AI Solutions Engineer

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About this role

AI Solutions Engineer Chennai, Tamil Nadu, India About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models - from subscriptions and usage-based pricing to AI-driven and outcome-based offerings - helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We've led the Subscription Economy for more than a decade. Now we're evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity As an AI Solutions Engineer on the team, you'll have the opportunity to: - Deploy AI-Powered Tools: Roll out and fine-tune AI solutions that embed intelligence into everyday workflows (e.g. configuring enterprise search assistant and AI service agents) to improve how employees find information and resolve requests. You will provide end-to-end implementation for emerging solutions to full deployment and adoption. - Build & Optimize AI Agents: Use agent builder frameworks to create custom AI agents that help various internal teams. This includes designing, testing, and refining prompts to ensure our AI assistants (chatbots, search agents, etc.) provide accurate, context-aware responses. You'll apply prompt engineering techniques to continuously improve agent performance and reduce errors. - Improve Internal Workflows: Collaborate with cross-functional teams to identify high-impact opportunities for AI automation.. You'll work with stakeholders in Corporate Operations, HR, Finance and customer facing teams to map out processes that can be enhanced by AI (from workflow automation to decision support), then prototype and implement solutions

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