Symphony jobs

Software Engineer, Media Stockholm About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: We are looking for a skilled and motivated Systems Software Engineer to join our team. In this role, you will do Proof-of-Concepts, design, develop, and maintain high-quality software solutions that support our business needs, with a focus on firmware, device drivers, hardware interfaces, and real-time communication technologies . You will work closely with cross-functional teams to deliver scalable and efficient applications while following best practices in software development. If you are passionate about technology, problem-solving, and working in a dynamic environment, we would love to hear from you! Responsibilities: Develop, test, and maintain software applications, ensuring high performance and reliability. Collaborate with product managers, designers, and other engineers to define and implement new features. Write clean, scalable, and maintainable code following best coding practices. Debug, troubleshoot, and resolve technical issues as they arise. Participate in code reviews, providing constructive feedback to peers. Stay up to date with emerging technologies and contribute to continuous improvement efforts. Ensure software security, data protection, and compliance with company standards. Required Qualifications : Technical Skills: Agile Tech Fluency: Ability to move fluidly between different programming languages, frameworks, and operating systems without friction. Deep Analytical Thinker: Exceptional debugging and root-cause analysis skills, with a

Technical Support Manager New York About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: Symphony is seeking an experienced and highly organised Technical Support Manager to lead our New York based L2/L3 Support team. This leadership role is responsible for managing day-to-day operations of a team of Technical Support Engineers, ensuring exceptional service delivery to our financial services clients while driving operational excellence and continuous improvement. You will oversee a team providing second and third line support for Symphony Messaging and Voice (Cloud9) services, including administration, troubleshooting complex issues, and escalation management. The role requires strong customer focus, hands-on leadership, and the ability to collaborate across global support, product, and engineering teams. Key Responsibilities: Team Leadership & Development: Lead, mentor, and coach Technical Support Engineers, fostering a high-performance culture and ensuring adherence to SLAs and best practices. Operational Oversight: Manage support queues in Zendesk, monitor workloads, and ensure efficient triage and resolution of issues across Symphony services, including messaging services, trader voice applications and hardware. Escalation Management: Oversee escalation to L3, engineering teams, ensuring issues are well-documented, communicated clearly, and resolved in a timely manner. Process & Quality Improvement: Implement standard operating procedures, conduct ticket reviews, and drive initiatives to enhance customer experience, reduce backlog, and improve response and resolution times.

Event Planning & Operation Leader/Manager Candidate - Group Affairs and Facilities Management, Rakuten Symphony, Inc. (GAFMD) Tokyo, Japan posted: Posted 7 Days Ago

Director, Software Engineering Belfast About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: We are seeking an experienced Engineering Director to lead the evolution of our Trader Voice product. Located in our Belfast office, this role is an anchor for our engineering function and will lead and develop an engineering team dedicated to our best-in-class trader voice product. You will drive a high-stakes technical pivot: migrating our core systems from a legacy Windows/WPF foundation to a modern, cloud-native architecture running on Ubuntu (Linux) with a Blazor frontend. This is a global position, requiring seamless collaboration across our engineering teams in Sweden, France, and New York. Key Responsibilities: Team Scaling & Leadership : Recruit, onboard, and mentor engineers within the immediate team and across the Belfast office. Serve as a core engineering lead for the site where you will drive office culture while ensuring it aligns with our global standards. Drive the build of our voice lab located in the Symphony Belfast office. Architectural Evolution : Oversee the transition from .NET on Windows to .NET on Ubuntu, replacing WPF desktop interfaces with high-performance Blazor web components. AI-Augmented Development : Champion the use of AI (e.g., Copilot, Cursor, LLMs) for feature generation, automated test systems, and legacy refactoring. Use AI to bypass the

Security Operations Engineer Belfast About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: We are seeking a highly motivated Security Operations Center (SOC) Analyst to join our security team. The SOC Analyst will be responsible for monitoring, detecting, analyzing, and responding to cybersecurity threats and incidents. The ideal candidate should have a strong understanding of security tools, incident response procedures, and threat intelligence to safeguard our organization's digital assets. Key Responsibilities: Security Monitoring & Incident Response: Monitor security events and alerts in real-time using SIEM and other security tools. Analyze security incidents, determine root causes, and escalate as needed. Respond to security incidents, perform forensic analysis, and document findings. Assist in containment, eradication, and recovery efforts following security breaches. Maintain incident response documentation and playbooks. Threat Analysis & Intelligence: Investigate security threats, vulnerabilities, and suspicious activities. Correlate threat intelligence feeds with internal security events. Identify emerging threats and recommend proactive measures. Security Tools & Technology: Operate and fine-tune security technologies such as firewalls, IDS/IPS, EDR, and DLP solutions. Support the configuration and maintenance of security monitoring tools. Assist in tuning detection rules to reduce false positives and improve response efficiency. Technical Skills: Strong knowledge of security monitoring tools (SIEM, EDR, IDS/IPS, Firewalls). Familiarity with threat intelligence platforms and attack frameworks (MITRE

Software Engineer Back-End Belfast About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: We are looking for a collaborative Backend Engineer to join the Symphony engineering group. If you are passionate about Java development, scalable solution design, and operational excellence, we want you on our team. In this role, you will deliver critical functional and technical features for core Symphony backends, focusing heavily on maintainability and high availability. You will play a key role in major backend re-engineering initiatives, encompassing deep code changes, database optimizations, infrastructure improvements, and CI/CD enhancements. The Symphony team is responsible for implementing the core messaging and compliance features that are crucial to our customers. Our operations run in a multi-cloud environment driven by a strong DevOps culture. You will be involved in the entire backend lifecycle, from design to deployment, ensuring our systems meet the rigorous requirements of our industry. Key Responsibilities: Design & Build: Architect, implement, and maintain Java-based backend services and their integrations with other Symphony components and datastores [e.g., MongoDB, BigTable, Redis]. Tooling & Automation: Build and support the automation required to compile, deploy, and operate Symphony deliverables in a public cloud environment using a GitOps approach [e.g., ArgoCD, Jenkins]. Operational Excellence: Collaborate with Site Reliability Engineers to support infrastructure needs, troubleshoot production

Chief Technology Officer, Cloud9 Stockholm About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: The Chief Technology Officer, Cloud9 (CTO) is a highly strategic and technical leader responsible for defining and executing the technology vision, product architecture, engineering strategy, security framework, and innovation roadmap for Cloud9 Trader Voice. Cloud9 Trader Voice is Symphony's cloud-native, full-featured turret replacement that delivers secure, resilient voice and collaboration solutions for the global trading community connecting 20k users across 900 firms. This critical leadership role leads a global team of highly skilled employees and is accountable for building and scaling a world-class technology organization that delivers secure, resilient, low-latency, and highly available voice and collaboration solutions for financial markets participants. The CTO will align technology investments with commercial goals, product roadmap, regulatory requirements, and customer needs, acting as a bridge between technical execution, commercial strategy and clients. Serving as a key member of the operating leadership team, the CTO will be a trusted advisor to Symphony's CEO, COO, CIO, and executive team on technology strategy, cyber risk, infrastructure resilience, and investment planning. Key Responsibilities: Leadership & Strategy Define and communicate the long-term technology vision and roadmap for the Cloud9 platform, aligned with company strategy and growth objectives. Partner with the Cloud9 Head of Product and Cloud9

Legal Officer - Legal Support Section, Strategic Business Compliance Support Department, Rakuten Symphony, Inc. Tokyo, Japan posted: Posted 30+ Days Ago

Senior Site Reliability Engineer Austin About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: As a Site Reliability Engineer, you will work with Agile engineering teams to provide production insight into running and operating software at-scale in a globally distributed and highly available cloud based system. You will guide the team to consider resiliency, scalability and operability implications in the choices they make during the development cycle to help foster an ownership in production mentality ("You build it, you own it"). You will also own and develop our platform by implementing and championing GitOps principles. You will play a hands-on role helping the team meet technical, operational, schedule, and business requirements. The ideal candidate will be a systems problem solver with a passion for crafting products that deliver incredible customer experiences, have deep experience with infrastructure, operational automation, data driven metrics collection, modern platform management, and a true desire to automate it rather than do it repeatedly. Key Responsibilities : Design, build, and maintain highly scalable and reliable infrastructure using Infrastructure-as-Code (IaC). Manage and optimize Kubernetes clusters, leveraging Helm and ArgoCD for efficient application deployment and lifecycle management. Administer and troubleshoot Linux-based systems, ensuring their performance, security,and availability. Work extensively with both GCP and AWS services, architecting and managing cloud-native solutions.

Software Development Engineer in Test Belfast About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: Symphony is looking for an experienced Software Development Engineer in Test (SDET) who is eager to deliver a best-in-class software to Symphony's enterprise customers. This role will include working with the engineering teams across multiple time zones and supporting the product by reinforcing quality via automated tests. Building and maintaining a test infrastructure in code which is able to fully automate both client and server, where you will have to develop mock servers, write automation cases and execute them on different platforms. Responsibilities : Design, build and maintain Test Automation framework for a complex multi-cloud infrastructure (AWS and GCP) for large enterprise customers Troubleshoot, stabilize and optimize the various day-to-day existing QE automation jobs Continuously drive to convert any manual test cases to be part of the Test automation framework Define best practices to implement and maintain, build, and support Test automation framework Estimate test efforts, analyze test results and communicate to the stakeholders Integrating your work in a fully automated CI/CD pipeline. Responsible for quality of multiple products coming out of the organization, including their QA Sign-Off and releasing coordination Develop innovative solutions for quality engineering, data analysis and highly generic automation frameworks to promote

Inside Sales Associate Belfast About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: As a Inside Sales Associate , you will be the dedicated owner of our "Long Tail" account portfolio, specifically managing customer accounts with an Annual Recurring Revenue (ARR) of under $50K. This is a high-impact role perfect for someone early in their account management career. You will be responsible for the day-to-day relationship management, retention, and growth of these accounts, ensuring they get maximum value from Symphony. Additionally, you will have the unique opportunity to collaborate with our Inside Sales and Marketing teams on exciting outbound sales campaigns, blending account management with strategic business development. Responsibilities: Account Management & Retention Serve as the primary point of contact for the day-to-day needs of our $50K ARR portfolio. Build and maintain strong relationships with a high volume of customers through proactive outreach and digital engagement. Monitor account health, usage data, and customer satisfaction to anticipate needs and mitigate churn risks. Manage the end-to-end commercial renewal process to ensure steady, predictable revenue retention. Account Growth (Upsell & Cross-sell) Identify opportunities within your portfolio to introduce new features, modules, or user licenses that align with the client's business goals. Position value effectively to turn small accounts into larger, high-value partnerships. Outbound &

Professional Services & Implementation Specialist Singapore About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: Symphony is looking for a self-motivated and results-driven Professional Services Senior Specialist who will be responsible for planning and leading successful implementations of our award winning, voice trading applications. The Professional Services Senior Specialist is tasked with managing on-site deployments and will oversee all communications and project plans as well as design and manage all training programs in support of these efforts. The individual must be able to clearly articulate customer needs internally and represent the company's offerings externally. This role requires frequent interaction with a range of internal resources including sales, sales engineering, product managers in order to ensure that projects are delivered on-time, and meet or exceed all customer expectations. Responsibilities: Manage Symphony deployments; develop detailed project plans with milestones in order to ensure successful completion of an implementation within constraints such as time, cost and agreed quality standards. Develop meaningful trust relationships with our customers and represent their needs appropriately. Work with clients to understand their voice trading workflow requirements and assist with client data collection and user setup. Develop training programs for clients, including customized training material and training schedules. Responsible for tracking attendance, performance, and delivering feedback to client stakeholders. Provide

Lead Client Solutions Engineer Singapore About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: The Project Delivery and Technical Support Specialist will own the delivery of projects to Symphony's client base across APAC. This role spans the full client lifecycle, from RFP and pre- sales architecture through to post-deployment troubleshooting, and includes design and implementation of advanced voice network solutions, along with ongoing mentorship for the professional services team. Responsibilities: Project Delivery Own end-to-end project delivery for APAC clients Lead the RFP process, ensuring appropriate responses and documentation Manage regional quoting, with quotes passed to the UK Professional Services team Technical Support and Troubleshooting Resolve complex issues for customers on-site and remotely Support lab setup, integration testing, and configuration of Symphony products Design, architect, and implement advanced voice network solutions Review customer network and firewall/proxy setups for Cloud9 integration Provide backup support to client services and technical support as needed Mentorship and Team Support Mentor and upskill the professional services team Assist with onboarding and training of new team members Pre-Sales and Post-Sales Support Ensure smooth transitions from sales through to deployment Collaborate with Support, Development, and DevOps teams to resolve issues Enhance the customer experience across the full implementation lifecycle Required Qualifications: Professional experience in IT implementation, networking, and technical

Senior Software Development Engineer in Test (Compliance) Belfast About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: We are looking for a highly skilled and motivated Senior SDET, Compliance to play a critical role in ensuring the quality, security, and regulatory reliability of Symphony's compliance-driven solutions across both backend and frontend systems. At Symphony, compliance is foundational. It means operating under strict regulatory, security, and data-governance requirements for financial institutions and other regulated industries. This includes secure call records, robust encryption, strict access controls, comprehensive audit logging, data-privacy protections (e.g. GDPR, CCPA), and adherence to industry certifications and audit standards. This is a hands-on technical leadership role. You will design and build automated compliance validation frameworks, define and evolve compliance testing strategies, and integrate quality deeply into our development lifecycle. You'll work closely with engineering, product, and security teams to ensure compliance is not an afterthought, but a built-in capability of our platform. If you are passionate about quality engineering, automation, and building trust in mission-critical systems, we'd love to hear from you. Responsibilities: Own and drive compliance quality initiatives across backend and frontend systems. Design, build, and maintain automated test frameworks focused on compliance validation. Define, evolve, and execute the next generation Compliance Test Strategy. Perform white-box testing to validate

Part-Time Recruitment Specialist (5-Month Contract) Belfast About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: We are looking for a meticulous and organized Recruiter to join the Symphony HR group on a part-time basis (3 days/week) for a 5-month Fixed-Term Contract (FTC). If you are passionate about talent acquisition, efficient pipeline management, and conducting impactful initial interviews, we want you on our team. In this role, you will act as the vital first line of review for our incoming application pipelines, ensuring a seamless, high-quality initial screening process. Responsibilities: Pipeline Assessment and Creation: Review high volumes of inbound resumes and applications across Engineering, Product, and Business pipelines against structured role requirements. Source candidates aligned to business needs. First-Round Screening: Conduct initial video screening interviews to gauge core technical qualifications, logistical alignments, operational motivations, and cultural fit. ATS Operations: Take full ownership of data integrity within our Applicant Tracking System (Greenhouse), moving applicants smoothly through milestones and ensuring no lag in the candidate journey. Candidate Experience: Serve as a polished and professional ambassador for Symphony, ensuring prompt, clear, and empathetic communication across all touchpoints. Required Qualifications : Experience in talent acquisition, sourcing, or initial candidate screening, ideally within a fast-scaling tech environment. Fluent in English Outstanding active listening and communication skills; ability

Talent Acquisition Specialist - SEA (3 months contract) Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia posted: Posted Today

Help Desk Engineer (Evening Shift - Remote NI) Northern Ireland About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: Symphony is looking for an enthusiastic and customer-focused L1 Technical Support / Help Desk Engineer for Symphony Voice (Cloud9) platform to join our team in Belfast. This role will provide first-line support for Cloud9 services, ensuring operational excellence and exceptional service delivery to our financial services clients In this role, you'll be responsible for handling incoming support requests, assisting with provisioning tasks, and triaging issues related to Symphony Voice (Cloud9) services such as user setup, voice connectivity, hardware, and portal administration. This is an excellent opportunity for someone looking to grow their technical career in a dynamic fintech environment. Working Hours Please note that this role operates on an evening shift to provide support for our clients in different time zones. The required hours are 4:00 PM to 12:00 AM, Monday through Friday. NOTE: This role is based in Belfast, Northern Ireland, and although mainly remote, it is open to candidates located in Northern Ireland. Responsibilities: Serve as the first point of contact for Cloud9 support tickets via Zendesk or phone. Troubleshoot issues related to the Cloud9 Trader voice application, user provisioning, portal administration, call routing, and connectivity, Cloud9-to-Cloud9 connections and neighbour

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Sr. Manager, Orchestrate Boston, MA At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why You Should Join the Orchestrate Group The Orchestrate group is responsible for how Klaviyo customers design, execute, and understand their customer communications across channels. This includes both Flows (automated journeys) and Campaigns (one-time sends) -the core surfaces where over 170,000 brands engage their audiences. As the Senior Engineering Manager for Orchestrate, you will lead multiple teams responsible for the creation, configuration, execution, and performance insights of these experiences. You'll play a critical role in shaping the future of multi-channel orchestration-spanning email, SMS, push, and emerging channels-while ensuring our systems scale with the growing needs of our customers. This is a highly cross-functional and high-impact leadership role. You will partner closely with Product, Design, Data, and other Engineering leaders to define strategy, drive execution, and build a cohesive platform that powers billions of customer interactions. How You Will Make a Difference - Lead and scale multiple engineering teams responsible for Flows and Campaigns configuration, orchestration, and reporting experiences - Set technical and

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