Customer Support Site Lead

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Required From the posting source checked Jun 20, 2026

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Site Lead Budapest, , Hungary Company Description: Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description: Following our expansion in 2025, we are looking for a Customer Support Site Lead to serve as the strategic anchor for our Consumer faced Customer Support teams in Hungary. You'll be the bridge between our global mission and local execution, ensuring our support is as world-class as our product. This is a high-impact leadership position where you will lead a team of Senior Team Leads to deliver excellence for our customers. You'll balance the rigorous demands of operational KPIs with the human element of building a resilient, high-engagement culture. Specifically, you will: Drive Site Strategy: Take global and regional objectives and translate them into localised, data-driven action plans for the Budapest hub. Lead through Leaders: Mentor and grow a team of Senior Team Leads, ensuring they have the tools and feedback to scale their own teams effectively. Own Operational Excellence: Be responsible for the site's global performance across areas such as Quality (Resolution

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