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Upmarket Customer Success Manager

Yotpo - New York

Posted Jan 12, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
Not verified
Learning budget
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Verification
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Salary
$100K-$120K From the posting source checked Jun 20, 2026
401(k) match
Reported not verified - source not recorded; source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

39% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
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Company

Equity
Offered From the posting source checked Jun 20, 2026

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Upmarket Customer Success Manager New York Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. We're looking for a strategic and experienced Customer Success Manager to join our Upmarket team and lead relationships with some of the world's most recognized eCommerce brands. In this role, you'll act as a trusted advisor-owning relationships end-to-end, driving measurable business outcomes, and ensuring customers achieve success and growth across Yotpo's platform. - Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes - Deliver a true consultant perspective in every interaction-creating tailored strategies based on each customer's goals, challenges, and opportunities - Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting - Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise. - Lead strategic QBRs and executive-level conversations that align Yotpo's roadmap to customer objectives. - Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives. - Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience. - Independently pilots client escalations, framing issues constructively, and aligning stakeholders

Read the full description at www.yotpo.com. FewerJobs shows a preview and links to the original posting.

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