Shein jobs

Senior Security Engineer Los Angeles About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We're hiring a Senior Security Engineer to help build and mature the security foundations that support our global business. This is an engineering role for someone with deep, practical experience in PKI and cryptography infrastructure, plus hands-on experience in security architecture as a secondary domain. You'll work closely with engineering, infrastructure, and product teams to design and implement security controls that are effective, durable, and usable in production. We're looking for someone who can go beyond policy and theory: a hands-on engineer who can improve systems, automate processes, troubleshoot failures, and make strong design decisions in complex environments. We operate at meaningful scale: Customers in 150+ countries, footprint across three cloud providers, and engineering teams shipping continuously. We've already made significant investments in our security foundations, including a global certificate rollout, and are now focused on the next stage of maturity. In this role, your primary focus will be PKI and cryptography infrastructure: certificate lifecycle, CA operations, certificate-based authentication, and the tooling and standards needed to run these systems well at scale. You'll also contribute to security architecture work:

Senior Buyer Los Angeles About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We are seeking a full-time Senior Buyer (official title: Senior Buyer I) to join our Los Angeles-based corporate office. In this role, you will develop styles across all categories for one or more of SHEIN's sub-brands in a fast-paced environment. You will leverage sales data to inform product decisions and manage the end-to-end development process, including trend research, supplier identification, purchase order execution, and on-time delivery. The ideal candidate has a strong fashion sensibility, a deep understanding of current and emerging trends, and the ability to translate insights into commercially successful products. Job Responsibilities - Partner with the Head of Merchandising to execute product strategy and optimize assortment planning - Develop new products, including creating technical specification packages and selecting fabrics, trims, colors, and embellishments - Oversee the design development process through final production, including fittings - Conduct vendor research and selection to improve profitability, reduce operating costs, and increase efficiency - Build and maintain strong vendor relationships to ensure quality standards and on-time delivery - Manage and execute purchase agreements, monitor vendor performance, and renegotiate contracts as needed -

Senior Business Development Specialist Los Angeles About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We're seeking a full-time Senior Business Development Specialist (official title Senior Business Development Specialist I) for our Los Angeles based corporate office to drive the growth of our start-up SHEIN Marketplace business. As a key member of our team, you will be responsible for driving business growth and fostering strategic partnerships through innovative and forward-thinking approaches. This is a fantastic opportunity for someone who thrives in a fast-paced, ever-evolving environment and is passionate about making a meaningful impact. Job Responsibilities - Strategic Planning: Develop and implement creative strategies to identify and penetrate new markets, leveraging market trends, e-commerce seller insights, and competitive analysis to drive business growth. - Innovative Solutions: Collaborate with cross-functional teams to generate innovative solutions and develop new business models for SHEIN Marketplace that address market gaps, staying ahead of the competition and ensuring long-term sustainability. - Market Research: Conduct thorough market research to identify e-commerce trends, seller needs, and potential areas for business development, providing valuable insights to shape our product and service offerings. - Partnership Development: Identify, evaluate, and forge strategic alliances and

Senior Fashion Designer Los Angeles About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We're seeking a full-time Senior Fashion Designer for our Los Angeles-based corporate office. NYA SZN is a next-generation women's fashion brand under SHEIN built to deliver elevated, fashion-forward product with a distinct point of view. Rooted in confidence, culture, and modern femininity, NYA SZN is designed for the customer who wants trend relevance, premium-looking product, and statement style at accessible prices. As the brand enters an accelerated growth phase, we are seeking a Senior Fashion Designer to play a critical role in shaping the next chapter of NYA SZN. This individual will bring strong creative instincts, commercial awareness, and executional excellence to help elevate the assortment across ready-to-wear categories, while adding valuable expertise in denim-driven product development and category expansion. We are looking for a designer who can build original product, identify growth opportunities, and translate trends into compelling assortments that drive results. This is a high-impact role for someone excited to build, influence, and help scale a growing brand. Job Responsibilities Design Leadership & Product Creation - Lead monthly design capsules with 60+ original, elevated styles across key

Database Engineer Intern San Diego About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future! Founded in 2012, SHEIN has nearly 10,000 employees operating from offices around the world, with U.S. Headquarters located in Los Angeles and Global Headquarters located in Singapore. In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team. Position Summary We are looking for a Database Engineer Intern for our San Diego-based corporate office. The SHEIN DBRE team is a mix of DBA/SRE/DBRE oriented folks whose overarching goal is to provide highly available data services at scale. They strive to build an extremely reliable, performant, and secure database infrastructure through the skillful use of automation. This team is responsible for providing new architectures and scalability solutions to ever-growing business and data processing needs. Our ideal candidate has a strong understanding of database fundamentals and how the properties of different database systems interact with applications and operating systems. You will be working onsite on a distributed team, with access

Database Engineer San Diego About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We're seeking a full-time Database Engineer (official title is Database Engineer III) with experience working in large-scale mission-critical environments with zero downtime for our San Diego-based corporate office. The SHEIN DBRE team is a mix of DBA/SRE/DBRE oriented folks whose overarching goal is to provide highly available data services at scale. They strive to build an extremely reliable, performant, and secure database infrastructure through the skillful use of automation. This team is responsible for providing new architectures and scalability solutions to ever-growing business and data processing needs. Our ideal candidate has a strong understanding of database fundamentals and how the properties of different database systems interact with applications and operating systems. You will be working onsite on a distributed team, with access to multiple customer environments. Job Responsibilities - Maintaining scalable, reliable, and robust production database environments. - Monitoring for problems and diagnosing and addressing those problems as needed. - Performance tuning, query optimization, and index tuning. - Building database tools and scripts to simplify, automate, to reduce operation toil. - Responsible for working with development teams and engineers to

Counsel, IP & Litigation Los Angeles About SHEIN Founded in 2012, SHEIN is a leading global online retailer and marketplace with operations in Los Angeles (Los Angeles and Indiana), Guangzhou and Singapore, along with other key markets. SHEIN reaches consumers across more than 150 countries and regions around the world. We place a premium on choice, delivering more than 6,000 new fashion, beauty and lifestyle products daily with more than a million items available. Our mission is to help people express their individuality through the latest trends that are accessible and affordable. To learn more about SHEIN, follow us at shein.com, sheingroup.com, instagram.com/sheinofficial and youtube.com/shein. Position Summary SHEIN Distribution Corporation (SHEIN US) is seeking a Counsel, IP & Litigation who will be primarily responsible for providing legal advice on a wide-range of IP matters to cross-functional teams and handling the company's dispute matters. This will include investigating and responding to complaints and managing litigation with outside counsel in connection with various business, intellectual property and other types of commercial and transactional disputes. You will partner closely with members of the US Legal team and business departments and support internal clients of all levels. This is a strong growth opportunity for an enterprising lawyer looking to join a fast-paced and dynamic team. This role will be primarily responsible for handling the company's dispute matters but also serve as an IP generalist. This position is expected to be a key business partner and to contribute to the success of the Company by

Senior Ecommerce Photographer Los Angeles About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We're seeking a full-time Senior Ecommerce Photographer (official title: Senior Creative Direction Specialist I) for our Los Angeles-based corporate office. NYA SZN is looking for someone to lead the brand's visual content creation and social media execution for a fast-growing, design-led fashion brand within the SHEIN ecosystem. This is a high-impact, hands-on role designed for a creative professional who is equally strong behind the camera and in driving social media growth. As NYA SZN scales its brand presence, elevated photography and consistent, strategic social storytelling are essential to increasing brand awareness, engagement, and cultural relevance. This role owns the end-to-end creation of visual content - from shoot execution through social publishing - ensuring NYA SZN's brand is represented with consistency, quality, and momentum across platforms. The ideal candidate is a professional photographer with strong social media instincts, a commercial eye, and the ability to operate efficiently in a fast-paced fashion environment. Job Responsibilities Photography & Visual Content Creation - Lead and execute brand photography for product drops, lifestyle shoots, campaigns, and social-first content - Develop shot lists and content

Business Development Manager, Toys Category New York About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We are seeking a strategic and highly connected Business Development Manager - Toys Category to drive procurement and supplier partnerships for leading brands on SHEIN's Marketplace platform. Based in New York, this role is responsible for developing and managing a robust supplier network, securing competitive pricing, and ensuring reliable inventory flow for top toy and kids brands. The ideal candidate combines strong market insight, exceptional negotiation abilities, and deep industry relationships to support scalable growth, optimize supply chain efficiency, and deliver high-quality brand-name products to our customers. Job Responsibilities Supplier Development and Management - Focus on the toys category by utilizing existing resources to efficiently identify and assess wholesalers and distributors as potential partners for brands such as Lego, Mattel, Hasbro, MGA, Melissa&Doug, Funko and more. - Proactively identify and evaluate new suppliers within the toys category to ensure competitive pricing and reliable inventory support for leading brands. Price Negotiation and Contract Signing - Drive pricing and MOQ (Minimum Order Quantity) negotiations specifically for toys brand products, enabling small-scale trial purchases while laying the groundwork for long-term

Buying Manager Los Angeles About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We're seeking a full-time Buying Manager (official title: Buying Manager I) for our Los Angeles based corporate office. Lead product strategy and brand growth for SHEIN's premium womenswear sub-brand(s) - Hauture. Within this role, you will be responsible for shaping the brand's product direction from seasonal assortment planning to development, launch strategy, and performance review. Our ideal candidate brings strong fashion judgment, business acumen, and brand leadership experience, with the ability to turn trend and sales insights into commercially successful product assortments. Job Responsibilities - Define brand positioning, seasonal direction, and long-term product strategy in partnership with senior leadership. - Lead assortment planning and product development for each launch, balancing trend relevance, brand consistency, and business goals. - Manage development quotas and launch pacing to improve efficiency, reduce risk, and keep the brand responsive to emerging trends. - Review product selections to ensure alignment with brand identity, quality standards, color strategy, and overall assortment needs. - Analyze business performance, including CTR, CR, GMV, and category results, and adjust product and launch strategies accordingly. - Partner with visual, studio, and merchandising

Senior Site Reliability Engineer San Diego About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We are seeking a Senior Site Reliability Engineer (Official Title: Senior Site Reliability Engineer I) with deep experience operating and evolving large-scale, mission-critical systems where availability and reliability are non-negotiable. At SHEIN, Site Reliability Engineers are hybrid software and systems engineers responsible for keeping production services always on while enabling the platform to scale rapidly and safely. In this role, you will own and support complex services and infrastructure, ensuring they consistently meet reliability and performance expectations. The SRE team owns and maintains critical open-source and in-house technologies that underpin the platform and serves as a core contributor to major engineering initiatives. We are accountable for driving platform operability forward by reducing incident frequency, minimizing MTTR, and improving system resilience, efficiency, and resource utilization. You will work closely with global, cross-functional teams to design, build, and evolve observability and operational tooling-including metrics, logs, traces, alerting, and automation-providing deep visibility into system behavior. Through hands-on engineering and operational excellence, you will proactively identify risks and failure modes, help prevent incidents before they occur, and lead fast, effective responses when

Staff Database Engineer San Diego About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We are seeking a Staff Database Engineer (Official Title: Staff Database Engineer I) with experience managing large-scale, mission-critical environments that require zero downtime. As part of the SHEIN DBRE team, you will play a key role in ensuring the reliability, performance, and security of our database infrastructure through automation and scalable solutions. Our team integrates DBA, SRE, and DBRE expertise to deliver highly available data services. We design resilient architectures to meet evolving business and data processing demands, prioritizing efficiency and system reliability. While each team member may have their preferred technologies, a deep understanding of database fundamentals-and how different database systems interact with applications and operating systems-is essential for success. This role requires collaboration across multiple customer environments and global teams. This role requires independent execution and the ability to manage critical production systems without direct supervision. Commitment to incident response and adherence to on-call responsibilities is essential. Job Responsibilities - Maintain scalable, reliable, and robust production database environments across various database systems, including MySQL, ClickHouse, and MongoDB. - Continuously monitor database health, proactively diagnose issues, and implement

Staff Site Reliability Engineer San Diego About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We are seeking a Staff Site Reliability Engineer (Official Title: Staff Site Reliability Engineer I) with deep experience operating and evolving large-scale, mission-critical systems where availability and reliability are non-negotiable. At SHEIN, Site Reliability Engineers are hybrid software and systems engineers responsible for keeping production services always on while enabling the platform to scale rapidly and safely. In this role, you will own and support complex services and infrastructure, ensuring they consistently meet reliability and performance expectations. At the Staff level, you will also provide technical leadership, influencing platform architecture, reliability strategy, and operational standards across the organization. The SRE team owns and maintains critical open-source and in-house technologies that underpin the platform and serves as a core contributor to major engineering initiatives. We are accountable for driving platform operability forward by reducing incident frequency, minimizing MTTR, and improving system resilience, efficiency, and resource utilization. You will work closely with global, cross-functional teams to design, build, and evolve observability and operational tooling-including metrics, logs, traces, alerting, and automation-providing deep visibility into system behavior. Through hands-on engineering and operational

GRC Risk Manager Los Angeles About SHEIN SHEIN Technology is a U.S. technology company. Founded in 2012, SHEIN is a leading global online retailer with operations in Guangzhou, Los Angeles and Singapore, along with other key markets. SHEIN reaches consumers across more than 150 countries and regions around the world. We place a premium on choice, delivering more than 6,000 new fashion, beauty and lifestyle products daily with more than 600,000 items available. Our mission is to help people express their individuality through the latest trends that are accessible and affordable. To learn more about SHEIN, follow us at shein.com, instagram.com/sheinofficial and youtube.com/shein. Position Summary SHEIN Global Security & Risk Management is a global security organization that oversees security infrastructure, risk management, data privacy, governance and regulatory compliance across SHEIN's global footprint. It is composed of a team of security professionals, innovators and thought leaders that have had decades of global security experience, led large scale transformations, and served in Fortune 500 executive roles. Here, innovation isn't simply about protecting and defending our company. We develop solutions that are practical today and scalable tomorrow; and we create collaborative teams dedicated to innovation across each of our businesses to share our common values and vision. The GRC Risk Manager, a thought leader residing within our security organization, is responsible for implementing and maintaining the risk management framework and program. This position will be part of a team of governance, risk, and compliance experts and work with technology and legal partners and

SHEQ Coordinator Teresin, Mazowieckie, Poland Kto ma umiejętności, których potrzebuje nasza firma? Ty! Razem tworzymy łańcuch profesjonalistów - Zostań naszym ogniwem! Jako DHL jesteśmy światowym liderem w zarządzaniu łańcuchem dostaw i wspier...

Art Director, Women's Ecommerce Photography Los Angeles About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We're seeking a full-time Art Director, Women's Ecommerce Photography (official title: Senior Creative Direction Specialist II) for our Los Angeles-based corporate office. At one of the fastest-growing fashion companies globally, you will play a pivotal role in developing and implementing innovative, creative strategies that align with the goals of one of SHEIN's sub brands. You will work closely and report directly to the Creative Direction Manager, who will provide guidance and creative input to ensure a seamless vision that resonates with our target audience. Job Responsibilities - Oversee the creative process, from trend research, pre-production, to collection execution. - Ideate narratives and visuals that meet overall brand objectives and monthly launches. - Collaborate with product teams to gain insights into campaign goals and audience demographics. Ensure creative output reflects the brand's strategic intent. - Continuously evaluate product and campaign performance adjusting strategy based on data to improve effectiveness. - Conceptualize and execute innovative photoshoot concepts. - Book photoshoot locations & sets, models, and photographers, and oversee styling that align with each brand. - Pre-styling experience, and knowledge

Senior Seller Success Specialist (Senior eComm Account Manager) Los Angeles About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We are seeking a dynamic and detail oriented Senior Seller Success Specialist (official title: Senior Seller Success Specialist II) for our Los Angeles based corporate office. Your primary responsibility is to manage and grow relationships with SHEIN Marketplace selling partners. You will be responsible for identifying opportunities, driving growth, and optimizing the performance of SHEIN's US sellers on the SHEIN Marketplace. Job Responsibilities - Account Management: Develop and maintain relationships with US sellers who are selling on the SHEIN Marketplace platform. Manage seller performance, product listings, and pricing to ensure that seller metrics meet or exceed SHEIN's requirements. - Sales Growth: Drive growth for SHEIN's international sellers through developing new product opportunities, creating targeted marketing campaigns, and optimizing product listings. Identify areas for growth and implement strategies to increase seller sales. - Cross-functional Collaboration: Work cross-functionally with internal teams such as product, marketing, and finance to ensure that US sellers are successful on the SHEIN Marketplace. Collaborate with teams to identify and implement strategies to increase seller performance and grow sales. - Analyze Seller

SHEQ Coordinator Sint-Niklaas posted: Posted 30+ Days Ago

SHEQ Manager Amsterdam-NLD posted: Posted 7 Days Ago

Werkstudent*in (alle) Learning & Development Frankfurt / Main posted: Posted 24 Days Ago

UAE Partner Care Advisor (Non-voice) Cairo, Egypt About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role We're seeking Partner Care Advisors to join our team. In this role you will be crucial in providing answers to merchant queries through website and live chat related to Tamara's services. This will be based in our offices in Cairo, Egypt. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing

Senior Manager - Credit Riyadh, Saudi Arabia About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your Role The Senior Manager - Credit Risk will play a critical role in safeguarding the company's financial interests by effectively managing credit risk and preventing fraudulent activities. This position involves developing and implementing risk strategies, conducting thorough analysis, and collaborating with cross-functional teams to maintain a secure and reliable financial environment. This role will be based in our Riyadh, HQ. Your Responsibilities - Develop and implement credit risk policies, strategies, and procedures. - Assess creditworthiness of applicants through credit scoring models, credit reports, and financial analysis. - Monitor and manage credit exposure, delinquency rates, and portfolio performance. - Continuously optimize risk and pricing strategies to maximize profitability while minimizing credit losses. - Develop and implement fraud prevention strategies and controls. - Monitor transactions and customer behavior for signs of fraudulent activity.

Application Support Engineer Saudi Arabia About Us Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi's first fintech unicorn. Tamara's mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others. Your Role We are seeking a dedicated Application Support Engineer to join our Technical Support team. In this role, you will be responsible for investigating, troubleshooting, and resolving technical issues reported by customers and merchants, while maintaining high standards of service quality. This will include using SQL to query databases, analyze data, and identify root causes for issues. You will work with cross-functional teams, including Engineering, Product, and Customer Support, to identify root causes, develop solutions, and ensure continuous improvement in system functionality and user experience. You will excel in this role if you are a proactive problem-solver with strong SQL skills, excellent communication abilities, and a passion for learning. You should be comfortable working in a fast-paced environment, managing multiple priorities, and delivering timely, accurate support. Your Responsibilities: - Respond promptly to frontline agents on inquiries via ticketing system, providing technical assistance and guidance. - Identify and troubleshoot technical issues reported by Customers and Merchants, escalating

Quality Lead Cairo, Egypt About us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. About the role We're seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. This role will be based in our Cairo office and will be an onsite role. Your Responsibilities 1. Strategy & Governance - Enhance the existing quality framework to be aligned with Tamara's customer obsession and COPC standards. - Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support). - Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations