Five9 Inc jobs

Sr Software Engineer India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Business Intelligence / Analytics Engineer (Dashboards & Metrics) About Five9 Five9 is a leading provider of cloud software for the enterprise contact center market, facilitating more than three billion customer interactions annually. Five9 helps enterprises move from legacy contact center solutions to secure, scalable cloud platforms that power exceptional customer and agent experiences Role Overview Five9 is seeking a Senior Business Intelligence / Analytics Engineer with a strong focus on operational metric dashboards and deep data drill-downs, built today using Looker and underpinned by strong analytics engineering and data modelling discipline. This role is centred on designing, building, and owning customer-facing Looker dashboards used by end-customer IT managers to monitor platform health, investigate issues, and perform root-cause analysis. The same dashboards are also relied upon by internal product, engineering, and leadership teams. At the core of this role is robust data modelling in BigQuery - designing clean, well-structured dimensional models and metric layers that ensure dashboards are fast, reliable, and consistent at scale. This role requires deep SQL expertise and proven experience working with columnar databases in cloud environments,

FullStack Engineer India, Chennai Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About Five9 Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes. We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9's next-generation cloud-native services. Key Responsibilities - Develop information systems by designing, developing, and installing software solutions - Prioritize tasks effectively, communicate clearly, and deliver within stipulated timelines. - Apply strong analytical capabilities to implement solutions based on agreed designs. - Stay on the leading edge of development practices. - Be passionate about great technologies, especially open source. - Make informed decisions quickly and take ownership of services and applications at scale. - Work collaboratively with others to achieve goals. Qualifications & Skills - 5 to 6 years of experience in the full development lifecycle. - Excellent understanding of front-end technologies such as Angular IO, JavaScript, HTML5, CSS3, Bootstrap 3.0, NGRX, and RXJS.

Commercial Account Executive San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for talented and experienced Net New Sales Representatives for our Commercial (Inside) Sales team. Five9 headquarters and Commercial Sales Team are located in San Ramon or San Francisco, California. We offer a very competitive base salary, generous monthly commissions/bonus, full benefits package, and stock options. Five9 is a high-energy environment with room for personal and professional growth. Key Responsibilities - Nurture and follow up on warm leads (no cold calls) - Build and manage a sales pipeline - Manage sales opportunities through all stages of the sales cycle - Identify, qualify, and close prospects; overcome objections through consultative approach - Meet and exceed monthly sales KPI's (key performance indicators) and monthly quota - Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process - Articulate company value proposition - Be the subject matter expert on all services and products offered by Five9 - Maintain a positive attitude and be a team player Key Qualifications - Minimum of 5+ years of experience in direct sales - preferably

Enterprise Sales Account Director United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Enterprise Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Enterprise Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9

Enterprise Solution Consultant - DACH Germany (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. A Solution Consultant must be able to build credibility and communicate clearly and concisely. Solutions Consultants perform a wide range of duties; from assisting with RFP responses, conducting detailed requirements analyses, delivering technical presentations and demonstrations to understanding the competitive marketplace. Other responsibilities include working with cross-functional internal organizations to provide relevant customer feedback as input to the product development process. Recommend changes, additions or corrections to product manuals, specification sheets, features, processes, and internal technical procedures when appropriate. Key Responsibilities: - Support and enable Five9 technology and reseller partners with presales guidance, training, and ongoing technical coaching - Effectively communicate plans, progress, and status to both internal and customer organizations - Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies. - Articulate the value of Five9' through presentations, demonstrations, and open discussion with customers. - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Develop materials in-line with specific sales and/or services opportunity requirements. -

Enterprise Solution Consultant – Partner Solutions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Enterprise Solution Consultant supports Five9's strategic resell partners by helping them position, sell, and design cloud contact center solutions for enterprise customers. This role blends technical sales, solution consulting, partner enablement, and enterprise architecture. The SC acts as a trusted advisor across partner-led sales cycles, helping translate business needs into clear Five9 solution designs, demos, and technical guidance. What You'll Do - Serve as a technical advisor for strategic partner-led sales opportunities. - Lead discovery, demos, presentations, and technical workshops. - Help partners and customers understand Five9 capabilities, integrations, AI, telephony, and CCaaS architecture. - Support solution validation, proof-of-concepts, and implementation planning. - Train and enable partners on Five9 products, features, best practices, and solution patterns. - Create partner-facing enablement materials, demo flows, and technical guidance. - Share partner and customer feedback with Product, Engineering, Marketing, Sales, and Services. - Collaborate across Five9 teams to improve partner readiness and deal execution. What You'll Bring - Strong customer and partner presence. - Ability to explain complex technical concepts clearly to technical and non-technical audiences. - Experience

Software Engineer II | India India, Chennai Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About Five9 Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes. We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9's next-generation cloud-native services. Key Responsibilities - Develop information systems by designing, developing, and installing software solutions - Prioritize tasks effectively, communicate clearly, and deliver within stipulated timelines. - Apply strong analytical capabilities to implement solutions based on agreed designs. - Stay on the leading edge of development practices. - Be passionate about great technologies, especially open source. - Make informed decisions quickly and take ownership of services and applications at scale. - Work collaboratively with others to achieve goals. Qualifications & Skills - 5 to 6 years of experience in the full development lifecycle. - Excellent understanding of front-end technologies such as Angular IO, JavaScript, HTML5, CSS3, Bootstrap 3.0,

Mid-Market Account Director United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings

Director, Employment & Litigation Counsel United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a highly strategic Director, Employment and Litigation Counsel to partner with the People team as lead advisor on global employment and risk-related matters, as well as manage Five9's litigation and disputes and identify, assess and mitigate potential risks. Reporting directly to Reporting directly to Five9's SVP, Legal, the ideal candidate will be responsible for providing expert legal advice and representation in various global employment matters, with a focus on protecting the Five9, the rights of employees and ensuring compliance with appliable employment laws, as well as advising on employee relations matters. This position offers an opportunity to work on complex cases, including whistleblower claims, class actions, and investigations. Additionally, the Director will identify, assess and mitigate potential legal risks to Five9 to drive risk-adjusted business outcomes while protecting Five9 by providing subject matter expertise on litigation, arbitration and disputes, from initial communications through final resolution. This role will collaborate directly with key stakeholders (Compliance, People, IT, Security, Finance, etc.) to devise and implement creative solutions to risk-related matters. Key Responsibilities Employment - Advise on

Technical Account Manager Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Technical Account Manager To complement our rapid growth, Five9 is looking for a Technical Account Manager (TAM) to join our Technical Account Management team. The ideal candidate for this role will play a critical role in supporting Five9 clients by creating customized solutions designed to meet our clients' requirements and ensure a high level of customer satisfaction. He/she is someone who has worked as a senior professional in contact centers and has excelled in account management, project management and functional/technical consulting. Responsibilities: - Provide excellent account management, project management and technical consulting to Five9's clients who have enrolled in TSM & TAM Services. - Partner with clients to build and maintain a 'Trusted Advisor' relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9's platform and enhance operational effectiveness. - Articulate the value of Five9's services, products and concepts through presentations, demonstrations and open discussion with clients. - Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient. - Directly support and troubleshoot technical issues as needed. - Manage

Senior Platform Engineer Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Platform Engineer Job Overview: As a Senior Platform Engineer at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9's enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9's products, ensuring successful project delivery from inception to go-live. Reporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems. Key Responsibilities: - Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project's implementation will be assessed and decided upon by PS management. - Build customer trust by

Commercial Sales Account Director (San Francisco) San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Commercial Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of

Traffic Management Specialist (Voice Telecom) Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Traffic Management Specialist Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. We are actively seeking a Traffic Management Specialist to join our Carrier Relations team. This person's responsibilities are centered around traffic management for voice traffic traversing the Five9 network such as monitoring, reporting, augmenting and maintaining carrier call traffic to ensure high levels of quality and reliability coupled with efficient cost margins. Key Responsibilities: - Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary - Provide carrier traffic forecasts with regular cadence - Provide target rate profiles with an established reoccurring cadence

Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results To complement our rapid growth, we are actively looking for a talented and experienced Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery to join our team. You will own the product roadmap for the capabilities that allow the largest, most operationally complex enterprise customers to deploy, configure, and operate Five9's Intelligent CX Platform at scale- covering everything from provisioning automation and multi-tenant resource governance to release orchestration, observability pipelines, and compliance-ready data residency controls. You will work at the intersection of engineering, professional

Network Engineer – Activations Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Network Engineer - Activations Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will: - Assist customers and field personnel in network activations for customers - Participate in projects for Network Operation improvements - Review and analyze history of network related incidents and perform preventive measures - Troubleshoot network related issues and communicate with customers - Implement best security practices - Assist in managing network service providers and

Senior GL Accountant Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Sr. GL Accountant - Philippines Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. To complement our rapid growth, we are seeking a Sr. GL Accountant to join our US Accounting team. This position will be remote. The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring data accuracy. Successful candidates will have attention to detail, strong technical accounting experience and can respond quickly, energetically, and enthusiastically. This position

Business Development Rep (Bay Area) San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a member of the Business Development Team you will be responsible for generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco, and eligible for commission. Key Responsibilities: - Qualifying OUTBOUND leads from Marketing and converting them into sales opportunities - Meeting quota of qualified sales opportunities for Five9's field sales team - Make 50-80 calls per day, with additional touch points by e-mail - Proactively and promptly process all leads to with the appropriate disposition - Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence - Deliver consistently against quota, despite imperfect systems and processes - Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environment - Effectively articulate the Five9 value proposition by phone and e-mail - Continuously log activities and

Engineering Manager - Digital India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Engineering Manager - Digital Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating billions of customer interactions annually. Five9 empowers customer-centric brands to orchestrate campaigns and proactively engage consumers across voice, messaging, and email channels. Five9 leverages a rich data platform, statistical and predictive models, and intelligent workflows to help enterprises maximize the potential of every customer conversation. Five9 is trusted by clients across industries to increase sales, drive proactive service, improve collections, and develop customer loyalty. At our core, Five9 is a customer-centric company with a strong passion (backed by AI-powered technology) to help businesses deliver friction-free, delightful, and exceptional customer experiences. The Opportunity We are seeking an Engineering Manager to join a global technology organization and build a high-performing full-stack team in India from the ground up, delivering the chat, messaging, and AI-driven experiences that define how businesses connect with their customers. This is a rare opportunity to combine people leadership and technical vision at scale. The ideal candidate will bring deep expertise

Lead Development Rep (Bay Area) San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a member of the Lead Development Team you will be responsible for qualifying leads and generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco, and eligible for commission. Key Responsibilities: - Provide the best possible customer experience to all inbound leads expressing interest in Five9 via multiple channels including phone, email and live chat - Have the desire and energy to complete a high volume of daily calls/activities - Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence - Deliver consistently against quota, despite imperfect systems and processes - Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environments - Effectively articulate the Five9 value proposition by phone and e-mail - Proactively provide focused feedback on every aspect of the business including

Enterprise Solution Consultant (AI Agents SME) United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is looking for a Solution Consultant to drive solution discovery and design of Five9's AI Agents Solutions. This includes collaborating on sales proposals, providing pre-sales support to both direct and indirect sellers, solution demonstration, and making best practice recommendations which enable our customers to get optimal results from their contact center. Your relevant experience is a critical factor considered, but it is not, by itself, a deciding factor for applying candidates. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while consulting our prospects and customers. Key Responsibilities: - Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base - Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization's existing infrastructure - Translate customer business needs/outcomes to technical solutions - Provide subject matter expertise to Five9 Sales Directors and Solution Consultants - Educate, enable, and empower Five9 direct and indirect sellers - Deliver customized solution demonstrations & presentations - Remain up to

Majors Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. For questions or information related to this role, please reach out to: David Turek The Majors Customer Success Manager will partner with internal cross-functional Five9 teams to ensure a timely, successful implementation of our strategic customers. The Majors Customer Success Manager, alongside the Enterprise Sales Director, will develop strong relationships with their portfolio of assigned customers acting as their champion within Five9 to deliver Five9 solutions according to customer requirements. Core duties and responsibilities include the following: - Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product. - Participate in all implementation status meetings - Development and execution of a business plan to drive acceptance of Five9 - Provide all order, billing inquiry, and telco management needed during implementation - Build and maintain relationships for future pipelines within Five9 - Conduct monthly and quarterly business reviews with the customer - Maintain accurate and complete call notes and histories within Salesforce - Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations -

Commercial Account Director San Ramon, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Commercial Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9

Sr. Contact Center Specialist -Five9 CAN, ON, Mississauga posted: Posted Yesterday

Sr GTM Enablement Learning Program Manager - Services United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This is a strategic position within the GTM Education organization and will report directly to our Manager, GTM Learning Programs. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self-managed individual who can work with cross-functional teams to expand our GTM capabilities. A few major focus areas of this role are: - Develop strong relationships with key stakeholders and strategic partners to increase understanding of Five9 processes and capabilities - Drive successful GTM educational opportunities that drive strong sales and end-to-end customer engagement and retention through direct and partner efforts - Enhance Five9 processes to meet critical GTM requirements Key Responsibilities - Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources: - Serve as primary Five9 point of contact for education