Performance Steering Lead

Benefits

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Application

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About this role

Performance Steering Lead Hyderabad, , India Company Description: Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description: Our Mission At Wise, we're building money without borders. To deliver on our promise of instant, transparent, and eventually free service, our Operations must run with world-class efficiency and precision. We empower our autonomous teams with the best data and processes to manage their performance, ensuring every second saved is value delivered to our customers. You will be the architect and driver of our proactive, data-driven performance steering framework. This role is responsible for implementing, maintaining, and continuously improving the methodology designed to move us from reactive reporting to continuous, real-time performance management. You will focus on establishing Metric Governance, KPI Target Setting, and conducting On-Demand Efficiency Performance Reviews to maximize capacity and drive significant operational gains across our global service teams. Key Responsibilities The Performance Steering Lead will be accountable for implementing and driving our highly structured, data-driven operational performance model. 1. Performance Framework & Governance KPI Governance & Targets: Lead cross-functional reviews

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