Five9 Inc jobs

Senior Corporate Counsel - Legal Transactions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Location San Francisco Bay Area or Washington, D.C.; hybrid or remote work will be considered for the right candidate Role Overview Five9 is seeking an experienced commercial attorney for our in-house Transactions Legal Team within the Legal and Compliance organization. In this role, you will be pivotal in enabling Five9's revenue growth by supporting the company's sales and commercial operations. Your work will focus on drafting, reviewing, and negotiating complex commercial agreements for our cloud center platform, AI-enabled services, data processing, and security offerings. This position requires close collaboration with Sales and other cross-functional teams to support closure of complex commercial transactions and drive legal department initiatives in alignment with company

Legal Director, Legal Transactions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is looking to add a world-class commercial attorney to join its legal and compliance team. Location Location: San Ramon, CA, Dallas, TX or East Coast preferred; hybrid or remote work will be considered for the right candidate. If hybrid, 3 days a week (M, W, TH) in office is required based on location Key Responsibilities The attorney will own the execution of day-to-day sales and commercial legal process activity. This role will partner closely the sales team, as well as reseller-, finance-, sales-operations-, account management and other teams to execute on company business objectives and drive legal departmental initiatives. The ideal candidate is an individual who thrives in a sales environment, has excellent written and verbal skills and a proven ability to work collaboratively in a team setting. Strong interpersonal skills are also key to success in the role, as is the ability to work under strict timelines. The attorney will leverage their experience negotiating and drafting complex sales transactions, including SaaS (or Contact Center as a Service) agreements with a variety of customers and partners including

Commercial Account Executive San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for talented and experienced Net New Sales Representatives for our Commercial (Inside) Sales team. Five9 headquarters and Commercial Sales Team are located in San Ramon or San Francisco, California. We offer a very competitive base salary, generous monthly commissions/bonus, full benefits package, and stock options. Five9 is a high-energy environment with room for personal and professional growth. Key Responsibilities - Nurture and follow up on warm leads (no cold calls) - Build and manage a sales pipeline - Manage sales opportunities through all stages of the sales cycle - Identify, qualify, and close prospects; overcome objections through consultative approach - Meet and exceed monthly sales KPI's (key performance indicators) and monthly quota - Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process - Articulate company value proposition - Be the subject matter expert on all services and products offered by Five9 - Maintain a positive attitude and be a team player Key Qualifications - Minimum of 5+ years of experience in direct sales - preferably

Enterprise Solution Consultant – Partner Solutions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Enterprise Solution Consultant supports Five9's strategic resell partners by helping them position, sell, and design cloud contact center solutions for enterprise customers. This role blends technical sales, solution consulting, partner enablement, and enterprise architecture. The SC acts as a trusted advisor across partner-led sales cycles, helping translate business needs into clear Five9 solution designs, demos, and technical guidance. What You'll Do - Serve as a technical advisor for strategic partner-led sales opportunities. - Lead discovery, demos, presentations, and technical workshops. - Help partners and customers understand Five9 capabilities, integrations, AI, telephony, and CCaaS architecture. - Support solution validation, proof-of-concepts, and implementation planning. - Train and enable partners on Five9 products, features, best practices, and solution patterns. - Create partner-facing enablement materials, demo flows, and technical guidance. - Share partner and customer feedback with Product, Engineering, Marketing, Sales, and Services. - Collaborate across Five9 teams to improve partner readiness and deal execution. What You'll Bring - Strong customer and partner presence. - Ability to explain complex technical concepts clearly to technical and non-technical audiences. - Experience

Enterprise Sales Account Director United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Enterprise Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Enterprise Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9

Director, Employment & Litigation Counsel United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a highly strategic Director, Employment and Litigation Counsel to partner with the People team as lead advisor on global employment and risk-related matters, as well as manage Five9's litigation and disputes and identify, assess and mitigate potential risks. Reporting directly to Reporting directly to Five9's SVP, Legal, the ideal candidate will be responsible for providing expert legal advice and representation in various global employment matters, with a focus on protecting the Five9, the rights of employees and ensuring compliance with appliable employment laws, as well as advising on employee relations matters. This position offers an opportunity to work on complex cases, including whistleblower claims, class actions, and investigations. Additionally, the Director will identify, assess and mitigate potential legal risks to Five9 to drive risk-adjusted business outcomes while protecting Five9 by providing subject matter expertise on litigation, arbitration and disputes, from initial communications through final resolution. This role will collaborate directly with key stakeholders (Compliance, People, IT, Security, Finance, etc.) to devise and implement creative solutions to risk-related matters. Key Responsibilities Employment - Advise on

Commercial Sales Account Director (San Francisco) San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Commercial Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of

Manager, Sales Commissions - Contractor United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a Manager, Sales Commissions to lead the end‑to‑end administration, governance, and evolution of its global sales commission programs. This role is responsible for ensuring accurate, timely, and compliant commission payments for sales and customer success representatives. The Manager will be responsible for overseeing the maintenance of an Incentive Compensation Management (ICM) tool, as well as ETL integrations and SOX controls related to commissions. This role combines hands‑on technical expertise, people leadership, and strong cross‑functional partnership across Finance, Sales Operations, Payroll, and Audit. Key Responsibilities Sales Commission Operations & Leadership - Lead the end‑to‑end commission process for hundreds of quota‑carrying reps, ensuring accurate and timely payouts. - Manage a small team, providing coaching, workload prioritization, and performance guidance. - Act as the primary escalation point for commission disputes, complex calculations, and off‑cycle adjustments. - Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data. ICM Ownership & Commission Model Management - Serve as the system owner for the Company ICM, including plan configuration, calculation logic,

Senior Mid-Market Account Director United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Senior Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that

Traffic Management Specialist (Voice Telecom) Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Traffic Management Specialist Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. We are actively seeking a Traffic Management Specialist to join our Carrier Relations team. This person's responsibilities are centered around traffic management for voice traffic traversing the Five9 network such as monitoring, reporting, augmenting and maintaining carrier call traffic to ensure high levels of quality and reliability coupled with efficient cost margins. Key Responsibilities: - Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary - Provide carrier traffic forecasts with regular cadence - Provide target rate profiles with an established reoccurring cadence

Mid-Market Account Director United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings

Mid-Market Sales Director (Remote) United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Mid-Market Sales Director is an individual contributor role. In this position, the individual creates, identifies, and closes sales. The Sales Director's primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals. Key Responsibilities: - Create and drive revenue within a specified region or list of named accounts - Generate business opportunities through professional networking and cold-calling - Drive brand awareness, campaigns, and lead generation via networking, associations, etc. - Meet and exceed all quarterly and annual sales quotas - Own the sales cycle from lead generation to closure - Develop business plan and present the business plan during quarterly review sessions - Maintain account and opportunity forecasting within our internal forecasting system (SFDC) - Self-generate leads from a personal connections, referral partners, and

Technical Account Manager Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Technical Account Manager To complement our rapid growth, Five9 is looking for a Technical Account Manager (TAM) to join our Technical Account Management team. The ideal candidate for this role will play a critical role in supporting Five9 clients by creating customized solutions designed to meet our clients' requirements and ensure a high level of customer satisfaction. He/she is someone who has worked as a senior professional in contact centers and has excelled in account management, project management and functional/technical consulting. Responsibilities: - Provide excellent account management, project management and technical consulting to Five9's clients who have enrolled in TSM & TAM Services. - Partner with clients to build and maintain a 'Trusted Advisor' relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9's platform and enhance operational effectiveness. - Articulate the value of Five9's services, products and concepts through presentations, demonstrations and open discussion with clients. - Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient. - Directly support and troubleshoot technical issues as needed. - Manage

Network Engineer – Activations Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Network Engineer - Activations Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will: - Assist customers and field personnel in network activations for customers - Participate in projects for Network Operation improvements - Review and analyze history of network related incidents and perform preventive measures - Troubleshoot network related issues and communicate with customers - Implement best security practices - Assist in managing network service providers and

Associate Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner. Key Responsibilities: - Being the trusted partner for the customer on use-case and product functionality - Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer - Apply an understanding of Five9s products, services, and support processes - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Assist with high severity requests or issue escalations as needed Key Qualifications: - Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred - Ability to discuss, understand, and work within complex project and processes - Proven ability to manage multiple projects at a time while paying strict attention to details - Excellent listening, verbal and written communication skills - Must be self-directed and self-motivated - BA/BS degree or higher Work Location:

Business Development Rep (Bay Area) San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a member of the Business Development Team you will be responsible for generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco, and eligible for commission. Key Responsibilities: - Qualifying OUTBOUND leads from Marketing and converting them into sales opportunities - Meeting quota of qualified sales opportunities for Five9's field sales team - Make 50-80 calls per day, with additional touch points by e-mail - Proactively and promptly process all leads to with the appropriate disposition - Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence - Deliver consistently against quota, despite imperfect systems and processes - Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environment - Effectively articulate the Five9 value proposition by phone and e-mail - Continuously log activities and

Enterprise Sales Director - Midwest/Mid-Atlantic United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Enterprise Sales Director creates, identifies, and closes sales within North America or a set of named accounts. The Sales Director's primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. Based in Ohio preferred. We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals. Key Responsibilities: - Create and drive revenue within a specified region or list of named accounts - Generate business opportunities through professional networking and cold-calling - Drive brand awareness, campaigns, and lead generation via networking, associations, etc. - Meet and exceed all quarterly and annual sales quotas - Own the sales cycle from lead generation to closure - Develop business plan and present the business plan during quarterly review sessions - Maintain account and opportunity forecasting within our internal forecasting system (SFDC) - Self-generate leads from a personal

Engineering Manager - Digital India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Engineering Manager - Digital Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating billions of customer interactions annually. Five9 empowers customer-centric brands to orchestrate campaigns and proactively engage consumers across voice, messaging, and email channels. Five9 leverages a rich data platform, statistical and predictive models, and intelligent workflows to help enterprises maximize the potential of every customer conversation. Five9 is trusted by clients across industries to increase sales, drive proactive service, improve collections, and develop customer loyalty. At our core, Five9 is a customer-centric company with a strong passion (backed by AI-powered technology) to help businesses deliver friction-free, delightful, and exceptional customer experiences. The Opportunity We are seeking an Engineering Manager to join a global technology organization and build a high-performing full-stack team in India from the ground up, delivering the chat, messaging, and AI-driven experiences that define how businesses connect with their customers. This is a rare opportunity to combine people leadership and technical vision at scale. The ideal candidate will bring deep expertise

Enterprise Solution Consultant (AI Agents SME) United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is looking for a Solution Consultant to drive solution discovery and design of Five9's AI Agents Solutions. This includes collaborating on sales proposals, providing pre-sales support to both direct and indirect sellers, solution demonstration, and making best practice recommendations which enable our customers to get optimal results from their contact center. Your relevant experience is a critical factor considered, but it is not, by itself, a deciding factor for applying candidates. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while consulting our prospects and customers. Key Responsibilities: - Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base - Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization's existing infrastructure - Translate customer business needs/outcomes to technical solutions - Provide subject matter expertise to Five9 Sales Directors and Solution Consultants - Educate, enable, and empower Five9 direct and indirect sellers - Deliver customized solution demonstrations & presentations - Remain up to

RVP, Sales - East Coast United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is rewiring the contact center industry with AI that actually works - and we need a proven enterprise sales leader to own a high-growth territory, build an elite team of new-logo hunters, and put up numbers that turn heads. If you've built winning teams, closed complex deals at the C-suite, and thrive in the messy, high-stakes world of enterprise software, keep reading. East Coast - Michigan, Ohio, Indiana, Kentucky, Tennessee, Virginia, West Virginia, DC, Maryland or Delaware What You'll Own - Lead, coach, and push a team of Enterprise Sales Directors to exceed revenue targets - not just hit them. - Drive new logo acquisition across the region; this is a hunting role and your team's output reflects your intensity. - Be in the field - at least two customer-facing meetings per rep per month; you close alongside your team, not behind a dashboard. - Build and execute a regional business plan across direct, channel, and partner motions to stack a healthy, predictable pipeline. - Own forecast accuracy in Clari - commits mean something on your

Majors Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. For questions or information related to this role, please reach out to: David Turek The Majors Customer Success Manager will partner with internal cross-functional Five9 teams to ensure a timely, successful implementation of our strategic customers. The Majors Customer Success Manager, alongside the Enterprise Sales Director, will develop strong relationships with their portfolio of assigned customers acting as their champion within Five9 to deliver Five9 solutions according to customer requirements. Core duties and responsibilities include the following: - Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product. - Participate in all implementation status meetings - Development and execution of a business plan to drive acceptance of Five9 - Provide all order, billing inquiry, and telco management needed during implementation - Build and maintain relationships for future pipelines within Five9 - Conduct monthly and quarterly business reviews with the customer - Maintain accurate and complete call notes and histories within Salesforce - Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations -

Commercial Account Director San Ramon, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Commercial Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9

Lead Development Rep (Bay Area) San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a member of the Lead Development Team you will be responsible for qualifying leads and generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco, and eligible for commission. Key Responsibilities: - Provide the best possible customer experience to all inbound leads expressing interest in Five9 via multiple channels including phone, email and live chat - Have the desire and energy to complete a high volume of daily calls/activities - Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence - Deliver consistently against quota, despite imperfect systems and processes - Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environments - Effectively articulate the Five9 value proposition by phone and e-mail - Proactively provide focused feedback on every aspect of the business including

Sr GTM Enablement Learning Program Manager - Services United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This is a strategic position within the GTM Education organization and will report directly to our Manager, GTM Learning Programs. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self-managed individual who can work with cross-functional teams to expand our GTM capabilities. A few major focus areas of this role are: - Develop strong relationships with key stakeholders and strategic partners to increase understanding of Five9 processes and capabilities - Drive successful GTM educational opportunities that drive strong sales and end-to-end customer engagement and retention through direct and partner efforts - Enhance Five9 processes to meet critical GTM requirements Key Responsibilities - Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources: - Serve as primary Five9 point of contact for education