Support Engineer IV, REX

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Support Engineer IV, REX Hyderabad, Telangana, IND At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business. The Demand Planning & Workforce Intelligence (DPWI) team is building an AI-powered command center that transforms workforce management from reactive operations to intelligent orchestration. This transformation anticipates operational needs, automates resource allocation, and elevates support functions from tactical execution to strategic enablement. DPWI drives data-driven decision making across 30+ global Selling Partner Services operations programs, delivering mission-critical volume predictions and actionable planning insights through state-of-the-art data science solutions, centralized forecasting platforms, routing intelligence and automated predictive solutions at scale. Within DWPI, The Routing Excellence (REX) team owns routing strategy and enablement for operations team. We serve as the strategic link between incoming demand and operational execution, using an intelligent routing framework to optimize case and task distribution. We transform the legacy processes to find the most optimized way to route a case to operations. We put systemic guardrails, alarms and mechanisms in place to enable routing governance and health monitoring. REX deploys routing objects and manages configuration within Amazon Connect-Hybrid, Customer Relationship Management (CRM), Paragon, and Intelligent Routing. REX supports over 16k routing queues and 1k+ Intelligent routing rules. These queues and routing rules are configured to

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