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Head of Implementation & Customer Success

Wonderschool - San Francisco

Posted Mar 9, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified
Salary
$180K-$220K From the posting source checked Jun 20, 2026
401(k) match
Not verified

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

154% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Senior From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered From the posting source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Head of Implementation & Customer Success San Francisco About Wonderschool Wonderschool's mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners-childcare providers-to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure. We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems-now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations. Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools-including AI and automation-to increase their leverage and impact. This role ensures that our platform and partnerships translate into real outcomes for customers-successful deployments, strong adoption, and long-term retention. Position Summary This role owns the full post-sale lifecycle for Wonderschool's government and enterprise customers-from implementation through long-term retention and expansion. The Head of Implementation & Customer Success is responsible for ensuring complex deployments are executed successfully, customers achieve measurable outcomes, and the business captures durable, recurring revenue. Operating as both a strategic leader and hands-on operator, this role builds the systems, playbooks, and team required to scale implementation and customer success across multiple markets. Success in this role directly impacts customer outcomes, product adoption, and long-term contract renewals. Responsibilities Own Implementation & Customer Outcomes - Own end-to-end delivery of government and enterprise implementations, from

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