Slack jobs

Software Engineer II, Service Network - Slack 2 Locations posted: Posted 15 Days Ago

Staff Product Data Scientist - Slack 4 Locations posted: Posted 30+ Days Ago

VP, Technical Support Engineering - Slack 6 Locations posted: Posted 30+ Days Ago

Slack Account Executive - KSA Saudi Arabia - Riyadh About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job Details Slack has transformed business communication. It's the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens. What you will be doing: Drive ACV within the Enterprise and Commercial segments by creating, navigating, and closing opportunities, and making our customers successful with Slack. Provide recommendations based on discovery of a customer's business needs Lead multiple customers simultaneously at various stages of the Slack buying cycle Drive revenue through execution of consistent processes and use of sales tools Balance inbound customer communication

Sr. Data Engineer, Enterprise - Slack 3 Locations posted: Posted 30 Days Ago

Staff ML Engineer, Fine Tuning - Slack 3 Locations posted: Posted 14 Days Ago

Slack Proactive Monitoring Engineer Indiana - Indianapolis; Washington - Seattle; Illinois - Chicago; Georgia - Atlanta As a Slack Proactive Monitoring (ProM) Engineer , you will operate at the intersection of platform engineering, site reliability, and strategic customer success. You are a highly technical, customer-centric specialist dedicated to safeguarding the health and performance of Slack's largest and most complex global enterprise deployments (Enterprise Grid). Rather than waiting for customers to report problems, you will continuously monitor Slack workspace metrics, performance thresholds, API integrations, enterprise security events, and custom app behavior. You will proactively detect anomalies, triage system exceptions, and orchestrate rapid mitigation steps-frequently initiating preemptive customer outreach before their internal users even experience a slowdown. Key Responsibilities: Continuously monitor dashboards, alerting systems, and telemetry data (error rates, latency spikes, API failures, deployment anomalies) for early signals of degradation. Triage and correlate alerts from multiple sources (Splunk, internal tools, etc) to identify patterns before customers report issues. Actively monitor Slack platform health dashboards, network latency signals, message delivery queues, and database capacities for high-frequency workspaces. Monitor critical custom automations, Slack Workflow Builder runs, Enterprise Key Management (EKM) operations, and Identity Provider (IDP) authentication syncs. Identify customers potentially affected by degraded service conditions and coordinate proactive outreach with Customer Success and Support teams. Partner with the Incident Management team to escalate signals that meet incident-threshold criteria. Technical Advisory: Partner with Customer Success Managers and Success Architects to deliver annual technical health check reviews, assessing platform metrics, configuration limits, and custom integration health.

Sr. Software Engineer, Cloud Network - Slack Virginia - Washington DC Metro - Remote About the Team The Cloud Network team is a globally distributed team of systems and software engineers across Australia, the US, and Canada, responsible for enabling the fast and reliable delivery of Slack to over 17M+ daily active users worldwide. We manage Slack's AWS cloud ecosystem and provide the foundational networking, account and identity access, and infrastructure-as-code platforms that power Slack's operations at scale. Our work spans ingress load balancing and intelligent traffic management-including our own fleet of software load balancers, cloud load balancing infrastructure, DNS and CDN services. We also design and operate systems for DDoS detection and automated mitigation, ensuring Slack remains resilient against large-scale threats. We are a small team making a large impact. We rapidly iterate and work closely with other teams in engineering ensuring resilient systems built to scale. We have a strong commitment to quality and understand that simplicity and reliability should be primary aspects of the systems that we build. Reliability is Slack's most critical feature! About the Role This is a full-time Senior engineering position based in Virginia, US What you will be doing: Design, build, and operate the systems that power Slack's global cloud networking stack-including ingress/egress load balancing, service-to-service networking, DNS, CDN, and traffic management. Develop and automate detection, mitigation, and response systems to defend against DDoS and other large-scale network threats. Contribute to infrastructure-as-code and automation frameworks to improve reliability, repeatability, and efficiency. Troubleshoot complex

Senior Product Marketing Manager, Website Lead — Slack Washington - Seattle; Illinois - Chicago The Slack website is our most visible, enduring expression of what we are and what we stand for. It's where positioning becomes real - where the narrative we build in strategy decks either holds up or falls apart. Right now, it doesn't have a single strategic owner. This role fixes that. As Senior PMM, Website Lead, you'll own Slack's web presence end-to-end across Slack.com and Salesforce.com/Slack . You'll set the messaging architecture, lead web strategy for Tier 1 launches, and serve as the connective tissue between PMM, SEO, Design, Engineering, Brand, and Demand Gen. This is not an execution role. You own the judgment and governance layer - and you'll use AI-enabled workflows to manage the execution layer beneath you. What You'll Do Own the messaging architecture across the Slack website - defining what we say, how we say it, and ensuring every page reflects approved positioning Lead web strategy for Tier 1 product launches: narrative arc, page structure, and content sequencing from announcement through availability Make prioritization calls on which pages to refresh, which launches need a web moment, and how to sequence content across the release calendar Be the editorial gatekeeper - reviewing copy before it goes live, holding the line on accuracy, tone, and messaging integrity Partner with SEO, Design, and Engineering to translate PMM decisions into page-level execution through clear creative briefs and sharp feedback Drive performance in a structured cadence with

Software Engineer II, Cloud Infrastructure - Slack Virginia - Washington DC Metro - Remote *IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES* About the Team At Slack, the Cloud Engineering team is the backbone of our infrastructure - a dynamic group of Cloud Engineers, Financial Analysts, and AWS Subject Matter Experts united by a single mission: keeping Slack fast, reliable, and cost-efficient for millions of users worldwide. We tackle unique, large-scale challenges that very few engineers ever get to work on. From designing the systems that power global real-time communication to writing software that brings deep visibility into our cloud infrastructure, our work has direct impact every single day. We partner with teams across Slack to maximize cloud value, champion cost-conscious engineering, and build a platform that scales with our ambitions. If you're energized by high availability, resilience, and the right technology choices - this is the team for you. What you will be doing: Own software projects end-to-end - from scoping and design through delivery and iteration Architect and build a next-generation internal platform that gives engineering teams a powerful foundation to innovate quickly Deliver cutting-edge solutions leveraging containerization, virtualization, and a broad suite of AWS services Author, extend, and improve Terraform modules that power infrastructure-as-code across Slack Design and implement an in-house system to deploy, manage, and scale applications for service owners Partner directly with development teams to identify performance bottlenecks and drive cloud efficiency improvements Build strong, trusted relationships with

Staff Software Engineer, Data Ingestion - Slack Virginia - Washington DC Metro - Remote; Washington - Seattle; California - Palo Alto; Georgia - Atlanta; Washington - Bellevue; Texas - Dallas; California - San Francisco; Indiana - Indianapolis About the team Slack is looking for a Staff Software Engineer to join the Data Ingestion Team. As part of the Data Engineering organization, we build and operate the platform that ingests data from various sources into our Lakehouse with both streaming and batch approaches. Currently, our infrastructure handles 180PB+ of storage, processes ~1T records a day, 400+ data pipelines and 1000+ Active Airflow DAGs. As Slack's data grows (along with the number of customers, features and employees), the goal of the team is to build a highly scalable and resilient ingestion platform leveraging modern Streaming and Lakehouse technologies. As a Staff Software Engineer, you will play a key role in driving our streaming and lakehouse strategies while also building highly scalable services and tools to help our customers acquire large volumes of high quality data at scale and making customers' interactions with the ingested data pleasant and productive. You will have deep technical skills, be a self-starter, detail and quality oriented, and passionate about driving data driven decisions and having a huge impact at Slack! What you will be doing: Design and develop highly scalable and resilient streaming and batch pipelines for ingesting and processing structured and unstructured datasets Design and implement Slack's Lakehouse solutions and enable production use cases for customers

Software Engineer II, Service Network - Slack Virginia - Herndon; Virginia - Mclean *IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES* About the Team The Service Network team plays a critical role in ensuring the fast, secure, and reliable delivery of Slack to over 14M+ daily active users worldwide. At the heart of our work is the design and operation of robust service-to-service networking, powered by advanced service mesh technologies and service discovery. This enables secure, scalable, and resilient communication between internal services-supporting high availability and enforcing strong security boundaries. Slack's infrastructure is always evolving to support our fast-growing business . Service Network's roadmap is aimed at improving ease-of-use of our infrastructure by providing our developers' features such as blue-green deployments out of the box. We are a small team making a large impact. We rapidly iterate and work closely with other teams in engineering ensuring resilient systems built to scale. We have a strong commitment to quality and understand that simplicity and reliability should be primary aspects of the systems that we build. Reliability is Slack's most critical feature! Accordingly, the Service Network team is responsible for systems vital to Slack's availability. We work to make our systems scalable, efficient, and operating according to our high standards in production. We also partner with other engineering teams to find solutions to improve end-to-end customer experience in Slack. What you will be doing: Contribute to the design, development, and operation of scalable, reliable, and

Proactive Monitoring Engineering Role (Slack, Salesforce) India - Hyderabad Position Summary As a Slack Proactive Monitoring (ProM) Engineer, you will operate at the intersection of platform engineering, site reliability, and strategic customer success. You are a highly technical, customer-centric specialist dedicated to safeguarding the health and performance of Slack's largest and most complex global enterprise deployments (Enterprise Grid). Rather than waiting for customers to report problems, you will continuously monitor Slack workspace metrics, performance thresholds, API integrations, enterprise security events, and custom app behavior. Operating in a 24/7/365 rotation, you will proactively detect anomalies, triage system exceptions, and orchestrate rapid mitigation steps-frequently initiating preemptive customer outreach before their internal users even experience a slowdown. Key Responsibilities: Monitoring & Alerting Continuously monitor dashboards, alerting systems, and telemetry data (error rates, latency spikes, API failures, deployment anomalies) for early signals of degradation. Triage and correlate alerts from multiple sources (Splunk, internal tools, etc) to identify patterns before customers report issues. Maintain and refine monitoring playbooks and runbooks for common signal patterns. Actively monitor Slack platform health dashboards, network latency signals, message delivery queues, and database capacities for high-frequency workspaces. Monitor critical custom automations, Slack Workflow Builder runs, Enterprise Key Management (EKM) operations, and Identity Provider (IDP) authentication syncs. Proactive Customer Engagement Identify customers potentially affected by degraded service conditions and coordinate proactive outreach with Customer Success and Support teams. High-Impact Communications: Draft and send clear, context-rich proactive notices to customer IT/Slack Administrators advising them of anomalies detected in their environment. Partner with

Collaboration platforms lead - Box, Miro & Slack Admin Bangalore, Karnataka, India posted: Posted 22 Days Ago

Staff Product Data Scientist - Slack California - San Francisco; Washington - Seattle; Georgia - Atlanta; Washington - Bellevue We are looking for a seasoned Data Science Expert to help build a world-class data science analytics platform that supports and scales data-driven product decision-making. As a Staff Product Data Scientist, you will work closely with cross-functional partners to proactively define the product landscape, derive insights from data, communicate key findings to product executives, and directly contribute to product strategy building and implementation. You'll partner with Product, Design, and Engineering (PDE) to contribute directly to product development-shaping what we build, how we measure success, and when/how we iterate and improve. At Slack, we foster a positive, diverse, and supportive culture. We look for people who are curious, bold, and eager to improve every day. Our team values being smart, humble, hardworking, and above all, collaborative. What you will be doing Apply advanced data science techniques to analyze Slack product usage patterns, identifying what's working, what's not, and opportunities for improvement. Conduct evidence-based evaluations to determine key drivers of Slack's product growth. Define and report key success metrics, effectively communicating insights to Slack and Salesforce leadership to enable executive level decision making and follow-ups. Synthesize insights across different product areas and business outcomes, identifying correlations and causal relationships that drive success. Serve as a domain expert in product data science, guiding best practices and advancing data science methodologies and operations. Champion evidence-based decision-making, making data and insights accessible and scalable for stakeholders

Staff Software Engineer, Data Infrastructure 3 Locations posted: Posted 16 Days Ago

Staff/Sr. Software Engineer, Search Data Infrastructure - Slack Washington - Seattle; Georgia - Atlanta; Texas - Dallas *IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES* About the Team Slack is seeking experienced engineers to join its Core Infrastructure organization - the team responsible for designing, developing, and maintaining the information retrieval systems that power Slack Search and a broad range of product experiences. This infrastructure sits at the heart of what makes Slack an indispensable repository of company knowledge, enabling millions of users to instantly surface messages, channels, people, files, and business-critical information across their workspaces. It's also foundational to our generative AI initiatives - helping build intelligent products grounded in the full depth of your organization's knowledge. We're looking for engineers who are passionate about pushing the boundaries of search technology, driving our systems toward greater reliability, performance, scalability, and security - and who are excited to bring the latest advances in information retrieval to a platform used by the world's best teams. Our stack is built on proven, trusted tools including Java, Go, PHP/Hack, Python, MySQL, Solr, Kubernetes, Terraform, AWS, and Linux. Deep expertise in these technologies is a strong plus, but what matters most is a track record of building and operating robust distributed systems for search - regardless of the specific language or cloud platform. We're a genuinely collaborative team that values curiosity, craft, and working closely with infrastructure engineers, ML engineers, product engineers, and product managers to deliver

Lead, Specialist SE - Slack Colombia - Bogota SE Slack Slack is more than just a tech company, we are on a mission to make your working life simpler, more pleasant and more productive. We have a positive, diverse, and inspiring culture and look for people who are curious, inventive and work to be a little better every single day. In our work together we seek to be smart, humble, hardworking and, above all, collaborative. We believe that culture is the compass to success and so our Slack values are woven into the fabric of all we do. Are you passionate about painting the vision of a new way to work? As a Solution Engineer, you will be responsible for building solutions that revolutionize how customers collaborate and get work done by building relationships with key executives, selling directly to IT and business leaders, while also owning the technical elements of a value-oriented sales cycle. What you will be doing Partner with Account Executives to drive complex, multi-stakeholder deal cycles across diverse customers to solve mission-critical business problems Drive the discovery process, helping to uncover your customer's current pains and align to their business objectives Prepare and deliver high impact presentations and demonstrations that tell Slack's differentiated story Partner with customers to design Slack based solutions that drive value and significant business impact Ensure that customers understand and are comfortable with how Slack protects organizations with its industry-leading security program Guide customers through the evaluation process of Slack ensuring that

Full Stack Engineer, Staff Platform DevXP 2 Locations posted: Posted 2 Days Ago

Senior Manager, Customer Success Management - Slack Illinois - Chicago; California - San Francisco Slack (A Salesforce Company) is on a mission to make your working life simpler, more pleasant and more productive. Culture is the north star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most dynamic people in the industry? If so, Slack just might be the place for you. Slack has a positive, diverse, and encouraging culture-we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. What We Do Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services. We serve as the trusted point of contact for Slack's strategic key customers across the customer lifecycle; on-boarding, adoption, advocacy and renewal. Responsibilities The Senior Manager, Customer Success Manager, will be responsible for leading a team of customer success professionals to serve some of our largest, most strategic customers within Commercial Business Services and Technology, Media & Telecommunications operating units for Slack. Focused on our region, you'll develop the strategy and tactics to effectively leverage your team and shared Customer Success capabilities to deliver best in class outcomes for our largest customers as well as

Customer Success Manager - Director - Slack Illinois - Chicago; Washington - Seattle; Georgia - Atlanta; Indiana - Indianapolis Role Description The Customer Success Manager (CSM) Director is a strategic value partner for Slack's most complex and high-impact customers who purchase the Signature Success Plan. In this high-visibility role, you will drive a holistic success strategy that aligns Slack's platform capabilities with the customer's long-term business objectives and ensure they achieve a significant return on their investment with our platform. This role functions as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM Director is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. The CSM Director advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely, and continuously gain business value from our products and services. We serve as the trusted point of contact for Slack's strategic key customers across the customer lifecycle. Part coach, project manager, consultant, and product specialist, our Slack CSMs work closely with customers to discover their business needs and challenges and then mentor them on the best ways to use Slack to tackle them. We are looking for candidates who have experience supporting customers in one or more of the following industries: Technology Media Telecommunication (TMT) and/or Consumer Business Services (CBS) customers . Technology Media Telecommunication (TMT) - Works with technology companies, telecommunications providers, media organizations, and high-tech

Senior Solution Engineer, Slack Singapore - Singapore Slack is more than just a tech company, we are on a mission to make your working life simpler, more pleasant and more productive. We have a positive, diverse, and inspiring culture and look for people who are curious, inventive and work to be a little better every single day. In our work together we seek to be smart, humble, hardworking and, above all, collaborative. We believe that culture is the compass to success and so our Slack values are woven into the fabric of all we do. Are you passionate about painting the vision of a new way to work? As a Solution Engineer, you will be responsible for building solutions that revolutionize how customers collaborate and get work done by building relationships with key executives, selling directly to IT and business leaders, while also owning the technical elements of a value-oriented sales cycle. What you will be doing Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse mission-critical business problems Drive the discovery process, helping to uncover your customers current pains and align to their business objectives Prepare and deliver high impact presentations and demonstrations that tell Slack's differentiated story Partner with customers to design Slack based solutions that drive value and significant business impact Ensure that customers understand and are comfortable with how Slack protects organizations with its industry-leading security program Become an expert in industry-specific drivers and insights Serve as the authority on

Staff Software Engineer, Data Infrastructure California - San Francisco; Washington - Seattle; Washington - Bellevue Slack is looking for a Staff Software Engineer to join the Data Infrastructure team within the broader Data Engineering organization. The mission of our team is to build secure, reliable, performant, scalable, and cost-efficient infrastructure that powers Slack's data ecosystem. We design and operate the core data platforms that enable data engineers, analysts, and machine learning practitioners to deliver trusted insights and data products across Slack. Our systems power critical workflows - from batch and streaming ingestion to real-time analytics and orchestration. We're looking for strong technical leaders who can combine hands-on expertise with strategic impact , helping to scale and evolve the backbone of Slack's data infrastructure as we grow. You'll play a key role in the design, development, and operation of services that underpin data ingestion, transformation, storage, compute and orchestration at a massive scale. As a Staff Engineer, you'll be a Directly Responsible Individual (DRI) for multiple core data services, accountable for uptime, reliability, and performance, and a subject matter expert (SME) across multiple systems. Here are a few examples of what we work on: Enabling more realtime OLAP capabilities for internal and external customers Scaling our compute and orchestration layer. Creating and scaling agents to enable engineers and users on their workflow and data needs What you will be doing: Design, build, and operate reliable and scalable data infrastructure powering Slack's analytics, ML, and data-driven decision-making. Serve as DRI for multiple

Sr. Data Engineer, Enterprise - Slack California - San Francisco; Washington - Seattle; Virginia - Mclean About the Team At Slack, data isn't just infrastructure - it's the engine behind every great enterprise decision. Our Data Engineering team builds the products and pipelines that power our largest customers, delivering the metrics and insights that drive how they work. We operate at massive scale, transforming billions of records into actionable intelligence, and we're looking for talented engineers to help us do it even better. As a Data Engineer on the Enterprise team, you'll partner cross-functionally with business stakeholders, analytics teams, and backend engineers to design, build, and scale both batch and real-time data pipelines. You'll contribute directly to initiatives that support key decision-makers within our enterprise customer base - helping them understand adoption, engagement, and the health of their Slack deployments. You'll also be a core contributor to GovSlack , our cross-team initiative to establish feature parity for U.S. government agencies and highly regulated organizations. This is high-visibility, high-impact work that matters beyond the product - it supports national infrastructure. We're looking for passionate, detail-oriented engineers who are excited about building a rock-solid data foundation and making a real impact at one of the world's most widely used collaboration platforms. What You'll Be Doing Translate complex business requirements into scalable, reusable data models that are easy to understand and adopted across subject areas Design, implement, and maintain data pipelines that deliver high-quality data under defined SLAs Partner with product, analytics, and