Paragon jobs

Software Development Manager, Paragon Bengaluru, Karnataka, IND Are you ready to lead the evolution of Amazon's most critical case management infrastructure? The Paragon Case Storage team is seeking an exceptional Software Development Manager III to drive the next generation of our platform that processes millions of customer interactions daily. What You'll Own **Platform Transformation Leadership** - Lead the strategic evolution of CMS-Interface, impacting 200+ Amazon business teams - Drive architectural decisions for a system handling petabytes of case data across multiple regions - Own the technical roadmap for case storage APIs serving seller support, transportation, compliance, and advertising operations **Team Excellence & Growth** - Build and scale a world-class engineering team of 12-15 senior engineers - Establish engineering excellence standards for a platform with 99.99% uptime requirements - Mentor technical leaders and foster a culture of innovation and operational excellence **Customer-Obsessed Innovation** - Partner directly with business teams to understand evolving case management needs - Drive feature development that reduces case resolution time by 40% - Champion data-driven decisions using comprehensive metrics and customer feedback ### The Technical Challenge You'll tackle problems at Amazon scale: - **Data Volume**: Process 50M+ case operations monthly with sub-100ms latency - **Multi-Tenancy**: Ensure secure isolation across diverse business requirements - **Global Scale**: Maintain consistency across multiple AWS regions - **API Evolution**: Modernize legacy systems while maintaining backward compatibility Basic Qualifications: - 3+ years of engineering team management experience - 7+ years of engineering experience - 8+ years of leading the definition and development of

Data Engineer I, Paragon Bengaluru, Karnataka, IND Paragon is a case management system (CMS) used by 180+ business teams within Stores to manage their communications and interactions with their customers. These business teams using Paragon are our enterprise customers. Paragon CMS includes: a customizable workbench UI, a lifecycle manager, a routing layer, such as tenant configuration, case storage, security, and data insights and analytic. The successful candidate is expected to contribute to all parts of the data engineering and deployment lifecycle, including design, development, documentation, testing and maintenance. They must possess good verbal and written communication skills, be self-driven and deliver high quality results in a fast paced environment. You will thrive in our collaborative environment, working alongside accomplished engineers who value teamwork and technical excellence. We're looking for experienced technical leaders. Key job responsibilities 1. Design/implement automation and manage our massive data infrastructure to scale for the analytics needs of case management. 2. Build solutions to achieve BAA(Best At Amazon) standards for system efficiency, IMR efficiency, data availability, consistency & compliance. 3. Enable efficient data exploration, experimentation of large datasets on our data platform and implement data access control mechanisms for stand-alone datasets 4. Design and implement scalable and cost effective data infrastructure to enable Non-IN(Emerging Marketplaces and WW) use cases on our data platform 5. Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using SQL, Amazon and AWS big data technologies 6. Must possess strong verbal and written

Technical Program Manager III, Paragon Bengaluru, Karnataka, IND Would you like to work on one of the world's largest transactional distributed systems? How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about building highly scalable and reliable systems or a software developer who likes to solve business problems, Selling Partner Services (SPS) is the place for you. Our team is responsible for Case Management System. Case management is a mix of human investigation combined with automation. We aim to be the best Human-In-The-Loop (HITL) system that is the default choice for new programs aiming to leverage HITL systems in their business. As a TPM in this role you will be responsible for scoping and delivering large projects end-to-end. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will lead and coordinate design/implementation efforts between internal teams and outside merchants and vendors to develop optimal solutions. You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. Case management is a multi-tenant system with hundreds of tenants, being used by tens of thousands of users and solving hundreds of millions of cases per year. The right candidate will possess a strong technical program management background, will have demonstrated experience leading medium to large projects, and

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Data Engineer, SPIA Bengaluru, Karnataka, IND Join Amazon's Selling Partner Insights and Analytics (SPIA) organization as a Data Engineer, where you'll build the data infrastructure powering 200+ business teams across Amazon Stores. Shape the future of data engineering for a platform processing millions of cases daily, driving insights that directly impact customer experience and operational excellence across the world's largest e-commerce ecosystem. Paragon is a case management system (CMS) used by 180+ business teams within Stores to manage their communications and interactions with their customers. These business teams using Paragon are our enterprise customers. Paragon CMS includes: a customizable workbench UI, a lifecycle manager, a routing layer, such as tenant configuration, case storage, security, and data insights and analytic. The successful candidate is expected to contribute to all parts of the data engineering and deployment lifecycle, including design, development, documentation, testing and maintenance. They must possess good verbal and written communication skills, be self-driven and deliver high quality results in a fast paced environment. You will thrive in our collaborative environment, working alongside accomplished engineers who value teamwork and technical excellence. We're looking for experienced technical leaders. Key job responsibilities 1. Design/implement automation and manage our massive data infrastructure to scale for the analytics needs of case management. 2. Build solutions to achieve BAA(Best At Amazon) standards for system efficiency, IMR efficiency, data availability, consistency & compliance. 3. Enable efficient data exploration, experimentation of large datasets on our data platform and implement data access control mechanisms for stand-alone datasets 4.

Ops Specialist (French), APEx San Jose, San Jose, CRI This is a non-virtual, full-time, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica to be eligible for consideration. The APEx Operations Specialist supports the operations team in delivering exceptional product and service experiences for AMXL orders. This role is responsible for proactively identifying and resolving delivery defects, responding to escalations in a timely manner, and always working backwards from the customer. The role also requires direct outbound calls to customers to communicate solutions for identified delivery issues. This position requires on site support 5/5 and it is located in SJO11. Key job responsibilities Take ownership of emerging issues that impact customers and business stakeholders, drive resolution, and recommend ways to prevent similar issues in the future. Proactively monitor and resolve delivery defects for scheduled deliveries. Provide timely, accurate, and professional customer service and contact resolution. Contact customers via phone to communicate solutions and updates on delivery issues. Demonstrate clear and polite written and oral communication skills in all interactions. Effectively use internal dashboards to provide accurate responses and an exceptional customer experience for business partners. Proactively escalate system and process issues, as well as customer feedback trends, to management. Be the voice of the customer to challenge existing processes and advocate for an exceptional customer experience. Identify root causes of recurring issues and propose process improvement recommendations. Deliver results against defined quality and productivity

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Support Engineer IV, REX Hyderabad, Telangana, IND At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business. The Demand Planning & Workforce Intelligence (DPWI) team is building an AI-powered command center that transforms workforce management from reactive operations to intelligent orchestration. This transformation anticipates operational needs, automates resource allocation, and elevates support functions from tactical execution to strategic enablement. DPWI drives data-driven decision making across 30+ global Selling Partner Services operations programs, delivering mission-critical volume predictions and actionable planning insights through state-of-the-art data science solutions, centralized forecasting platforms, routing intelligence and automated predictive solutions at scale. Within DWPI, The Routing Excellence (REX) team owns routing strategy and enablement for operations team. We serve as the strategic link between incoming demand and operational execution, using an intelligent routing framework to optimize case and task distribution. We transform the legacy processes to find the most optimized way to route a case to operations. We put systemic guardrails, alarms and mechanisms in place to enable routing governance and health monitoring. REX deploys routing objects and manages configuration within Amazon Connect-Hybrid, Customer Relationship Management (CRM), Paragon, and Intelligent Routing. REX supports over 16k routing queues and 1k+ Intelligent routing rules. These queues and routing rules are configured to

Data Engineer I, SPIA Bengaluru, Karnataka, IND Join Amazon's Selling Partner Insights and Analytics (SPIA) organization as a Data Engineer, where you'll build the data infrastructure powering 200+ business teams across Amazon Stores. Shape the future of data engineering for a platform processing millions of cases daily, driving insights that directly impact customer experience and operational excellence across the world's largest e-commerce ecosystem. Paragon is a case management system (CMS) used by 180+ business teams within Stores to manage their communications and interactions with their customers. These business teams using Paragon are our enterprise customers. Paragon CMS includes: a customizable workbench UI, a lifecycle manager, a routing layer, such as tenant configuration, case storage, security, and data insights and analytic. The successful candidate is expected to contribute to all parts of the data engineering and deployment lifecycle, including design, development, documentation, testing and maintenance. They must possess good verbal and written communication skills, be self-driven and deliver high quality results in a fast paced environment. You will thrive in our collaborative environment, working alongside accomplished engineers who value teamwork and technical excellence. We're looking for experienced technical leaders. Key job responsibilities 1. Design/implement automation and manage our massive data infrastructure to scale for the analytics needs of case management. 2. Build solutions to achieve BAA(Best At Amazon) standards for system efficiency, IMR efficiency, data availability, consistency & compliance. 3. Enable efficient data exploration, experimentation of large datasets on our data platform and implement data access control mechanisms for stand-alone datasets

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Airborne Sensor Operator Remote, US posted: Posted 9 Days Ago

Airborne Sensor Operator Remote, US posted: Posted 2 Days Ago

Data Engineer (Postgres) Farnborough, Hampshire, UK posted: Posted 30+ Days Ago

User Support Specialist (Intelligence Data Discovery and Tradecraft) Bethesda, MD posted: Posted 30+ Days Ago