Coupang jobs

Manager, In-Stock & Inventory Strategy Taipei, Taiwan Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Manager, In-Stock & Inventory Strategy Role Overview The In-Stock Manager owns the end-to-end inventory lifecycle. You are responsible for maximizing "Product Availability" while minimizing "Days of Inventory" (DOI). You will use advanced data modeling to forecast demand, trigger factory re-orders, and manage the healthy flow of goods from local Taiwan factories into our fulfillment centers. You thrive on numbers, automated alerts, and hitting the perfect balance between sales velocity and capital efficiency. Key Responsibilities (Data & Inventory Focus) - Demand Forecasting: Build and maintain high-accuracy forecast models using historical sales data, promotional calendars, and seasonality (e.g., Ghost Festival, Lunar New Year, 11.11). - Automated Re-ordering: Partner with the Direct Sourcing team to set up "Trigger Points" for factory production. Manage the "Purchase-to-Pay" cycle to ensure stock arrives just before it's

[遠端] Customer Service Specialist(一線客服資深專員) CXE Taipei, Taiwan 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職位: Customer Service Specialist (一線客服資深專員) 主要職責 1. 客戶諮詢與申訴處理 透過多元聯絡管道（如電話、線上客服等）進行客戶諮詢，並對客戶申訴提供第一線回應與處理。 2. 問題協調與改善服務品質 將客戶回饋與申訴內容回報並分享給相關內部團隊，協助問題解決，並持續優化 Coupang 前線客服（CS）的服務品質。 3. 關鍵與高敏感案件處理 能夠處理需要高度關注與額外關懷的重大或關鍵客訴案件，確保客戶獲得妥善與周到的服務。 4. 即時協助一線同仁處理突發事件，並提供專業建議 招募條件： 1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力 3.具高壓環境下獨立及快速處理問題能力 4.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件 5.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料 6.具備團隊責任感 加分條件： 1.處理高敏感客訴經驗 2.具備客服主管回電經驗 3.電商平台運作經驗 其他補充： 1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7） 2. 須依排班於不同時段帶班並支援第一線作業 3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公 招募流程 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 面試時間表和結果將透過電子郵件地址通知應徵人員 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Global Security Specialist Taipei, Taiwan Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview: Coupang is seeking a dedicated and detail-oriented Security Specialist to support physical security operations for our Taiwan corporate sites. This role is critical to ensuring the workplace security and safety of Coupang personnel and assets. The successful candidate will provide physical security expertise for a variety of duties across Coupang's Global Corporate Security operations in Taiwan. The candidate is responsible for Security Operations Office (SOO) functions, including conducting physical security assessments, badging operations, monitoring core areas, emergency management, security vendor oversight, investigations, and daily inspections. This includes managing electronic security environments such as Enterprise Security Systems (ESS) and other access control platforms. This position reports directly to the Head of Global Corporate Security-Taiwan and requires daily interaction with various internal and external stakeholders. What You Will Do: - Ensure all

Assistant Manager, Pricing Operation Management(產品定價專案經理) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” What You Will Do - Lead a team of 5-7 members, overseeing performance tracking, allocating manpower based on project needs, and adjusting workflows to ensure efficiency and meet evolving requirements. - Track and report on key performance metrics for pricing projects, identifying trends and implementing data-driven strategies to enhance performance. - Evaluate process inefficiencies, providing actionable recommendations to optimize workflows and improve overall project outcomes. - Perform quality assessments on temporary staff output, delivering targeted training and coaching to address performance gaps and improve accuracy. Basic Qualifications - Proven experience in operational analysis or a similar role - Strong analytical skills with proficiency in tools such as SQL, Python, and data visualization software like Tableau - Strong attention to detail, with a patient, proactive mindset and independent problem-solving abilities -

[RGCB] Principal, Account Management Shenzhen, China ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ (Please remove the guide section when posting the job) - [MUST refer to the latest Job Post Template ] [ CHINA/HK ] Standard Job Post Template ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview (Drafter: MUST refer to the latest 'Standard Job Post Template' for samples/guides) What

Senior Director, Sales Strategy & Operations Seoul, South Korea We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did I ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being a leading and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at speed. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people who like to get our hands dirty and make a direct impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional trade-offs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang Ads is seeking a senior leader to own Sales Strategy & Operations for the Korea Ads business. This role is responsible for defining and operating the systems that drive advertiser growth, sales productivity, and business performance at scale. This leader will oversee Sales Operations, CRM

Principal, Financial Planning & Analysis_Logistics Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview The FP&A team is in charge of planning, monitoring and advising business from finance perspectives, including annual/long-term planning to weekly/monthly/quarterly reviews, bringing total transparency to key business leaders. Identify input metrics impacting the P&L, monitor their trends and raise the flag in case of abnormal trends and recommend the specific action plan. You will perform root cause analysis by retrieving right data. What You Will Do - Budgeting, forecasting, variance analysis: Manage all aspects of financial analysis including developing annual budgets, monthly forecasts, and gap analysis - Deep-dive analysis: Generate data-driven insights through analysis to help guide senior level decision making - Point of contact for Taiwan logistics business: Understand business issues and developments and work with business stakeholders to drive corrective action where necessary - Partnering with

Sr.Specialist/Principal/Senior Manager, Procurement Taipei, Taiwan Coupang is reimagining the shopping experience to wow each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?" Position: Sr.Specialist/Principal/Senior Manager, Procurement (*note that this role only opens to Mandarin Speaker who doesn't require visa support to work in Taiwan) This newly created position is an integral part of the Taiwan Procurement team and will be responsible for the strategic and operational sourcing of assigned spend categories supporting Coupang TW's rapid expansion. The Taiwan Procurement team manages all non-merchandise 3 rd party spend, and this is a critical role working closely with key business partners to drive cost efficiency in support Coupang TW's business growth and profitability goals. In this role, the successful candidate will leverage traditional strategic sourcing models including category analysis, short-term/long-term category planning, consolidation, supplier scorecards and vendor management. Coupang's sourcing process includes multiple phases from building a category strategy, identifying specific sourcing opportunities, contract negotiations, purchase

Director of Operations - Last Mile Innovation Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Ω Role Overview Coupang Logistics Services is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. What You Will Do • Scope and create project plans for strategic, tactical, cross-functional projects and programs • Develop processes and coordinate execution across teams • Drive project delivery and communicate status, risks and process/product changes to senior management • Lead cross-team coordination and manage multiple competing priorities simultaneously • Design, implement, and optimize strategic initiatives • Conduct data mining and analysis to support

Principal Business Analyst Taipei, Taiwan Description Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview A Principal Business Analyst/Senior Manager, Business Analysis leads multiple, impactful projects that have impact on multiple teams and provide significant business value. This person uses his deep domain expertise across multiple functions to not only accomplish business goals, but to come up with novel ways to analyze and visualize data. Additionally, this person will contribute to analytics projects designed to help drive Coupang's growth, support specific initiatives from all areas of Coupang, and help analysts across the team and organization with their development. What You Will Do - Strategic Insights: Lead the end-to-end analytics for the Retail growth. Identify root causes for high return rates (e.g., sizing issues, logistical damage, or fraud) and propose data-backed solutions. - Predictive Modeling: Develop and oversee models to retail category growth propensity and

Senior Data Analyst (Customer-Centric Planning) Taipei, Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview The Customer-Centric Planning team is looking for a Senior Data Analyst with an engineering mindset. You will not only be a user of data but also a builder of data infrastructure. This position highly integrates Data Analysis and Analytics Engineering. You will be responsible for maintaining Airflow ETL processes from multiple internal data sources such as Zendesk, WMS (Warehouse Management System), and OMS (Order Management System), and utilizing Python and AI tools for automation development to support the operation and optimize the experience of teams such as Supplier Support, Customer Support, and Andon. This is not just a "report-running" job. In the Customer-Centric Planning team, you will: - Delve into underlying technologies: Directly operate Airflow and Presto clusters, participating in the complete lifecycle from Raw Data to Insight.

Senior Manager, Sourcing & Product Strategy(Direct Factory) Taipei, Taiwan Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Senior Manager, Sourcing & Product Strategy （Direct Factory） Role Overview The Sourcing & Product Strategy Manager acts as the bridge between market intelligence and manufacturing. Instead of just managing "supply," you will use data to decide what to build and when to launch it. You will analyze e-commerce trends, competitor gaps, and consumer behavior in Taiwan to direct local factories to produce high-margin, high-demand products that will Wow the customers. What you will do: - Data-Driven Assortment Planning: Analyze platform sales data to identify "white space" opportunities for new product launches at better profitability. - Strategic Launch Decisions: Own the "Go/No-Go" decision for new products. Use pre-launch testing, A/B testing on landing pages, and competitive pricing analysis to validate a product's potential before committing to factory MOQs. -

[Coupang] 글로벌 소싱 Fresh BM (Meat) (경력) Seoul, South Korea 회사 소개 쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 리테일 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다. 쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다. 쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요. 직무 소개 쿠팡의 글로벌 소싱 부문은 전세계 다양한 브랜드/상품을 쿠팡 고객에게 빠르게 배송하고 경쟁력 있는 가격으로 제공하기 위해 전세계 곳곳에서 우수한 공급 업체를 발굴하고 브랜드/상품을 개발하고 있습니다. 이를 통해 쿠팡 고객에게 보다 더 다양한 경험을 제공할 수 있는 글로벌 브랜드 발굴 및 상품 셀렉션을 강화합니다. 업무 내용 - Global Sourcing 연간 계획에 따라 경쟁력 있는 공급업체 및 제품 발굴/개발 업무를 진행 - 정육 카테고리의 브랜드별 연간 사업계획과 전략을 수립하고 시행하며 새로운 트렌드, 제품, 공급업체에

[Coupang] 가전, 랩탑 A/S 전담 고객센터 – 기술 상담사 (재택근무 가능) Seoul, South Korea 회사 소개 쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 리테일 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다. 쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다. 쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요. 직무 소개 쿠팡의 가전 A/S 전담 센터 (CS Handyman) 은 쿠팡에서 구매한 가전 제품에 대한 A/S 를 제공하기 위해 쿠팡 고유의 서비스 철학을 담은 차별화된 A/S 전담 고객센터를 운영합니다 . 운영과 관련된 정기적인 보고 , 상담 지식 및 교육 자료 제작 , 서비스 과정 중에 발견되는 시스템 / 프로세스와 관련한 이슈 사항들에 대해 개선안을 제안합니다 . 이를 위해 고객 경험에 대한 끊임없는 Deep Dive 를 통해 문제를 정의하고 분석하며 솔루션을

Staff Security Engineer (Digital Trust Taiwan) Taipei, Taiwan Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Job Title Staff Security Engineer (Digital Trust Taiwan) What you will do? As a Staff Security Engineer in the Digital Trust / Information Security team, you will serve as a senior technical security expert supporting Coupang's businesses in Taiwan and Japan. You will drive both tactical security implementations and large‑scale security initiatives, partnering closely with Privacy, Legal, Engineering, Product Management, and global security teams. Your mission is to safeguard customer trust, secure internal operations, and enable rapid business growth by embedding strong, scalable security practices across Coupang Taiwan. Key Responsibilities: - Lead security reviews and risk assessments for new products, services, and business initiatives in Taiwan, enabling secure and timely launches across app‑first e‑commerce and logistics platforms. - Own and drive Taiwan‑wide security engineering initiatives that raise the security baseline at

Senior Staff Engineer - Ads Data Platform (Seattle or Mountain View) Seattle, USA We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their

Business Analyst (Taiwan) Taiwan Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Business Analysts (BA) shine in Coupang's various business and operational organizations where data-driven decision making is important. Our large amount of data is transformed into meaningful information and insights by BAs in each organization (Marketing, Logistics, Shipping, Compliance, Finance, etc.). You'll be part of our growth and have the opportunity to develop your career! * Meet the Coupang Business Analyst What You Will Do - Support business decisions with data - Improve existing processes and develop and manage new metrics Basic Qualifications - Minimum 3 years of data analytics experience - Proficient SQL experience and competence (SQL coding test required) - Experience in business intelligence reporting and dashboarding using Tableau or Power BI - Able to multi-task with judgement in prioritising work to meet the fast-paced business environment Preferred Qualifications -

[輪班] 一線客服組長Customer Service Assistant Manager Taipei, Taiwan 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 我們正在尋找具備領導力與服務精神的你，帶領客服團隊創造卓越的顧客體驗！ 這個職位不僅需要管理團隊，更需要在第一線與同仁並肩作戰，協助解決客戶的各類問題。 What will you do? 1. 直接管理與 support 第一線客服專員 (約10-15位客服) 2. 管理團隊出缺勤與現場工作狀況 3. 即時協助專員處理客戶問題與提供判斷或升級 3. 處理 supervisor call-back 與較困難的客戶互動 4. 指導客服專員改善應對方式、政策理解與服務品質 5. 主動觀察團隊成員狀態、風險與情緒變化 6. 必要時向上 escalation 營運或客戶風險 7. 協助訓練後的新人 onboarding 與日常團隊穩定 Basic Qualifications 1. 對一線團隊穩定性具備高度 ownership 2. 對人與團隊狀態具備敏感度 3. 能快速判斷現場狀況並做出合理應對 4. 在高壓環境下保持冷靜與專業 5. 在維持營運規範的同時，時刻重視 customer experience 6. 建立團隊信任感與日常 support culture 7. 須配合輪班 *輪班方式與時間： 週一至週日，比照8周變形工時方式排班 日班: 視營運需求於07:00-23:00排班 Preferred Qualifications 1. 曾擔任資深客服/客服組長，或具其他服務業一線人員管理／輔導經驗 2. 具良好溝通能力與問題處理能力 3, 能獨立處理客戶 escalation 情境 4. 基本英文能力加分 Recruitment Process and Others Recruitment Process - 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 - 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 - 面試時間表和結果將透過電子郵件地址通知應徵人員 Details to Consider - 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 - 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 - Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Sr. Staff, Technical Program Management (Marketplace Platform) Seoul, South Korea Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Who We Are? Coupang is reimagining the shopping experience for millions of customers by making commerce faster, simpler, and more reliable. Our marketplace business plays a critical role in expanding selection,

Senior Staff, Back-end Engineer (Gateway Services) Seoul, South Korea Korean text will follow English Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Gateway Services team is responsible for building Coupang's infrastructure layer based on a distributed microservices architecture, enabling reliable and efficient inter-service communication across the company. This infrastructure includes key capabilities such as

[輪班]一線客服專員 Customer Service Associate Taipei, Taiwan 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 我們正在尋找樂於服務、能夠快速學習的你加入客服團隊！ 這份工作不以經驗為唯一標準，更看重你的心態與學習能力。 工作內容： • 透過電話、線上文字或email等管道與消費者互動 • 理解客戶問題並提供清楚、有效的解決方案 • 作為品牌與消費者溝通的第一線，協助建立正面體驗 我們提供： • 完整教育訓練，無需相關背景也能快速上手 • 系統化的客服職涯發展路徑 • 根據表現與職涯興趣，將有機會跨足進階處理、客訴溝通、教育訓練、品質稽核、流程改善、團隊管理等多元角色 我們正在尋找這樣的你： • 學習力強：能快速理解新資訊並應用在工作中 • 主動解決問題：不只是回應客戶，更能協助找出根本原因與改善方式 • 服務導向：對人有耐心、同理心，喜歡幫助他人 • 具服務業或客服經驗者尤佳，但非必要條件 【輪班與上班時間】 • 需配合輪班制度(日班輪班or固定大夜班) • 日班：07:00-16:00 / 14:00-23:00/視營運需求於07:00-23:00排班 • 大夜班：22:00-07:00 【薪資】 • 底薪+獎金制度 • 底薪: 38000 • 績效獎金: 0-8K (依當月績效表現評估實領金額，依據個人出缺勤狀況、績效表現而有所不同) 【上班地點】 台北市松山區民生東路三段156號(暫定) 招募流程： • 申請資格審核 - 面試 - 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項： • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

CS Learning & Development Specialist Taipei, Taiwan Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: CS Learning & Development Specialist Position Overview We are looking for a CS Learning & Development Specialist. This role will be responsible for developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence. Key Responsibilities - Training & Development Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher trainings, and skill enhancement workshops. Develop and maintain training materials such as manuals, e-learning modules, and interactive learning content to ensure relevance and effectiveness. Work with stakeholders to identify training needs, customize learning solutions, and assess training effectiveness through feedback and performance analysis. - Knowledge Management Manage

Coupang Talent Network South Korea Let us help you find the best role Are you interested in building the future of commerce at Coupang? Though you may not be looking for a new job currently, don't have enough time, or just can't find the position that is right for you, we will help you. Coupang Talent Network allows you to submit your resume without applying for a job. Once your resume is submitted, our world-class talent acquisition specialists will review your resume and identify the best role for your career and Coupang. *This role is available only in Korea. 당신에게 꼭 맞는 포지션을 찾아드립니다 쿠팡에서 커머스의 미래를 만들어 나가는 데 관심이 있으신가요? 지금 당장은 이직할 계획이 없거나, 이직 생각은 있지만 시간이 없으시다면, 또는 꼭 맞는 포지션을 찾지 못하셨다면, 저희가 도와드리겠습니다. 쿠팡 인재 네트워크를 통하면 지원을 하지 않고도 이력서를 제출하실 수 있습니다. 제출 후에는 쿠팡 내 세계적인 수준의 채용 전담 전문가들이 이력서를 검토 후 여러분의 커리어와 쿠팡 모두에게 최선인 포지션을 찾아드립니다.

[쿠팡] Video Commerce Business Development Lead (Coupang Live) Seoul, South Korea Coupang Ads 소개 Coupang Ads는 세계 최고 수준의 광고 솔루션을 제공하는 조직을 지향합니다. Coupang Ads는 광고주가 매출 증대, 시장 점유율 증가, 신규 고객 확보 및 브랜드 자산 구축과 같은 마케팅 목표를 달성할 수 있도록 돕습니다. 우리의 솔루션은 광고주의 니즈를 반영하며, 광고주의 규모와는 상관없이 그들의 비즈니스 성장을 돕기 위해 기획합니다. Coupang Ads는 Sales, Marketing, Video Product, Operations, Product, Engineering 팀과 같은 다기능적이고 협업적인 팀들로 구성되어 있습니다. 우리는 각자의 분야에서 전문가이며 항상 광고주를 우리가 하는 모든 일의 중심에 둡니다. 우리는 제품과 서비스에 열정을 가지고 있으며 이는 우리가 하는 일의 가치를 높여 줍니다. Coupang Ads 구성원들은 Coupang Ads를 일하기 좋은 곳으로 만드는데 큰 역할을 하며, 우리는 빠르게 변화하는 역동적인 환경에서 일하고 싶어하는 다양한 배경을 가진 사람들을 고용하고 개발하며, 각 직원이 존중과 권한을 부여 받고 지원받는다고 느낄 수 있는 환경을 만들어갑니다. 이런 환경과 사람들은 광고주를 대신하여 혁신적인 관점을 제공할 수 있습니다. 우리는 고객중심의 생각, 끈기, 사려 깊음, 그리고 신속한 행동을 직접 보여줄 수 있는 자질을 중요하게 생각합니다. 우리의 목표는 세계 최고의 광고 팀에서 일하기에 가장 좋은 장소를 만드는 것입니다. 혁신적이고 역동적인 환경에서 업계를 선도하고, 팀과 함께 성장을 달성하고자 하는 열정적인 분이라면 Coupang Ads와 함께하세요. Coupang Ads에서 여러분은 세계에서 가장 가치 있고 가장 빠르게 성장하는 광고 솔루션 중 하나를 제공하게 될 것입니다. 팀 소개 쿠팡은 소비자, 판매자, 크리에이터 및 브랜드가 함께 참여하는 비디오 커머스 생태계 구축 에 적극적으로 투자하고 있습니다. 이를 통해 상품 판매를 극대화하고, 브랜드 인지도를 효과적으로 확장하는 새로운 커머스 경험을 만들어가고 있습니다. 이러한 비전을 실행하기 위해 쿠팡은 라이브 커머스를 포함한 비디오 커머스