Five9 Inc jobs

Majors Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. For questions or information related to this role, please reach out to: David Turek The Majors Customer Success Manager will partner with internal cross-functional Five9 teams to ensure a timely, successful implementation of our strategic customers. The Majors Customer Success Manager, alongside the Enterprise Sales Director, will develop strong relationships with their portfolio of assigned customers acting as their champion within Five9 to deliver Five9 solutions according to customer requirements. Core duties and responsibilities include the following: - Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product. - Participate in all implementation status meetings - Development and execution of a business plan to drive acceptance of Five9 - Provide all order, billing inquiry, and telco management needed during implementation - Build and maintain relationships for future pipelines within Five9 - Conduct monthly and quarterly business reviews with the customer - Maintain accurate and complete call notes and histories within Salesforce - Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations -

Commercial Account Director San Ramon, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Commercial Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9

Sr GTM Enablement Learning Program Manager - Services United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This is a strategic position within the GTM Education organization and will report directly to our Manager, GTM Learning Programs. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self-managed individual who can work with cross-functional teams to expand our GTM capabilities. A few major focus areas of this role are: - Develop strong relationships with key stakeholders and strategic partners to increase understanding of Five9 processes and capabilities - Drive successful GTM educational opportunities that drive strong sales and end-to-end customer engagement and retention through direct and partner efforts - Enhance Five9 processes to meet critical GTM requirements Key Responsibilities - Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources: - Serve as primary Five9 point of contact for education

Senior Technical Product Manager - Scale Tools for Implementation Partners Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for a talented and experienced Senior Technical Product Manager to join our team. Five9's partner ecosystem is a key delivery channel for large, most complex enterprise CCaaS deployments in the world. These partners run multi-month, multi-million-dollar contact center transformation programs on behalf of enterprise clients, and the speed, reliability, and quality of those deployments depend directly on the tooling Five9 provides. This role is to evolve the partner tooling capabilities and make them future ready. You will own the product strategy and roadmap for the full suite of capabilities that partners use to deploy, configure, monitor, and support Five9: portals, implementation automation APIs, sandbox and pre-production environment management, partner-facing monitoring and health dashboards, support escalation tooling to deliver Five9 at enterprise scale. You will be the product owner for Five9's partner experience layer - the developer-facing and delivery-facing surface that sits between Five9's platform and the partners architect/engineer configuring large scale deployments. If you have built developer or partner tooling from platform perspective

Commercial Account Executive (San Ramon) San Ramon, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for talented and experienced Net New Sales Representatives for our Commercial (Inside) Sales team. Five9 headquarters and Commercial Sales Team are located in San Ramon or San Francisco, California. We offer a very competitive base salary, generous monthly commissions/bonus, full benefits package, and stock options. Five9 is a high-energy environment with room for personal and professional growth. Key Responsibilities - Nurture and follow up on warm leads (no cold calls) - Build and manage a sales pipeline - Manage sales opportunities through all stages of the sales cycle - Identify, qualify, and close prospects; overcome objections through consultative approach - Meet and exceed monthly sales KPI's (key performance indicators) and monthly quota - Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process - Articulate company value proposition - Be the subject matter expert on all services and products offered by Five9 - Maintain a positive attitude and be a team player Key Qualifications - Minimum of 5+ years of experience in direct sales

Omnichannel Systems Administrator Manila, Philippines Axos Business Center, Corp About This Job We are seeking a highly technical and detail oriented Omnichannel Systems Administrator to support, optimize, and expand our customer engagement ecosystem. This role focuses heavily on our Five9 telephony platform while ensuring seamless integration with Salesforce Sales Cloud and Service Cloud, custom development, and API driven workflows. Key Responsibilities Five9 & Omnichannel Platform Ownership Configure, maintain, and optimize Five9 call center solutions Diagnose and troubleshoot Five9 issues Build, test, and deploy enhancements Support additional omnichannel applications Salesforce & Integration Support Work within Salesforce ecosystem Troubleshoot integration points between Five9 and Salesforce Partner with Salesforce teams Technical Analysis & Troubleshooting Review logs and root cause analysis Perform impact analysis Conduct testing across environments Business Collaboration & Solutioning Work with stakeholders to define requirements Recommend enhancements Conduct trainings Required Skills & Qualifications Bachelor's degree in related field 1+ year working as a Salesforce Administrator Experience with Five9 or similar Hands‑on Salesforce troubleshooting exposure Understanding of API integrations SQL, Python/JavaScript familiarity Preferred Qualifications Experience configuring Five9 Exposure to cloud platforms Low‑code/no‑code tools Agile/Scrum About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock

RVP, Sales - East Coast United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is rewiring the contact center industry with AI that actually works - and we need a proven enterprise sales leader to own a high-growth territory, build an elite team of new-logo hunters, and put up numbers that turn heads. If you've built winning teams, closed complex deals at the C-suite, and thrive in the messy, high-stakes world of enterprise software, keep reading. East Coast - Michigan, Ohio, Indiana, Kentucky, Tennessee, Virginia, West Virginia, DC, Maryland or Delaware What You'll Own - Lead, coach, and push a team of Enterprise Sales Directors to exceed revenue targets - not just hit them. - Drive new logo acquisition across the region; this is a hunting role and your team's output reflects your intensity. - Be in the field - at least two customer-facing meetings per rep per month; you close alongside your team, not behind a dashboard. - Build and execute a regional business plan across direct, channel, and partner motions to stack a healthy, predictable pipeline. - Own forecast accuracy in Clari - commits mean something on your

NOC Tech I Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Key Responsibilities - Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services - Performing regular checks on systems, services in the infrastructure - Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. - Monitor and Identify events proactively resolving issues. - Respond & Resolve Customer escalations within the SLA window. - Turn up customer applications & services in accordance with standard procedures. - Open and track to resolution carrier and internal tickets. Required Experience - Minimum of 1 year of related experience in a software support position - Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.) - Mid-Level technical knowledge in at least one of the following categories. - Telephony configuration and troubleshooting - Knowledge of PBX, ACD, CTI, VoIP and IVR applications. - Proficient in SIP, RTP, ISDN and other VoIP technologies - Networking configuration and troubleshooting - Knowledge in network theories and protocols like: TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS, etc. - Proficient

Opportunistic Hiring - AI India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Agentic Engineering Team Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Five9 has established itself as a leader in this market and has recently launched its AI Agents, providing the next-generation of self-service and customer experience. Five9 is establishing an Agentic Engineering team in Bangalore, India. This team will sit on the bleeding edge of AI technology, and be responsible for the development of AI Agents on

Mid-Market Sales Director (Remote) United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Mid-Market Sales Director is an individual contributor role. In this position, the individual creates, identifies, and closes sales. The Sales Director's primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals. Key Responsibilities: - Create and drive revenue within a specified region or list of named accounts - Generate business opportunities through professional networking and cold-calling - Drive brand awareness, campaigns, and lead generation via networking, associations, etc. - Meet and exceed all quarterly and annual sales quotas - Own the sales cycle from lead generation to closure - Develop business plan and present the business plan during quarterly review sessions - Maintain account and opportunity forecasting within our internal forecasting system (SFDC) - Self-generate leads from a personal connections, referral partners, and

Omnichannel Business Analyst Manila, Philippines Axos Business Center, Corp About This Job We are looking for a collaborative, business focused Omnichannel Business Analyst to support and enhance our customer engagement platforms, including Five9, Salesforce Service Cloud, Salesforce Sales Cloud, and related omnichannel applications. This role is ideal for an analytical problem solver who excels at understanding business processes, gathering requirements, and translating needs into system capabilities. The analyst will partner closely with stakeholders across Operations, Technology, Product, and Vendor Teams to drive efficiency, improve customer interactions, and support adoption of our omnichannel tools. Key Responsibilities: Business Analysis & Process Optimization Partner with business stakeholders to understand workflows and opportunities for improvement Document business requirements, user stories, and process flows Identify optimization opportunities within agent workflows and customer experience paths Translate business needs into functional specifications Manage ADO backlog for Omnichannel team, including supporting Agile activities such as sprint planning Platform Support: Five9 & Salesforce Assist with light configuration changes in Five9 and Salesforce Support troubleshooting of Salesforce + Five9 connections Perform initial triage and collaborate with technical teams Help coordinate release activities and testing Vendor & Cross‑Functional Coordination Work closely with Five9, Salesforce, and other vendors Training, Change Management & Adoption Create user documentation, process guides, and training materials Conduct trainings, demos, and enablement workshops Encourage adoption of new features; gather user feedback Quality Assurance & Testing Develop and execute test scripts Validate cross‑platform functionality between Five9 and Salesforce Support user acceptance testing Required Skills & Qualifications Bachelor's degree in

Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results To complement our rapid growth, we are actively looking for a talented and experienced Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery to join our team. You will own the product roadmap for the capabilities that allow the largest, most operationally complex enterprise customers to deploy, configure, and operate Five9's Intelligent CX Platform at scale- covering everything from provisioning automation and multi-tenant resource governance to release orchestration, observability pipelines, and compliance-ready data residency controls. You will work at the intersection of engineering, professional

Sr Software Engineer India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Business Intelligence / Analytics Engineer (Dashboards & Metrics) About Five9 Five9 is a leading provider of cloud software for the enterprise contact center market, facilitating more than three billion customer interactions annually. Five9 helps enterprises move from legacy contact center solutions to secure, scalable cloud platforms that power exceptional customer and agent experiences Role Overview Five9 is seeking a Senior Business Intelligence / Analytics Engineer with a strong focus on operational metric dashboards and deep data drill-downs, built today using Looker and underpinned by strong analytics engineering and data modelling discipline. This role is centred on designing, building, and owning customer-facing Looker dashboards used by end-customer IT managers to monitor platform health, investigate issues, and perform root-cause analysis. The same dashboards are also relied upon by internal product, engineering, and leadership teams. At the core of this role is robust data modelling in BigQuery - designing clean, well-structured dimensional models and metric layers that ensure dashboards are fast, reliable, and consistent at scale. This role requires deep SQL expertise and proven experience working with columnar databases in cloud environments,

Senior Platform Engineer Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Platform Engineer Job Overview: As a Senior Platform Engineer at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9's enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9's products, ensuring successful project delivery from inception to go-live. Reporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems. Key Responsibilities: - Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project's implementation will be assessed and decided upon by PS management. - Build customer trust by

Senior Site Reliability Engineering Program & Compliance Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking an experienced and strategic Senior Site Reliability Engineering (SRE) Program & Compliance Manager to lead business architecture, process governance, and operational maturity initiatives supporting network and infrastructure services. This role is responsible for defining, analyzing, and optimizing the business processes, policies, controls, and lifecycle frameworks that govern infrastructure services across Plan, Build, Run, and Release functions. The ideal candidate will bring deep expertise in infrastructure lifecycle management, SRE policy and procedures, process design, audit and compliance readiness, and documentation governance , with the ability to independently lead current-state (as-is) to future-state transformation initiatives . This role partners across engineering, operations, security, and business stakeholders to improve service reliability, strengthen governance, and drive continual service improvement. Key Responsibilities Business Architecture & Process Design - Lead business process mapping, analysis, and redesign for infrastructure and reliability services, documenting as-is , identifying gaps, and designing future-state operating models. - Define and mature business architecture principles, process standards, policies, procedures, and governance controls supporting infrastructure lifecycle management. - Facilitate cross-functional workshops to drive consensus on

Software Engineer II | India India, Chennai Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About Five9 Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes. We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9's next-generation cloud-native services. Key Responsibilities - Develop information systems by designing, developing, and installing software solutions - Prioritize tasks effectively, communicate clearly, and deliver within stipulated timelines. - Apply strong analytical capabilities to implement solutions based on agreed designs. - Stay on the leading edge of development practices. - Be passionate about great technologies, especially open source. - Make informed decisions quickly and take ownership of services and applications at scale. - Work collaboratively with others to achieve goals. Qualifications & Skills - 5 to 6 years of experience in the full development lifecycle. - Excellent understanding of front-end technologies such as Angular IO, JavaScript, HTML5, CSS3, Bootstrap 3.0,

AVP, Enterprise Sales West United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The AVP West will lead a team of Regional Vice Presidents (RVP) who lead teams our enterprise net new segment to expand new logos for Five9. The ideal candidate has demonstrated leadership through 10% YoY growth of their own selling teams and developed individual contributors into managers and directors. This person will have an excellent track record of closing revenue in the technology and software industry. This person is an excellent story teller, focuses on impact and value to customers and prospects, is a critical thinker, and holds their teams accountable to success. This person thinks with a growth mindset and is a change agent. This role will report directly to the Chief Revenue Officer and will be based in the US, ideally in the western territory. The AVP will lead a team of Regional Vice Presidents in/around the West US. Key Responsibilities: - Guide and manage activities of the RVP to ensure company revenue goals and objectives are exceeded - Ensure each team member is prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and moving opportunities

Professional Services Program Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience. Key Responsibilities: - Lead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget. - Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders. - Collaborate with associated project managers and partners to ensure a streamlined implementation of all products. - Identify project risks and implement appropriate mitigation plans. - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Maintain and update all internal applications associated with implementation projects. - Articulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers. Key Qualifications:

Associate Solution Consultant United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Solution Consultants are team players who can create product demonstrations to prospects, customers, and partners (everyone from developers to project managers to C-level executives) on the best ways to build and deploy applications on the company for their teams. They are involved in all stages of the customer's lifecycle and are comfortable using presentations, email, and phone to connect with customers. Solution Consultants should be high energy evangelists of the product, empathize with customers' business needs, and quickly discern technical challenges by asking detailed and clarifying questions and presenting solutions that solve those needs. Ideal candidate has the rare combination of technical savviness and business acumen and is looking for a career that can utilize both. As a Sales Engineer, you will hone these skills by advising a diverse set of customers and partners on what is possible using the company's platform. Responsibilities - Support the sales team, RFP team, and operations team as the key technical advisor and SME for the Five9 contact center. - Support the sales team in helping prospects and partners understand what is possible

Service Optimization Specialist Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Service Optimization Specialist will play a key role supporting clients, building and implementing projects, and act as a consultant to C-level contacts and operational teams for best practices in their Contact Center. Technical Account Management experience and ability to drive customer satisfaction is valuable, along with solution implementation, support, and sales engineering experience in the premise-based or cloud telecommunications software industry. Special consideration will be given to candidates that possess a background in both contact center operations and technology with a preference towards those that have experience with Five9 software and adjacent technologies Key Responsibilities: - Manage Non-Break Fix Cases ensuring complete satisfaction from a technical, business, and reporting perspective - Manage the day-to-day operational and tactical aspects of multiple customer implementations; effectively communicate plans, progress and status both internally and to the customer organization - Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments - Partner with Customers to optimize the Five9 call center software solution - Continually seek opportunities to increase customer satisfaction and deepen

Senior Director, IT Business Applications (Delivery) Irving, TX (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a high-energy, visionary leader to ignite innovation within our Business Technology team. Based out of our San Ramon headquarters and working in a dynamic hybrid environment, you won't just manage systems, you will be a strategic architect of our success. As a trusted partner to our business leaders, you will help shape a culture that drives meaningful impact and value across the business while co-owning key outcomes. Your mission is to transform IT into a powerful driver of business value, treating our enterprise applications as evolving products that support a rapidly scaling global organization. If you are a results-oriented leader ready to champion a product-managed mindset and shape the future of the Five9 technology roadmap, this is your opportunity to make a lasting impact. Key Responsibilities - Application Lifecycle Management: Lead the deployment, maintenance, and evolution of all back-office applications, including Financials, Human Resources, Payroll, Procurement and Billing systems. - Process Excellence: Drive deep functional improvements in Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes, ensuring systems scale reliably with a rapidly growing business.

Product Management Director – Outbound Contact Center Solutions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Product Management Director will play a critical role in evangelizing Five9's Outbound Contact Center SaaS solution to the market. This leader will bridge product strategy, customer engagement, and field enablement-ensuring Five9 remains the partner of choice for enterprises looking to drive proactive customer outreach. The role requires a balance of market-facing evangelism, customer discovery, and internal product leadership to align the roadmap with customer and market needs. Unlike traditional inbound contact centers, where the focus is on responding to customer-initiated interactions, outbound engagement is proactive-requiring precision, compliance, and business-driven use cases. The Director of Product Management - Outbound Solutions will champion Five9's outbound SaaS platform, helping enterprises leverage proactive communication to drive revenue, improve collections, enhance customer loyalty, and ensure compliance. Responsibilities: - Market Evangelism & Customer Engagement - Act as the face of Five9's outbound portfolio in customer meetings, executive briefings, and analyst sessions. - Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach . - Showcase how enterprises can

Senior GL Accountant Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Sr. GL Accountant - Philippines Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. To complement our rapid growth, we are seeking a Sr. GL Accountant to join our US Accounting team. This position will be remote. The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring data accuracy. Successful candidates will have attention to detail, strong technical accounting experience and can respond quickly, energetically, and enthusiastically. This position

Enterprise Sales Director - West United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Enterprise Sales Director creates, identifies, and closes sales within North America or a set of named accounts. The Sales Director's primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. Based in Washington, Oregon, California, Nevada or Utah preferred. We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals. Key Responsibilities: - Create and drive revenue within a specified region or list of named accounts - Generate business opportunities through professional networking and cold-calling - Drive brand awareness, campaigns, and lead generation via networking, associations, etc. - Meet and exceed all quarterly and annual sales quotas - Own the sales cycle from lead generation to closure - Develop business plan and present the business plan during quarterly review sessions - Maintain account and opportunity forecasting within our internal forecasting system (SFDC) -