IT Service Operations Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

Not verified not verified - source not recorded; timestamp not recorded

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

Median wage (BLS OEWS)

$116,543 national median

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

63% above the BLS national median for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Service Operations Manager Carlsbad, California About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Service Desk Manager is a critical leadership role responsible for the end-to-end delivery of IT support services across both unclassified and classified networks. This individual will lead a multi-tiered team of technical professionals, ensuring that all hardware, software, and network-related issues are resolved in strict compliance with federal security protocols and internal Service Level Agreements (SLAs). The ideal candidate is a strategic thinker who can balance high-pressure incident response with the rigorous administrative requirements of a secure facility, acting as the primary liaison between end-users and senior IT leadership. The day-to-day Operations Management : Oversee daily service desk workflows, ensuring tickets are properly categorized, prioritized, and resolved across multiple security enclaves. Team Leadership : Provide direct supervision, coaching, and performance evaluations for a team of Tier I and Tier II support specialists. Security Compliance : Ensure all support activities on classified systems adhere to DISA, NIST, and organizational security policies, including strict media control and "two-person integrity" where required. Metric Tracking : Monitors Key Performance Indicators (KPIs) like Mean Time to Resolve (MTTR), customer satisfaction

Read the full description at careers-viasat.icims.com. FewerJobs shows a source-linked preview and links to the original posting.