization. Examples may include: Weekly forecasting risk analysis Executive business review generation Pipeline health and inspection workflows Revenue performance summaries AI-generated operational insights and recommendations Automated GTM reporting and analysis You'll continuously identify opportunities to reduce manual work and improve decision-making through AI and automation. Revenue Intelligence & Analytics Build internal intelligence systems that surface actionable insights for GTM leaders and operational teams. This includes: Forecasting risk signals Performance trend analysis Pipeline quality monitoring Territory and rep performance insights Executive-level KPI reporting Operational anomaly detection You'll help create scalable systems that transform raw GTM data into usable business intelligence. Cross-Functional Systems Partnership
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Senior Product Designer, AI
Remote, US
remote $136K-$170KSenior Product Designer, AI Remote, US This is Product Design at Lattice Lattice is a unified people platform - a full Talent Management suite covering performance reviews, engagement surveys, feedback, check-ins, goals, and career and compensation planning. Since 2016, we've grown to support over 5,000 customers globally. We're now building the next generation of our AI-native product suite. We're a passionate group of people who are dedicated to growing together. Currently ~13, our team spans Brand Design, Product Design, and Research. We work closely with our cross-functional partners to ensure holistic thinking and high quality experiences for our customers. A note on what we're looking for Product design is evolving quickly in an AI-native world. As tools and processes continue to change, we are looking for someone who is extremely comfortable with (and even energized by) ambiguity, and is a demonstrated self-starter. You should push our tech stack, not wait to inherit one yet to be defined. We're looking for builders. People who can prototype in code, push pixels in design, and write the doc that aligns the room. We believe people who can flex when needed to play multiple roles can lead us on the fastest path to shipping the best products. Success here requires focus and the ability to make thoughtful tradeoffs to ensure we're always working on what matters most. We look for collaborative partners who champion design, who spot problems and run with them, and who support and elevate the rest of the team. If you
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Senior GTM Enablement Manager
Remote - US
remote $106K-$146KSenior GTM Enablement Manager Remote - US We're hiring a GTM Enablement Program Manager to own sales enablement strategy and performance across our Revenue organization (SMB, Mid-Market, and Upmarket). This role is responsible for improving how we convert pipeline into revenue. You will partner closely with Revenue Leadership to strengthen discovery, elevate deal strategy, and build consistent, high-quality sales execution across the funnel. This is not a traditional training role. You will design and implement systems that drive behavior change through manager coaching, inspection, and clear performance signals. You will connect enablement efforts directly to business outcomes and continuously refine your approach based on what drives results. What you'll own Sales Enablement Strategy Own the enablement strategy across discovery, demo, and deal execution. Translate business priorities into focused initiatives that improve pipeline conversion and sales effectiveness. Manager-Led Coaching Systems Build frameworks, tools, and rhythms that enable managers to coach effectively on core sales skills. Partner with leaders to reinforce consistent coaching and accountability across teams. Deal Execution & Sales Skills Improve how reps run discovery, position value, and navigate deals. Develop scalable programs that strengthen deal strategy, stakeholder alignment, and overall execution quality. Inspection, AI Workflows, & Performance Visibility Leverage tools like Gong, Salesforce, and AI-driven workflows to create visibility into sales behaviors and performance trends. Integrate AI into rep and manager workflows (e.g. call analysis, coaching insights, deal inspection, and content creation) to improve efficiency and effectiveness. Define leading indicators and partner with leaders to inspect progress and drive
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Manager, Customer Account Management, SMB
Remote, USA
remote $124K-$154KManager, Customer Account Management, SMB Remote, USA This is Customer Account Management Leadership at Lattice As a Manager of Customer Account Managers, you will lead and empower a team responsible for driving customer satisfaction, retention, and growth. You'll develop strategies to enhance customer relationships, ensure platform adoption, and maximize revenue opportunities while fostering a culture of collaboration and continuous improvement. Your leadership will be instrumental in scaling our customer engagement efforts and maintaining our reputation for exceptional customer partnership. What You Will Do: Lead and Develop a High-Performing Team: Hire, coach, and mentor a team of Customer Account Managers (CAMs) to achieve and exceed performance goals. Provide ongoing training, development, and feedback to enhance skills in relationship management, strategic planning, and revenue growth. Establish clear expectations, key performance indicators (KPIs), and accountability measures to drive success. Drive Customer Success and Retention: Develop and implement strategies to optimize customer satisfaction, retention, and expansion within our customer base. Ensure the team proactively identifies and mitigates churn risks while fostering long-term customer partnerships. Oversee and support account planning efforts to align with customer objectives and business goals. Operational Excellence & Strategy Execution: Collaborate cross-functionally with Sales, Customer Care, and Product teams to improve processes and enhance the customer experience. Monitor team performance using data-driven insights, ensuring alignment with company objectives. Drive efficiency in CRM usage, forecasting, and reporting to support decision-making and resource allocation. Customer Advocacy & Continuous Improvement: Act as an escalation point for high-priority customer issues, ensuring swift resolution and satisfaction.