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KnowBe4

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  • Talent Acquisition Partner

    São Paulo, Brazil

    unspecified Salary not disclosed

    Talent Acquisition Partner São Paulo, Brazil KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor : https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn : https://www.linkedin.com/company/knowbe4/life/brazil/ The Talent Acquisition Partner is responsible for fulfilling company expansion needs by developing and implementing recruiting plans. In addition, the ideal candidate will ensure that our company attracts, hires, and retains the best employees, while growing a strong talent pipeline for future expansion needs. Responsibilities: - Determine applicant requirements by studying job description and job qualifications - Assist managers with identifying the best candidates according to the departmental needs - Attract applicants with job advertisements; using job sites and job groups and boards - Determine applicant qualifications by interviewing applicants, analyzing responses, comparing qualifications to job requirements - Responsible for full recruiting cycle, which includes: sourcing/evaluating resumes, leading both phone and in-person interviews, verifying references, setting up necessary exercises applicable to

  • Regional Account Executive (SMB) (Position located in Cape Town, South Africa)

    Cape Town, South Africa

    unspecified Salary not disclosed

    Regional Account Executive (SMB) (Position located in Cape Town, South Africa) Cape Town, South Africa KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in Cape Town, South Africa visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/cape-town Glassdoor : https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/ The Account Executive (SMB) (International) position is responsible for identifying and acquiring new logos within the Small/Medium business segment to meet and exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, as well as reigniting open, outstanding customer opportunities. Responsibilities: - Acquire Small/Medium-sized new logo accounts within assigned territory to meet and exceed monthly sales quota . - Build and maintain a pipeline of Small/Medium business opportunities by various prospecting methods, following lead cadence best practices, and conducting demos of our suite of products. - Articulate the value proposition of KnowBe4's full suite of products and educate the customer how

  • Customer Success Manager (Tech Touch)

    São Paulo, Brazil

    unspecified Salary not disclosed

    Customer Success Manager (Tech Touch) São Paulo, Brazil KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor : https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn : https://www.linkedin.com/company/knowbe4/life/brazil/ The Customer Success Manager (Tech Touch) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process. Responsibilities: - Forge relationships with new customers and understand their objectives - From a consultative approach, develop a strategy and plan for achieving customer objectives - Leverage KnowBe4 assessment tools to enhance

  • Principal Software Engineering Manager - AI Engineering (Position located in Bengaluru, India)

    Bengaluru, India

    unspecified Salary not disclosed

    Principal Software Engineering Manager - AI Engineering (Position located in Bengaluru, India) Bengaluru, India KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. As a Principal Software Engineering Manager, you'll lead a full-stack AI engineering team of data scientists, ML engineers, software engineers, and data engineers - building the data pipelines, models, services, and endpoints that power our products end-to-end. You'll set the technical direction across the stack, turn applied research into production systems, and grow the people doing the work. Responsibilities: - Manages other Software Engineering Managers - May also lead a software team that develops software using the KnowBe4 Software Development Lifecycle and Agile Methodologies - Translates KnowBe4's strategic goals into operational plans. - Provides coordination across functional and divisional boundaries - Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight To thrive in this role, you'll need a strong foundation in software engineering and a background in

  • Customer Implementation Specialist (Remote)

    Remote

    remote $60K-$65K

    Customer Implementation Specialist (Remote) Remote KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Remote positions open to the US only. The Customer Implementation Specialist (CIS) is a key member of the KnowBe4 Customer Success team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its KSAT, PhishER, SecurityCoach and Compliance Plus product lines. The CIS will work closely with customers, Customer Success Managers (CSMs), and internal stakeholders to guide clients through the implementation process, ensuring they realize value quickly and effectively from our platform. Responsibilities: - Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform. - Collaborate with CSMs and Sales to understand customer goals and design implementation plans tailored to their needs. - Provide hands-on support during platform setup, configuration, and initial training. - Act as the primary point of contact for customers during implementation, addressing inquiries and resolving issues promptly. - Ensure a smooth handoff from Sales to Customer Success post-sale. -

  • Cybersecurity Threat Researcher (Fluent in Japanese)(Position located in Tokyo, Japan)

    Tokyo, Japan

    unspecified Salary not disclosed

    Cybersecurity Threat Researcher (Fluent in Japanese)(Position located in Tokyo, Japan) Tokyo, Japan KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in Tokyo, Japan, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/tokyo Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm The Cybersecurity Threat Researcher works in the KnowBe4 Threat Research Lab, and is responsible for deploying and configuring various security products and solutions such as endpoint, email, web and network protection. Responsibilities: - Deploy, configure, maintain various cybersecurity products in a lab environment; This includes endpoint, web, email and network protection products - Keep up to date with emerging threats & security technologies - Recommend solutions for security product deployment and configurations - Maintain license and product updates - Provide coordination across functional boundaries - Act as team lead for large projects - Establish operational objectives and assignments Qualifications - BS or equivalent plus 4 years experience - MS or equivalent plus 2 years experience - Well versed with IOCs,

  • Customer Success Manager (SMB) (Fluent in Italian) (Position located in London, England)

    London, United Kingdom

    unspecified Salary not disclosed

    Customer Success Manager (SMB) (Fluent in Italian) (Position located in London, England) London, United Kingdom KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. To learn more about our team and office culture in England (UK), visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/york Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm LinkedIn : https://www.linkedin.com/company/knowbe4/life/uk/ The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process. - Forge relationships with new customers, including management and executive stakeholders, and understand their objectives - From a consultative approach, develop a strategy and plan for achieving customer objectives - Leverage KnowBe4 assessments -

  • Account Executive (ENT) (Position located in Melbourne, Australia)

    Melbourne, Victoria, Australia

    unspecified Salary not disclosed

    Account Executive (ENT) (Position located in Melbourne, Australia) Melbourne, Victoria, Australia KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. To learn more about our team and office culture in Melbourne, Australia, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/melbourne Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm The Account Executive (Enterprise)(International) position is responsible for identifying and acquiring new logos within the Enterprise business segment to meet and exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, as well as reigniting open, outstanding customer opportunities. Requirements: - Acquire Enterprise-sized new logo accounts within assigned territory to meet and exceed monthly sales quota. - Build and maintain a pipeline of Enterprise-sized business opportunities by deploying strategic prospecting techniques, following lead cadence best practices, and conducting walkthroughs of our suite of products. - Articulate the value proposition of KnowBe4's full suite of products and educate the customer how each product will improve their business's human firewall. - Manage the full sales cycle of Enterprise-sized

  • Snr. Communications Manager (Remote)

    Remote

    remote $125K-$135K

    Snr. Communications Manager (Remote) Remote KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. The Snr. Communications Manager, CS reports to the Chief of Staff to the CCO and manages all communication efforts for the Customer Success (CS) organization. This includes CS executive communications, internal CS communications and employee engagement, CS-related components for events/conferences, and companywide CS updates. This role requires a strong understanding of customer-facing, revenue-generating teams. The ideal candidate brings experience supporting Sales, Customer Success, or other go-to-market functions, with a clear understanding of how these teams operate, their cadence, and how to drive action through communication. Responsibilities: Executive Communications - Strategic Partner: Partner with the Chief of Staff to develop high-impact communications that clearly articulate strategy, priorities, and progress. - Leadership Messaging: Create organizational announcements, leadership messaging, and key updates. - Narrative Development: Develop executive-ready presentations, talking points, and narratives for internal and external audiences. - Visibility Support: Support speaking engagements, social media content (LinkedIn), and thought leadership opportunities for the CCO. - Consistency: Ensure

  • Revenue Training Specialist (Hybrid)

    Washington, DC Metro Area

    hybrid Salary not disclosed

    Revenue Training Specialist (Hybrid) Washington, DC Metro Area KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. The Revenue Training Specialist facilitates apprenticeship training initiatives for all sales, customer success, and revenue-generating teams. This includes ongoing skill development programs, assessments, coaching, and ensuring adherence to all KnowBe4 policies and procedures. The role collaborates cross-functionally to align training with business goals, promotes continuous learning, and develops skilled revenue generators to drive growth. Responsibilities: - Facilitate the delivery of comprehensive sales development initiatives aimed at cultivating a high-performing salesforce within the apprenticeship program. - Conduct skills-based assessments, role-plays, demonstrations, and practical exercises to evaluate trainees' knowledge, identify skill gaps, and provide targeted coaching and training plans. - Monitor performance metrics and statistics for revenue trainees, identify areas for improvement, and implement corrective training interventions to address performance issues. - Collaborate with cross-functional teams to ensure alignment between training programs and organizational goals, policies, and procedures. - Review and inspect Salesforce data, statistics, customer interactions, and administrative tasks to ensure compliance

  • Executive Assistant (Customer Success SVPs) (Remote)

    Remote

    remote $80K-$85K

    Executive Assistant (Customer Success SVPs) (Remote) Remote KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. We are seeking a high-velocity, operationally minded Executive Assistant to support three (3) of our global Customer Success Senior Vice Presidents (SVPs). In our fast-paced SaaS environment, this position operates as a dynamic hybrid of executive execution, project coordination, and a junior chief-of-staff level of support. The ideal candidate is a proactive go-getter who excels at keeping "all the balls in the air." You will act as a critical tracking mechanism and operational sounding board for leadership, ensuring seamless execution across the global Customer Success ecosystem. While mastery of baseline administrative tasks is essential, your real impact will come from your ability to drive follow-through, think creatively, and manage complex cross-functional deliverables. DUTIES AND RESPONSIBILITIES - Project Coordination: Act as the central tracking hub for the SVPs; driving follow-up and follow-through on key initiatives, managing deadlines, and ensuring team accountability. - Documentation & Enablement: Assist the SVPs in building out internal customer

  • Customer Success Manager (Mid Market)

    São Paulo, Brazil

    unspecified Salary not disclosed

    Customer Success Manager (Mid Market) São Paulo, Brazil KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor : https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn : https://www.linkedin.com/company/knowbe4/life/brazil/ The Customer Success Manager (Mid-Market) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The Customer Success Manager (Mid-Market) is responsible for managing the onboarding of new customers, and also assisting the Renewal Specialist with the renewal process. Responsibilities: - Forge relationships with new customers, including management and executive stakeholders, and understand their objectives - From a consultative approach, develop a strategy and plan for achieving customer objectives - Leverage KnowBe4 assessments - Manage the steps of the onboarding process

  • Partner Marketing Manager (Position Located in Tokyo, Japan)

    Tokyo, Japan

    unspecified Salary not disclosed

    Partner Marketing Manager (Position Located in Tokyo, Japan) Tokyo, Japan KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in Tokyo, Japan, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/tokyo Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm The Partner Marketing Manager is responsible for developing and executing strategic marketing plays to/through/with partners in their region. This position will be a channel marketer who will drive channel revenue, working with channel sales and eligible partners to proactively plan joint marketing activities. In addition, you will support the global partner marketing strategy by localizing global campaigns and executing new regional campaigns to recruit, enable and accelerate partners as part of the KnowBe4 Partner Programme. Responsibilities: - Plan and manage partner marketing activities within budgetary guidelines and deadlines - Execute strategic partner marketing programmes with extreme ownership, attention to detail and commitment to tracking success - Identify and create quarterly plans with partners best fit for joint marketing based on programme metrics

  • Sales Development Representative Intern (Hybrid)

    Washington, DC Metro Area

    hybrid Salary not disclosed

    Sales Development Representative Intern (Hybrid) Washington, DC Metro Area KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. This position is a hybrid role open to candidates in the greater Washington DC area. This position will require the intern to work in our Arlington, VA office 4 days a week (Monday - Thursday). Dates of Program: August 24, 2026 - November 13, 2026 (12 weeks) Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience. Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship. Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company

  • Snr. Manager, Customer Implementation

    São Paulo, Brazil

    unspecified Salary not disclosed

    Snr. Manager, Customer Implementation São Paulo, Brazil KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. The Snr. Manager, Customer Implementation will lead and oversee the Customer Implementation Specialist team within KnowBe4. This leadership role is responsible for driving seamless customer onboarding, ensuring technical excellence, and enabling customers to achieve their desired outcomes with our KnowBe4 platform. The Snr. Manager will work closely with their Director and internal stakeholders across Sales, Product, and Engineering to continuously optimize the customer experience and drive long-term success. Responsibilities: - Lead, mentor, and develop the Customer Implementation Specialist team. - Drive the development and execution of scalable onboarding and implementation processes to ensure timely and successful customer go-lives. - Oversee the delivery of technical solutions and strategic guidance to customers throughout their lifecycle. - Collaborate with the VP of Customer Success, Director and cross-functional teams to define and execute customer success strategies. - Monitor key performance metrics related to implementation timelines, customer adoption, and satisfaction, ensuring continuous improvement. - Establish best practices

  • Renewal Specialist (MM/ENT) (Position located in Singapore)

    Singapore, Singapore

    unspecified Salary not disclosed

    Renewal Specialist (MM/ENT) (Position located in Singapore) Singapore, Singapore KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in Singapore, Singapore, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/singapore Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm The Mid Market and Enterprise Renewal Specialist is responsible for coordinating with Mid Market and Enterprise CSMs, Partners and customers to provide pricing quotes for renewals, adding upsell where applicable, and then successfully and efficiently closing those opportunities. Responsibilities: - Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities - Coordinate with Mid Market and Enterprise CSMs to strategize on renewals, and applicable upsells, for their customers to maximize bookings - Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities - Negotiate with customers on opportunities to prevent churn and secure optimal terms, using discretion and independent

  • Tech Support (Hybrid)

    São Paulo, Brazil

    hybrid Salary not disclosed

    Tech Support (Hybrid) São Paulo, Brazil KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor : https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn : https://www.linkedin.com/company/knowbe4/life/brazil/ Job Summary The Technical Support Specialist provides world-class assistance to our global customer base. While this role provides essential support to our Portuguese-speaking customers as needed, a large majority of daily operations-including tickets, live calls, and webinars-are conducted in English. We are looking for a candidate with exceptional English fluency, a strong technical grasp, and a love for helping others. This role will be hybrid (2 days in office in São Paulo) Work Environment & Hybrid Rhythm - The Success Hub: Our flagship office is located in Vila Olímpia -the heart of São Paulo's tech and innovation scene. The space is highly accessible via the Emerald Line (CPTM - Vila Olímpia Station) and major transit corridors. - The Schedule: 2 days in-office, 3 days remote. To maximize

  • Tech Support Coordinator (Hybrid)

    São Paulo, Brazil

    hybrid Salary not disclosed

    Tech Support Coordinator (Hybrid) São Paulo, Brazil KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor : https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn : https://www.linkedin.com/company/knowbe4/life/brazil/ The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriately route unassigned tickets in line with the departmental processes. While this role is located in Brazil, it supports our global customers; therefore, a high verbal English proficiency is required. This is a high-volume, fast-paced role-you will be the "first responder" for a heavy flow of incoming calls and requests. This role is hybrid, 2 days in office, in São Paulo. Responsibilities : - Route issue reports and change requests through help-desk systems to the appropriate Support Representative - Ensure email requests for technical support are entered into the help-desk system and routed properly - Resolve all issues that can be addressed

  • HR Manager

    São Paulo, Brazil

    unspecified Salary not disclosed

    HR Manager São Paulo, Brazil KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor : https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn : https://www.linkedin.com/company/knowbe4/life/brazil/ The Brazil Success Hub: We are finalizing our flagship office space within the Pinheiros / Vila Olímpia / Itaim Bibi corridor; the heart of São Paulo's innovation scene. We've chosen this area specifically to provide a world-class environment for mentorship, real-time collaboration, and community. This role will be on-site 4 days per week . This "high-touch" start allows our founding team to co-create our local culture and integrate deeply with US department heads. Our 60-Minute Rule: To ensure a sustainable work-life balance, we prioritize a 60 minute or less commute as we want the Hub to be a value-add for those seeking a dedicated community, not a burden on your daily routine. Our current shortlisted locations are all highly accessible via the

  • Quoting Analyst (Position located in Bengaluru, India)

    Bengaluru, India

    unspecified Salary not disclosed

    Quoting Analyst (Position located in Bengaluru, India) Bengaluru, India KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. The Quoting Analyst will be tasked with assisting and completing GlobalRFPs, RFQs, and RFIs (which includes vendor forms, AR forms, security questionnaires etc). in a timely manner on behalf of the Sales function within KnowBe4. This is a fast paced role where the Quoting Analyst will be responsible for ensuring the proper procedures are followed to complete RFPs which includes collaborating with the legal and infosec teams, sales leadership and regional sales personnel on all RFPs. The Quoting Analyst is to complete customer facing requests within the timeframes specified, ensuring that quality content is produced for customers to assess KnowBe4 in a competitive landscape. Requirements: - Complete quality responses for RFPs, RFQs, RFIs across the Sales and Account Management functions - Maintain flexibility during month-end and quarter-end to book the deals before the closure. - Stay in tight coordination with the Sales rep you