Service Optimization Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified not verified - source URL not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Optimization Specialist Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Service Optimization Specialist will play a key role supporting clients, building and implementing projects, and act as a consultant to C-level contacts and operational teams for best practices in their Contact Center. Technical Account Management experience and ability to drive customer satisfaction is valuable, along with solution implementation, support, and sales engineering experience in the premise-based or cloud telecommunications software industry. Special consideration will be given to candidates that possess a background in both contact center operations and technology with a preference towards those that have experience with Five9 software and adjacent technologies Key Responsibilities: - Manage Non-Break Fix Cases ensuring complete satisfaction from a technical, business, and reporting perspective - Manage the day-to-day operational and tactical aspects of multiple customer implementations; effectively communicate plans, progress and status both internally and to the customer organization - Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments - Partner with Customers to optimize the Five9 call center software solution - Continually seek opportunities to increase customer satisfaction and deepen

Read the full description at www.five9.com. FewerJobs shows a preview and links to the original posting.