Bilingual Implementation Manager (French/English)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Bilingual Implementation Manager (French/English) Sofia Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. About the Team: The Implementation team is customer-focused, collaborative, and results-driven. Team members work closely across departments to deliver exceptional customer experiences and help brands realize value quickly. We value ownership, continuous learning, innovation, and a strong commitment to customer success while fostering an inclusive and supportive environment. Key Responsibilities: - Lead onboarding and implementation projects for new customers from kickoff to go-live. - Serve as the primary point of contact during the onboarding journey, building trusted customer relationships. - Configure Yotpo solutions and guide customers through setup, integrations, and best practices. - Collaborate with Sales, Customer Success, Product, and Technical teams to ensure a seamless implementation experience. - Drive customer adoption, manage project timelines, identify risks, and ensure successful outcomes. Required Skills: - Fluent French and English communication skills, both written and verbal. - 2-5+ years of experience in implementation, onboarding, project management, customer success, or a similar customer-facing role. - Strong project management and organizational skills, with the ability to manage multiple customer implementations simultaneously. - Experience working with SaaS platforms and guiding customers through technical or product adoption processes. - Excellent stakeholder

Read the full description at www.yotpo.com. FewerJobs shows a preview and links to the original posting.