Duffel jobs

Software Engineer (Backend) London

Senior Customer Success Manager (London) London Customer Success Manager 📍 London (Hybrid - 2 days in Shoreditch) Create the future of travel with us. Whether it's visiting loved ones, starting an adventure, or a career-defining business trip, travel matters. And yet, anyone who's booked a flight knows how painful it can be. Outdated systems, clunky tools, endless workarounds - it shouldn't be this hard. At Duffel, we're on a mission to unravel travel. We're rebuilding the infrastructure that powers the travel industry, making it simple, fast, and delightful. Backed by Benchmark, Blossom, Index Ventures, and Kima Ventures, we're a London team growing fast - and looking for people who want to make a real impact. About the role We're looking for a Customer Success Manager (CSM) to help our customers get the most out of Duffel. You'll own relationships, spot growth opportunities, and make sure our technology truly works for them, alongside Customer Success Engineers and Product Support Specialists. You'll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel. What you'll do • Own day-to-day relationships with strategic business customers • Keep customers engaged and help them get the most out of Duffel • Analyse customer performance and suggest new features or upgrades • Develop KPIs and monitor business and technical performance • Champion your portfolio's product needs to influence our roadmap • Occasionally represent Duffel at events, panels, and forums What we're looking for • 5+ years

Travel Support Consultant, London London The candidate must be able to work UK business hours, with some flexibility on shift patterns. We are making travel effortless. Join us. Whether it's to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That's why we've started to rebuild the infrastructure that underpins the travel industry. We're on a mission to unravel travel - simplifying systems and building the tools that will make the future of travel effortless. We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Something to consider when reading this job advert We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit. Travel Operations at Duffel The Travel Ops team is there

Senior Customer Success Engineer - API London We are making travel effortless. Join us. Whether it's to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That's why we've started to rebuild the infrastructure that underpins the travel industry. We're on a mission to unravel travel - simplifying systems and building the tools that will make the future of travel effortless. We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Overview If you have a passion for helping customers and solving challenging technical problems then this may be the role for you. Duffel is hiring a Customer Success Engineer (CSE) to provide expert technical support to our largest and most important customers. You will help our customers by addressing their current questions and suggesting ways to use our APIs to build the best travel experience for their users. Additionally, you will collaborate with a cross-functional group across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience with both the product and the company as a whole. What we're looking for

Travel Operations & Training Specialist (GDS) London Travel Operations & Training Specialist 📍 London (Hybrid - 2 days in Shoreditch) ⏰ Must be able to work UK business hours (with some flexibility on shifts) Make travel effortless with us. Travel should be exciting, not stressful. Yet over 4 billion passengers every year rely on tech that hasn't kept up. At Duffel, we're rebuilding the systems that power travel - simplifying workflows and building tools that make the future of travel effortless. Backed by Benchmark, Blossom, Index Ventures, and Kima Ventures, we're growing fast - and we're looking for people who want to make a real impact. About the role The Travel Ops team is at the heart of keeping bookings smooth. From voluntary passenger changes to airline-initiated updates, we make sure travellers get great service. You'll train, coach, and support the team while helping to improve processes and workflows, building a Travel Operations function that scales as we grow. What you'll be doing • Deliver in-person and virtual training sessions: onboarding, upskilling, refresher courses • Turn policies, workflows, system updates, and supplier info into clear, engaging training content • Communicate performance expectations to leadership and agents • Develop, maintain, and improve training materials for all Travel Ops processes • Support daily queue work as needed • Help hire and onboard new agents • Iterate operational processes based on data, metrics, and feedback What we're looking for • 3+ years in airline or travel agency ticketing (exchanges, refunds, reissues, EMDs, name

Fraud Analyst - London London

Travel Support Consultant, US Remote, US The candidate must be able to work Eastern or Pacific Time business hours, with some flexibility on shift patterns. We are making travel effortless. Join us. Whether it's to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That's why we've started to rebuild the infrastructure that underpins the travel industry. We're on a mission to unravel travel - simplifying systems and building the tools that will make the future of travel effortless. We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Something to consider when reading this job advert We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit. Travel Operations at Duffel The Travel

Travel Support Engineer - London London Travel Support Engineer (Backend) *Fullstack would be advantageous. 📍 London (Hybrid - 2 days onsite) 🕒 Permanent | Visa sponsorship available | Start ASAP 💼 Experience: Mid-Senior Make travel support effortless with your skills At Duffel, travel is something we all care about. We know how frustrating it can be for travelers when systems don't work. That's why we're building smarter, faster, and more human support tools. In this role, you won't just write code. You'll shape the first LLM-powered assistant in our support product. You'll automate repetitive work, free up our Travel Ops team to focus on the tricky problems, and create tools that travelers and colleagues will actually enjoy using. Every line of code you write will have real impact. What you'll get to do: • Build full-stack features with React, TypeScript, Next.js , and Elixir that people rely on every day • Partner with designers to create self-service tools travelers will love • Connect internal and external systems to make support feel seamless • Automate repetitive tasks so your colleagues can focus on the problems only humans can solve • Experiment with AI and automation , helping shape how we use cutting-edge tech to improve real-world experiences We are looking for someone who: • Thinks about the people using your product , not just the code • Loves breaking complex problems into simple, elegant solutions • Is curious about AI and automation and excited to bring it to life in real

Talent Partner - FTC 6 Months (London) London Talent Partner - FTC 6 Months 📍 London (Hybrid - 2 days in Shoreditch) We're growing. And that means hiring really, really well. We are looking for a Talent Partner who cares deeply about people, loves solving problems, and wants to build hiring processes that are fair, thoughtful and genuinely enjoyable. This is a generalist role. You'll hire across different parts of the business including Product and Tech (great if you've done it before, completely fine if you haven't). What matters most is how you think: commercially aware, people-first, and confident enough to challenge when it counts. If you get excited about brilliant hires, strong partnerships, and improving how things work you'll fit right in. What you'll be doing: • Own end-to-end hiring across a mix of roles • Partner closely with leaders to shape hiring plans (and push back when needed) • Proactively build diverse talent pipelines - not just wait for applications • Design structured, inclusive interview processes • Use data and insight to guide decisions, not gut feel • Make candidate experience something people talk about for the right reasons What we're looking for: • We don't expect you to tick every box. But it would help if you have: • Experience hiring across multiple functions (we value range over narrow specialism) • Exposure to Product or Tech hiring - helpful, not essential • Strong stakeholder skills and the confidence to influence • A bias for action and a

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