Five9 Inc jobs

Senior Technical Product Manager - Scale Tools for Implementation Partners Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for a talented and experienced Senior Technical Product Manager to join our team. Five9's partner ecosystem is a key delivery channel for large, most complex enterprise CCaaS deployments in the world. These partners run multi-month, multi-million-dollar contact center transformation programs on behalf of enterprise clients, and the speed, reliability, and quality of those deployments depend directly on the tooling Five9 provides. This role is to evolve the partner tooling capabilities and make them future ready. You will own the product strategy and roadmap for the full suite of capabilities that partners use to deploy, configure, monitor, and support Five9: portals, implementation automation APIs, sandbox and pre-production environment management, partner-facing monitoring and health dashboards, support escalation tooling to deliver Five9 at enterprise scale. You will be the product owner for Five9's partner experience layer - the developer-facing and delivery-facing surface that sits between Five9's platform and the partners architect/engineer configuring large scale deployments. If you have built developer or partner tooling from platform perspective

Commercial Account Executive (San Ramon) San Ramon, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for talented and experienced Net New Sales Representatives for our Commercial (Inside) Sales team. Five9 headquarters and Commercial Sales Team are located in San Ramon or San Francisco, California. We offer a very competitive base salary, generous monthly commissions/bonus, full benefits package, and stock options. Five9 is a high-energy environment with room for personal and professional growth. Key Responsibilities - Nurture and follow up on warm leads (no cold calls) - Build and manage a sales pipeline - Manage sales opportunities through all stages of the sales cycle - Identify, qualify, and close prospects; overcome objections through consultative approach - Meet and exceed monthly sales KPI's (key performance indicators) and monthly quota - Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process - Articulate company value proposition - Be the subject matter expert on all services and products offered by Five9 - Maintain a positive attitude and be a team player Key Qualifications - Minimum of 5+ years of experience in direct sales

Opportunistic Hiring - AI India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Agentic Engineering Team Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Five9 has established itself as a leader in this market and has recently launched its AI Agents, providing the next-generation of self-service and customer experience. Five9 is establishing an Agentic Engineering team in Bangalore, India. This team will sit on the bleeding edge of AI technology, and be responsible for the development of AI Agents on

Senior DevOps Engineer | IND India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About Five9 Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise‑based solutions to secure, scalable, and reliable cloud platforms. Our mission is to enable exceptional customer experiences by delivering highly reliable, secure, and innovative cloud solutions. About the Role We are seeking a Senior Kubernetes Engineer to help design, build, and operate our on‑premises and hybrid Kubernetes platform. This role is part of the Platform Engineering and Infrastructure Reliability teams and focuses on running Kubernetes at scale in bare‑metal and integrated environments. You will work extensively on automation, observability, performance tuning, and security to ensure our platform is resilient, maintainable, and ready for mission‑critical workloads. Key Responsibilities - Deploy and operate enterprise‑scale on‑premises Kubernetes clusters . - Automate cluster lifecycle and application delivery using Terraform, Helm, and GitOps tooling . - Tune Kubernetes clusters for performance on

Omnichannel Systems Administrator Manila, Philippines Axos Business Center, Corp About This Job We are seeking a highly technical and detail oriented Omnichannel Systems Administrator to support, optimize, and expand our customer engagement ecosystem. This role focuses heavily on our Five9 telephony platform while ensuring seamless integration with Salesforce Sales Cloud and Service Cloud, custom development, and API driven workflows. Key Responsibilities Five9 & Omnichannel Platform Ownership Configure, maintain, and optimize Five9 call center solutions Diagnose and troubleshoot Five9 issues Build, test, and deploy enhancements Support additional omnichannel applications Salesforce & Integration Support Work within Salesforce ecosystem Troubleshoot integration points between Five9 and Salesforce Partner with Salesforce teams Technical Analysis & Troubleshooting Review logs and root cause analysis Perform impact analysis Conduct testing across environments Business Collaboration & Solutioning Work with stakeholders to define requirements Recommend enhancements Conduct trainings Required Skills & Qualifications Bachelor's degree in related field 1+ year working as a Salesforce Administrator Experience with Five9 or similar Hands‑on Salesforce troubleshooting exposure Understanding of API integrations SQL, Python/JavaScript familiarity Preferred Qualifications Experience configuring Five9 Exposure to cloud platforms Low‑code/no‑code tools Agile/Scrum About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock

Omnichannel Business Analyst Manila, Philippines Axos Business Center, Corp About This Job We are looking for a collaborative, business focused Omnichannel Business Analyst to support and enhance our customer engagement platforms, including Five9, Salesforce Service Cloud, Salesforce Sales Cloud, and related omnichannel applications. This role is ideal for an analytical problem solver who excels at understanding business processes, gathering requirements, and translating needs into system capabilities. The analyst will partner closely with stakeholders across Operations, Technology, Product, and Vendor Teams to drive efficiency, improve customer interactions, and support adoption of our omnichannel tools. Key Responsibilities: Business Analysis & Process Optimization Partner with business stakeholders to understand workflows and opportunities for improvement Document business requirements, user stories, and process flows Identify optimization opportunities within agent workflows and customer experience paths Translate business needs into functional specifications Manage ADO backlog for Omnichannel team, including supporting Agile activities such as sprint planning Platform Support: Five9 & Salesforce Assist with light configuration changes in Five9 and Salesforce Support troubleshooting of Salesforce + Five9 connections Perform initial triage and collaborate with technical teams Help coordinate release activities and testing Vendor & Cross‑Functional Coordination Work closely with Five9, Salesforce, and other vendors Training, Change Management & Adoption Create user documentation, process guides, and training materials Conduct trainings, demos, and enablement workshops Encourage adoption of new features; gather user feedback Quality Assurance & Testing Develop and execute test scripts Validate cross‑platform functionality between Five9 and Salesforce Support user acceptance testing Required Skills & Qualifications Bachelor's degree in

Product Management Director – Outbound Contact Center Solutions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Product Management Director will play a critical role in evangelizing Five9's Outbound Contact Center SaaS solution to the market. This leader will bridge product strategy, customer engagement, and field enablement-ensuring Five9 remains the partner of choice for enterprises looking to drive proactive customer outreach. The role requires a balance of market-facing evangelism, customer discovery, and internal product leadership to align the roadmap with customer and market needs. Unlike traditional inbound contact centers, where the focus is on responding to customer-initiated interactions, outbound engagement is proactive-requiring precision, compliance, and business-driven use cases. The Director of Product Management - Outbound Solutions will champion Five9's outbound SaaS platform, helping enterprises leverage proactive communication to drive revenue, improve collections, enhance customer loyalty, and ensure compliance. Responsibilities: - Market Evangelism & Customer Engagement - Act as the face of Five9's outbound portfolio in customer meetings, executive briefings, and analyst sessions. - Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach . - Showcase how enterprises can

Principal Consulting Engineer - Contact Center - Five9 Remote – USA posted: Posted 2 Days Ago

Sr Software Engineer - IAM India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed. Key Responsibilities - Contribute to the next generation of Five9's modern SaaS platform enabling AI-driven customer engagement. - Design and develop highly available, scalable, and reliable microservices infrastructure. - Build and enhance Identity & Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities. - Apply cloud and open-source technologies to solve complex platform challenges. - Gain deep understanding of existing systems and contribute to architectural improvements. - Troubleshoot production issues and provide operational support across the software stack. - Collaborate with cross-functional engineering teams and drive technical excellence. Required Skills & Experience

Service Optimization Specialist Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Service Optimization Specialist will play a key role supporting clients, building and implementing projects, and act as a consultant to C-level contacts and operational teams for best practices in their Contact Center. Technical Account Management experience and ability to drive customer satisfaction is valuable, along with solution implementation, support, and sales engineering experience in the premise-based or cloud telecommunications software industry. Special consideration will be given to candidates that possess a background in both contact center operations and technology with a preference towards those that have experience with Five9 software and adjacent technologies Key Responsibilities: - Manage Non-Break Fix Cases ensuring complete satisfaction from a technical, business, and reporting perspective - Manage the day-to-day operational and tactical aspects of multiple customer implementations; effectively communicate plans, progress and status both internally and to the customer organization - Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments - Partner with Customers to optimize the Five9 call center software solution - Continually seek opportunities to increase customer satisfaction and deepen

Product Management Director – Workforce Engagement United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Product Management Director - Workforce Engagement to lead the future of intelligent workforce engagement at Five9. This is an individual contributor (IC) role for a seasoned product leader who thrives in deep domain ownership, hands-on execution, and strategic influence without direct reports. In this pivotal role, you will shape the strategy and execution of Five9's Workforce Engagement Management (WEM) portfolio - spanning AI-driven Quality Management (QM) and Workforce Management (WFM) - transforming how contact centers evaluate interactions, optimize agent performance, forecast demand, and manage their workforce at scale. You will position Five9 as a leader in intelligent workforce engagement, delivering products that fundamentally change how organizations plan, manage, and continuously improve their contact center operations. We're looking for a visionary product leader who combines deep WEM domain expertise with hands-on experience in agentic AI, exceptional strategic thinking, and cross-functional influence. The ideal candidate brings a proven track record in QM and WFM product management, hands-on experience designing and building workforce engagement solutions, and a passion for solving complex operational problems through intelligent

Procurement Specialist II Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. The Procurement Specialist supports Five9's global procurement organization by driving operational excellence across our Procure-to-Pay (P2P) processes. With a primary focus on supporting our Coupa platform operations, this role is critical to ensuring a seamless procurement experience for our internal stakeholders. You will partner closely with the Coupa Subject Matter Expert (SME) and serve as a frontline partner for cross-functional teams (e.g., Sales, Marketing, Legal, Finance, IT, Engineering, and other business units), guiding users through the procurement process, troubleshooting issues, and ensuring compliance with Five9's procurement policies. Responsibilities: - Coupa P2P Process Operations: Facilitate the PR>PO process for defined responsible areas ensuring purchase requests (PRs) purchase orders (POs), and Change Requests are processed efficiently, accurately, and in compliance with corporate policies - Internal User Support & Enablement: Act as a dedicated partner to internal business users. Provide day-to-day guidance, troubleshoot system issues, and assist with

Senior Mid-Market Account Director United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Senior Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that

Senior Corporate Counsel - Legal Transactions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Location San Francisco Bay Area or Washington, D.C.; hybrid or remote work will be considered for the right candidate Role Overview Five9 is seeking an experienced commercial attorney for our in-house Transactions Legal Team within the Legal and Compliance organization. In this role, you will be pivotal in enabling Five9's revenue growth by supporting the company's sales and commercial operations. Your work will focus on drafting, reviewing, and negotiating complex commercial agreements for our cloud center platform, AI-enabled services, data processing, and security offerings. This position requires close collaboration with Sales and other cross-functional teams to support closure of complex commercial transactions and drive legal department initiatives in alignment with company

Sr Software Engineer - IDP | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed. Key Responsibilities - Contribute to the next generation of Five9's modern SaaS platform enabling AI-driven customer engagement. - Design and develop highly available, scalable, and reliable microservices infrastructure. - Build and enhance Identity & Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities. - Apply cloud and open-source technologies to solve complex platform challenges. - Gain deep understanding of existing systems and contribute to architectural improvements. - Troubleshoot production issues and provide operational support across the software stack. - Collaborate with cross-functional engineering teams and drive technical excellence. Required Skills

Support Technician India, Chennai Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Support Technician About Five9 Five9 is a leader in cloud-based contact center solutions and one of the Bay Area's fastest-growing companies. Headquartered in San Ramon, CA, we continue to expand globally and offer a high-energy environment with significant opportunities for personal and professional growth. Our competitive compensation package includes a base salary, monthly commissions/bonus, RSUs, and a full benefits package. Position Overview The Support Technician plays a critical role in ensuring smooth IT operations across Five9's offices and remote workforce. This position provides End-user IT support for the India office and remote users across North America, APAC, and EMEA , while also participating in global IT projects. You will interface with end-users across all business units and assist IT teams in troubleshooting issues related to systems, applications, and connectivity. Key Responsibilities - Serve as the first point of contact for IT support requests via Service Desk calls, tickets, and walk-ups, following documented processes and escalation procedures. - Provide IT troubleshooting for hardware, software, peripherals, and enterprise applications across global offices and remote users. - Manage ticketing systems, ensuring timely resolution and

Associate Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner. Key Responsibilities: - Being the trusted partner for the customer on use-case and product functionality - Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer - Apply an understanding of Five9s products, services, and support processes - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Assist with high severity requests or issue escalations as needed Key Qualifications: - Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred - Ability to discuss, understand, and work within complex project and processes - Proven ability to manage multiple projects at a time while paying strict attention to details - Excellent listening, verbal and written communication skills - Must be self-directed and self-motivated - BA/BS degree or higher Work Location:

Senior Software Engineer – Frontend (Digital) India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Overview As a Senior Software Engineer on the Digital Team, you will design, develop, and maintain frontend software solutions supporting Five9's digital initiatives. This role focuses on building scalable, reliable, and high-performance frontend applications. Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications across multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction. You will be responsible for developing, maintaining, and advancing the applications and component library across Five9. Responsibilities include software design and development, testing, and documentation across our React component library and applications. A passion for developing consistent, high-quality, and performant user interfaces is essential. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production. In addition, this position plays a key role in mentoring other engineers and driving frontend engineering best practices across Five9. How You Contribute - Build reusable, responsive, and

Software Engineer II (Frontend-Digital) | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Overview As a Senior Software Engineer on the Digital Team, you will design, develop, and maintain frontend software solutions supporting Five9's digital initiatives. This role focuses on building scalable, reliable, and high-performance frontend applications. Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications across multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction. You will be responsible for developing, maintaining, and advancing the applications and component library across Five9. Responsibilities include software design and development, testing, and documentation across our React component library and applications. A passion for developing consistent, high-quality, and performant user interfaces is essential. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production. In addition, this position plays a key role in mentoring other engineers and driving frontend engineering best practices across Five9. How You Contribute - Build reusable, responsive, and

Enterprise Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. Many times, the Enterprise CSM also works cross-functionally to optimize their solution. Key Responsibilities: Customer-centric Focus: - Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients - Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives - Leverage knowledge of each customer account to d evelop and maintain a ccount -specific Success Plans - Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement - Identify and address any potential issues or

Software Engineer II - VoIP – Global Voice | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Position Overview Our Global Voice Team is looking for a committed, experienced VoIP Engineer who is passionate about creating high-performing, scalable, and resilient mission-critical services that are the foundation of Five9's next-generation CCaaS voice platform. As a member of the team, you will play a key role in shaping the architecture and future of our voice core solution. Responsibilities - Participate in the design and definition of the Proxy Servers architecture for the CCaaS voice core solution - Write clean, maintainable code and automated tests for the Proxy Servers - Participate in an Agile Scrum team that practices DevOps - Ensure services are scalable, resilient, and performant

Senior Engineering Manager, AI Agents India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Engineering Manager, AI Agents The Company Join us in bringing joy to customer experience. Five9 is a leading provider of AI-enabled cloud contact center software. We are a publicly traded US company, generating over a billion US dollars a year in revenues. In our last earnings call, we reported that AI is now 11% of our enterprise subscription revenues, making us one of the largest vendors of enterprise AI for customer experience. If AI is the hot technology right now, and AI Agents are the hottest area of that technology, and Customer Experience (CX) is the most important application of AI Agents, Five9 is sitting at the pinnacle of the most innovative area of technology we've seen in twenty years. The Mission Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. We are doing so by reimagining the contact center software stack using AI Agents. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human

Director, IT Infrastructure Irving, TX (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Director of IT Infrastructure & Operations, who will be the leader accountable for the global infrastructure and operational backbone of Five9's internal IT - spanning networking, identity and access management, IT services, cloud services, and the Microsoft 365 platform. This is a strategic leadership role, not a hands-on engineering role. The leader in this seat sets the multi-year roadmap, builds and develops the team that executes it, runs a metrics-driven operation, and partners closely with Security, Engineering, Workplace, and business leaders to ensure Five9 employees have a secure, productive, and reliable computing environment wherever they work. The successful candidate will bring a rare combination of strategic vision, operational rigor, and people leadership. They will be equally comfortable in a Chief Information Officer (CIO) staff conversation about a three-year platform strategy and in a war-room incident review where minutes matter. They lead with data, drive through process, and develop talent. This role reports to our CIO Key Responsibilities - Strategy & Leadership • Own and execute the multi-year strategy and roadmap for global IT infrastructure

AI Applications Engineer II India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Job Title: AI Applications Engineer II Location: Bangalore/ Chennai (Hybrid) About the Role We're looking for a passionate AI Applications Engineer II to join our growing Enterprise AI Team . In this role, you'll help manage, support, and optimize our Google Gemini Enterprise agentic AI platform , ensuring it operates securely, efficiently, and at scale across the organization. You'll spend most of your time focused on Gemini Enterprise platform administration, governance, and support , along with some dedicated time to enhancing/building/doing POC work on agentic and automation projects that furthers performance, user experience, and integration with Five9 enterprise systems. If you're driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you. Key Responsibilities - Administer, configure, and optimize Gemini Enterprise and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments. - Manage user provisioning, license assignments, access controls, and security policies , ensuring consistency with IT, Infosec and compliance governance standards. - Oversee appropriate Google Cloud Platform (GCP) resources - including Project services, AI/ML