Ops Specialist (French), APEx

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Offered From the posting source checked Jun 20, 2026

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Ops Specialist (French), APEx San Jose, San Jose, CRI This is a non-virtual, full-time, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica to be eligible for consideration. The APEx Operations Specialist supports the operations team in delivering exceptional product and service experiences for AMXL orders. This role is responsible for proactively identifying and resolving delivery defects, responding to escalations in a timely manner, and always working backwards from the customer. The role also requires direct outbound calls to customers to communicate solutions for identified delivery issues. This position requires on site support 5/5 and it is located in SJO11. Key job responsibilities Take ownership of emerging issues that impact customers and business stakeholders, drive resolution, and recommend ways to prevent similar issues in the future. Proactively monitor and resolve delivery defects for scheduled deliveries. Provide timely, accurate, and professional customer service and contact resolution. Contact customers via phone to communicate solutions and updates on delivery issues. Demonstrate clear and polite written and oral communication skills in all interactions. Effectively use internal dashboards to provide accurate responses and an exceptional customer experience for business partners. Proactively escalate system and process issues, as well as customer feedback trends, to management. Be the voice of the customer to challenge existing processes and advocate for an exceptional customer experience. Identify root causes of recurring issues and propose process improvement recommendations. Deliver results against defined quality and productivity

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